• Managing the commissioning of new HVAC systems and controls. • Follow up and communication of daily updates regarding field service and warranty work for large National Account customer(s). • Supporting CMS National Account team with production planning, team growth and structure plans, factory discussions and any additional needs that may be required within this growing team. • Provide troubleshooting and warranty support to customers and external service providers. • Facilitate/schedule customer/owner training on proper operation of equipment and preventative maintenance requirements. • Prepare daily updates of all outstanding issues and communicate to all necessary parties as required.

• Perform identity and access management tasks related to end user access, such as access additions, modifications, deletions, and disables from various systems • Spearhead critical operational initiatives • Handle escalations and document processes to ensure service efficiency within the EIPAM Provisioning Teams • Assist with onboarding process of applications in establishing provisioning and de-provisioning processes • Assess workflows, identifying opportunities for process refinement and collaboration • Create frameworks to prepare tasks for automation through either PowerShell operations or working with automation teams • Collaborate closely with Tech Strategy and other key business partners

• Design, deploy, and operational support of enterprise-grade secrets management platforms • Lead the integration of secrets management solutions with CI/CD pipelines, Kubernetes, and cloud platforms • Automate the onboarding and rotation of secrets for applications and machine identities • Collaborate with product managers, architects, and application teams to drive adoption and ensure secure implementation • Develop and maintain scripts and automation tools for secrets lifecycle management • Support the migration of non-person accounts from PAM tools to secrets management platforms • Monitor and remediate risks related to unmanaged credentials and privileged access • Contribute to the development of onboarding guides, SDK integrations, and operational runbooks

• Install and maintain mainframe DB2 software • Estimate and plan for installation and upgrade activities as well as new customer transition projects • Ensure system improvements and/or modifications are implemented • Provide technical assistance regarding Disaster Recovery exercises and Business Continuity Processes • Develop, enhance, and support technical approaches that allow audits and scalable implementations of large, complex mainframe environments • Identify and resolve performance issues • Maintain mainframe DB2 database objects such as tables, indexes, views, schemas, and constraints • Tune SQL statements, analyze access paths, and recommend index or query changes • Identify and resolve performance, locking, and concurrency issues across DB2 and related online environments (CICS/IMS) • Manage data migrations using DB2 utilities including LOAD, UNLOAD, and REORG • Serve as the primary liaison to application teams regarding DB2 logical design and best practices • Implement and manage DB2 GRANT/REVOKE structures to ensure secure and compliant access • Support Disaster Recovery activities, validate recovery procedures, and align with customer RTO/RPO needs • Participate in project planning, estimating work, meeting milestones, and coordinating with project managers • Provide training, guidance, and mentoring to team members • Support audit and compliance needs by supplying logs, reports, and documentation • Participate in ongoing development and improvement of installation standards • Work with project managers in the development and implementation of project plans and timelines • Address and update customer incident tickets and changes orders providing internal management and customer account managers with status information • Provide team members with technical training and/or mentoring