• Lead the technical design and deployment of large-scale, multi-location phone systems for enterprise-level automotive groups. • Coordinate extensively with client-side IT and leadership teams to align telephony architecture with their corporate objectives. • Act as the technical subject matter expert (SME) during client discovery and onboarding sessions. • Design, configure, and maintain complex phone trees (IVR), call routing rules, and queue management for dealership networks. • Ensure high-availability and optimal call flow logic to minimize customer wait times and maximize lead capture. • Troubleshoot and resolve advanced telephony issues, including SIP trunking, VOIP connectivity, and carrier-level disruptions. • Utilize The Data Steers Us approach by analyzing call volume trends and routing efficiency to recommend system improvements. • Maintain rigorous Documentation as our GPS, ensuring all client phone configurations and network maps are meticulously recorded for team-wide clarity. • Provide high-quality, professional communication to clients, ensuring technical concepts are translated into clear, actionable business context. • Master both real-time (Sync) and time-shifted (Async) communication to provide project updates and documentation to enterprise partners.

• Own and execute daily builds and publish a trusted, up-to-date catalog of RapidFort’s curated container images • Maintain, monitor, and continuously improve the entire build environment, including Docker builds, image tooling, automation, and supporting infrastructure • Triage and debug build failures, container issues, and image-related problems across engineering teams • Write and maintain automation and internal tooling in Python and Bash • Partner closely with application and platform engineers to improve build workflows, reduce friction, and increase reliability • Drive CI/CD stability, performance, and consistency across environments • Scale build infrastructure to support increasing image volume, customers, and engineering velocity • Identify and eliminate manual or error-prone processes through automation • Document critical workflows and operational runbooks • Serve as a senior technical voice on build systems, container tooling, image hardening, and supply chain integrity

• Managing the commissioning of new HVAC systems and controls. • Follow up and communication of daily updates regarding field service and warranty work for large National Account customer(s). • Supporting CMS National Account team with production planning, team growth and structure plans, factory discussions and any additional needs that may be required within this growing team. • Provide troubleshooting and warranty support to customers and external service providers. • Facilitate/schedule customer/owner training on proper operation of equipment and preventative maintenance requirements. • Prepare daily updates of all outstanding issues and communicate to all necessary parties as required.

• Perform identity and access management tasks related to end user access, such as access additions, modifications, deletions, and disables from various systems • Spearhead critical operational initiatives • Handle escalations and document processes to ensure service efficiency within the EIPAM Provisioning Teams • Assist with onboarding process of applications in establishing provisioning and de-provisioning processes • Assess workflows, identifying opportunities for process refinement and collaboration • Create frameworks to prepare tasks for automation through either PowerShell operations or working with automation teams • Collaborate closely with Tech Strategy and other key business partners