• Lead and manage daily operations across all customer support channels (voice, chat, email, messaging, and self-service). • Ensure consistent delivery of a seamless, high-quality omnichannel customer experience aligned to company standards. • Monitor and manage KPIs including service level, AHT, CSAT, NPS, FCR, and quality scores. • Forecast demand and partner with workforce management to ensure optimal staffing across channels. • Develop and implement strategies to improve efficiency, reduce customer effort, and increase satisfaction. • Champion a customer-first culture focused on empathy, responsiveness, and resolution. • Design and implement programs to achieve world-class service benchmarks. • Partner with Customer Experience Analyst regarding customer feedback, trends, and pain points to drive continuous improvement initiatives. • Partner cross-functionally (Products, Sales, IT) to address root causes and enhance the end-to-end customer journey. • Serve as the primary Five9 subject matter expert (SME) for the contact center. • Maintain Five9 functionality including: IVR design and optimization, call routing strategies, campaign management, agent desktop configuration and workflows, digital channel integrations. • Build and maintain dashboards, reports, and analytics within Five9 to monitor performance and identify trends. • Troubleshoot system issues, coordinate with vendors, and ensure platform stability and uptime. • Identify and implement automation opportunities (e.g., bots, self-service flows, intelligent routing). • Lead system enhancements, testing, and releases in partnership with IT and business stakeholders. • Train and mentor supervisors and agents on Five9 tools and best practices. • Lead, coach, and develop a team of supervisors, team leads, and frontline agents. • Establish clear performance expectations and accountability for results. • Conduct regular coaching, performance reviews, and career development planning. • Foster a high-engagement, inclusive team culture focused on collaboration and excellence. • Drive hiring, onboarding, and retention strategies to build a strong talent pipeline. • Analyze operational data to identify trends, inefficiencies, and opportunities for optimization. • Implement process improvements to enhance productivity, quality, and customer outcomes. • Support quality assurance programs, including calibration and performance feedback loops. • Develop and maintain SOPs, knowledge base content, and training materials. • Lead or participate in cross-functional projects and initiatives.

• Support the Electrification IBC Sales organization and customers during the proposal process. • Serve as a key technical resource in the assigned area. • Prepare technical descriptions of the products and technology, determining costs, and preparing final documentation. • Offer technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications. • Perform analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries. • Develop and maintain new sales opportunities and resolve specific customer problems; ensure achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS). • Ensure the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Role Description We are seeking Patient Support Specialists (PSS) who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting point of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team. By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience. We are hiring for multiple full-time positions. All opportunities are fully remote. The hours are Monday-Friday 9-6pm EST, compensated at a rate of $17 per hour. Qualifications - Experience in a healthcare or customer service setting required - Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools) - Excellent interpersonal and communication skills - Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment Requirements - Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit. - Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions. - Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit. - Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience. - Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation. - Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s). - Provide real-time updates to the clinical team on patient status and any scheduling adjustments. - Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource. - Use tools to route patients per clinical workflow. - Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed. - Communicate with patients and care team members via internal chat or phone to coordinate activities. Benefits - Compensation at a rate of $17 per hour - Fully remote work environment - Flexible hours: Monday-Friday 9-6pm EST Work Environment This is a remote position and may be “on camera” at any time. The Patient Support Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace. Technical Requirements - Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) - Must have at least Windows 10 or MacOS 13. - Wired headphones required for optimal audio quality. - Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. - Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video capability required for video calls (Webcam). - A second monitor is suggested for laptop users; dual monitors for PC users. Company Description CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

Role Description As part of our company's efforts to develop flying car aircraft and business development, you will be responsible for project planning and overall strategies for customer support, including: - Responding to technical inquiries - Establishment of an internal flow for responding to inquiries - Engineering support including airworthiness maintenance - Web portal development and operation - Operational support including EIS (Entry Into Service) - Support for supplying parts and GSE (Ground Support Equipment) - Provision of manuals related to maintenance and operation - Support for customer service as a Field Service Representative (FSR) - Training support for crews and mechanics - Aircraft Evaluation Group (AEG) support for aviation authorities Qualifications - Experience in the aviation industry (drones, aircraft, helicopters) in a maintenance or operational engineering department or in customer support - Communication skills to cooperate with external parties, including competent authorities Requirements - Familiarity with eVTOL technology and urban air mobility concepts is a plus - Experience in a wide range of business activities in the air transportation or aircraft operating companies - Experience with spare parts and after-sales service parts - Experience in providing training related to aircraft operations, such as maintenance and pilot training - Experience in writing airworthiness improvement reports or maintenance technical information reports Benefits - Permanent Employee or Contract Employee - Probationary period: 3~6 months - Commuting allowance, business trip allowance, moving allowance, etc. - Relocation Packages (with some conditions) - Social Insurance including health insurance, employee pension, employment insurance, and worker’s accident compensation insurance