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Pinnacle Intelligence logo
Pinnacle Intelligence

Powering the future of auto retail with AI, Data, and Automation—driven by intelligence at every turn.

Telephony Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 51-200Since 2025H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

103 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishVoIP

Job Description

Telephony Engineer

Pinnacle Intelligence

• Lead the technical design and deployment of large-scale, multi-location phone systems for enterprise-level automotive groups. • Coordinate extensively with client-side IT and leadership teams to align telephony architecture with their corporate objectives. • Act as the technical subject matter expert (SME) during client discovery and onboarding sessions. • Design, configure, and maintain complex phone trees (IVR), call routing rules, and queue management for dealership networks. • Ensure high-availability and optimal call flow logic to minimize customer wait times and maximize lead capture. • Troubleshoot and resolve advanced telephony issues, including SIP trunking, VOIP connectivity, and carrier-level disruptions. • Utilize The Data Steers Us approach by analyzing call volume trends and routing efficiency to recommend system improvements. • Maintain rigorous Documentation as our GPS, ensuring all client phone configurations and network maps are meticulously recorded for team-wide clarity. • Provide high-quality, professional communication to clients, ensuring technical concepts are translated into clear, actionable business context. • Master both real-time (Sync) and time-shifted (Async) communication to provide project updates and documentation to enterprise partners.

Job Requirements

  • Minimum 5+ years in Telephony Engineering, VOIP administration, or Unified Communications (UCaaS).
  • Proven track record of managing telephony deployments for large-scale, multi-site organizations.
  • Exceptional verbal and written communication skills; comfortable presenting technical solutions to C-suite executives.
  • Deep expertise in IVR design, SIP trunking, call flow logic, and VOIP protocols.
  • A strong commitment to Steering with Integrity & Respect, building trust with clients through accountability and technical honor.
  • Experience in the automotive industry or supporting dealership communication platforms (preferred).
  • Certifications in major VOIP/PBX platforms (e.g., RingCentral, Twilio, 3CX, Cisco) (preferred).

Benefits

  • Health insurance
  • Professional development opportunities

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