• Assess the existing technology landscape supporting aftersales and servicing operations. • Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms. • Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes. • Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem. • Assess how products, components, service history, warranty information, and repair events are represented across systems and data models. • Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle. • Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability. • Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns. • Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities. • Assess integration patterns, data ownership, master data challenges, and system interoperability. • Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations. • Produce structured architecture findings, risks, recommendations, and gap assessments. • Define the future-state target architecture supporting global aftersales capabilities. • Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes. • Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability. • Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions. • Establish integration, API, and data architecture principles to guide future implementation initiatives. • Define phased modernization and migration strategies for the future-state landscape. • Identify opportunities for legacy rationalization and platform consolidation. • Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk. • Create architecture roadmaps aligned with enterprise standards and strategic technology direction. • Facilitate architecture workshops with engineering, product, operations, and business teams. • Build alignment around architecture principles, target-state recommendations, and technology priorities. • Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders. • Produce high-quality architecture artifacts and executive-ready deliverables. • Communicate complex technical concepts clearly to both technical and non-technical audiences.

• Build and scale our technical sales function during a critical phase of hyper-growth. • Ensure compliance with technical sales processes and mentor a growing team of Solution Engineers. • Act as a strategic advisor on major enterprise accounts. • Balance leadership, resource allocation, and cross-functional strategy to accelerate sales momentum.

• Serve as the technical lead for strategic and high-value opportunities, partnering with Sales, Product, and Customer Success teams to accelerate technical wins, mitigate risk, and drive successful deal closure • Provide technical oversight and executive guidance across key accounts, shaping account strategies, influencing solution direction, and ensuring alignment between customer objectives and platform capabilities • Define, lead, and scale initiatives that increase platform adoption, expand customer value realization, and identify upsell and cross-sell opportunities across the customer lifecycle • Lead and facilitate customer engagements at all levels, from C-suite executives to technical practitioners, delivering compelling business and technical outcomes through workshops, presentations, architecture reviews, and strategic advisory sessions • Maintain deep expertise in current and emerging platform capabilities, establish and promote technical best practices, and drive technical enablement across the Sales Engineering organization through coaching, mentoring, and knowledge-sharing programs

• Operate as a player-coach. Split your time evenly between managing the federal SE team and personally owning pre-sales efforts on strategic agency and partner accounts. • Lead and mentor a team of federal sales engineers, setting the standard for demos, proofs of concept, and technical discovery. • Partner with federal sales leadership to ensure coverage across civilian, defense, intelligence, and law enforcement accounts, tailored to each agency's mission and environment. • Turn data into mission outcomes. Use SpyCloud breach, infostealer/malware-derived, credential, and identity data to support investigations, fraud detection, account takeover defense, and adversary tracking for specific customer situations. • Drive channel and partner engagement with public sector resellers, system integrators, and solution architects through hands-on SME support. • Guide proofs of concept and pilots from scoping through outcome, and translate findings into clear, customer-ready results for technical and mission audiences. • Support engagements in secure environments (including SCIF settings) where required, leveraging your TS/SCI clearance. • Capture product gaps and field feedback, and bring them back to product and engineering to shape the federal roadmap. • Represent SpyCloud at federal and defense conferences, agency days, and industry events.