A pioneer in the fields of digital and technology, Valtech is a global business-transformation agency that was founded in 1993 to deliver "innovation with a pur
After Sales Technical Architect
Location
Canada
Posted
18 days ago
Salary
0
Seniority
Senior
Job Description
After Sales Technical Architect
Valtech
• Assess the existing technology landscape supporting aftersales and servicing operations. • Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms. • Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes. • Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem. • Assess how products, components, service history, warranty information, and repair events are represented across systems and data models. • Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle. • Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability. • Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns. • Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities. • Assess integration patterns, data ownership, master data challenges, and system interoperability. • Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations. • Produce structured architecture findings, risks, recommendations, and gap assessments. • Define the future-state target architecture supporting global aftersales capabilities. • Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes. • Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability. • Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions. • Establish integration, API, and data architecture principles to guide future implementation initiatives. • Define phased modernization and migration strategies for the future-state landscape. • Identify opportunities for legacy rationalization and platform consolidation. • Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk. • Create architecture roadmaps aligned with enterprise standards and strategic technology direction. • Facilitate architecture workshops with engineering, product, operations, and business teams. • Build alignment around architecture principles, target-state recommendations, and technology priorities. • Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders. • Produce high-quality architecture artifacts and executive-ready deliverables. • Communicate complex technical concepts clearly to both technical and non-technical audiences.
Job Requirements
- Ability to work within EST business hours and collaborate effectively with North American teams.
- Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
- Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
- Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
- Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
- Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
- Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
- Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
- Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
- Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
- Experience assessing and modernizing legacy environments and complex integration landscapes.
- Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
- Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
- Strong workshop facilitation, stakeholder management, and communication skills.
- Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
- Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.
Benefits
- A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
- Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
- A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
- A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
- Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
- Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
- We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
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