Role Description TechOp Solutions International is seeking an experienced Remote Operations Manager to lead the day-to-day operations of a high-volume, remote call center. The Operations Manager is responsible for overseeing the day-to-day operations of a high-volume, 24x7x365 call center, ensuring exceptional service delivery, operational efficiency, and compliance with contractual and organizational requirements. This position provides leadership and direction for operational staff while managing customer service performance, workforce activities, operational processes, and technology support. The Operations Manager serves as the primary operational liaison between program leadership, stakeholders, and support teams to ensure seamless service delivery and continuous operational improvement. - Manage the daily operations of a 24x7x365 contact center environment, ensuring service levels and performance objectives are consistently achieved. - Provide leadership, direction, and oversight to supervisors and operational support staff. - Ensure compliance with organizational policies, procedures, service standards, and contractual requirements. - Oversee customer service operations, staffing, workforce utilization, scheduling, facility support, and operational readiness. - Serve as the primary point of contact for operational escalations, service disruptions, and issue resolution. - Collaborate with information technology teams during the planning, implementation, testing, and deployment of system enhancements and operational improvements. - Ensure operational systems, workflows, and technologies are functioning efficiently and supporting business objectives. - Foster a culture of accountability, continuous improvement, customer service excellence, and operational effectiveness. - Perform additional duties as assigned. Qualifications - Bachelor's degree from an accredited institution. - Minimum of six (6) years of experience managing contact center operations, customer service operations, or a comparable operational environment. - Demonstrated experience leading high-performing teams in a fast-paced, customer-focused environment. - Experience managing operational performance metrics, workforce planning, service delivery, and process improvement initiatives. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

• Support up to 75 technicians for one client • Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment • Meet minimum communication requirements including onsite daily check-ins, bi-weekly Technician check-ins, and monthly Client meetings • Contribute to project success by improving success rates on assignments • Manage new technician arrivals and address any issues at the hotel • Handle Technician disciplinary measures related to performance and policy violations • Uncover new opportunities at the client through strong relationships • Work with the safety team to ensure appropriate safety practices are followed • Assist in handling onsite injuries by coordinating communication as needed

Role Description We’re looking for an experienced Oracle ERP Platform Manager to help shape and support our transition from Oracle E‑Business Suite R12.2 to a fully integrated Oracle Cloud environment. In this role, you’ll work across applications like Field Service, Supply Chain, HCM, and EPM while driving modernization of our operating model. - Move our environment from manual, reactive processes to an AI‑enabled, test‑automated approach that improves availability, resilience, and quality. - Ensure platform reliability through structured patching, coordinated testing, and AI‑driven lifecycle management. - Support important governance and compliance standards. This role offers the chance to make a meaningful impact in a forward‑looking, cloud‑focused transformation journey. Qualifications - Experience with Oracle E‑Business Suite R12.2 and Oracle Cloud. - Strong understanding of applications such as Field Service, Supply Chain, HCM, and EPM. - Knowledge of AI-enabled processes and test automation. - Experience in platform reliability and lifecycle management. Requirements - Proven track record in managing ERP platforms. - Ability to drive modernization and transformation initiatives. - Strong governance and compliance knowledge. Benefits - Opportunity to work with cutting-edge technology. - Collaborative and diverse work environment. - Chance to make a meaningful impact in a global company. Company Description Diebold Nixdorf is a global company with over 23,000 teammates in more than 130 countries, focused on automating, digitizing, and transforming the way people bank and shop. - Values of collaboration, decisiveness, urgency, willingness to change, and accountability. - Equal opportunity employer valuing diversity.

• Lead the end-to-end preparation of O&M bids, tenders, and proposals for industrial water and wastewater service opportunities. • Develop commercially competitive pricing models, cost estimates, and bid strategies that support revenue growth and targeted margin performance. • Review RFQs, RFPs, and contract documents to identify commercial requirements, risks, obligations, and opportunities for differentiation. • Partner with operations, technical, legal, procurement, finance, and regional business teams to build complete and executable bid submissions. • Own the commercial narrative of the proposal, ensuring value proposition, pricing rationale, service model, and contractual assumptions are clearly articulated. • Evaluate labor, chemicals, consumables, maintenance, spares, subcontracting, mobilization, and lifecycle cost assumptions to ensure robust bid economics. • Support contract negotiations by providing commercial insight on pricing structures, escalation mechanisms, performance guarantees, risk allocation, and change management terms. • Prepare bid review materials for internal approvals, including commercial summaries, risk registers, assumptions, and profitability scenarios. • Drive continuous improvement in bid tools, templates, lessons learned, and commercial governance for O&M proposals. • Maintain strong awareness of market conditions, competitor positioning, customer drivers, and contracting trends within the water treatment and outsourced services sector.