• Play a key role on OCHIN’s Epic Product Team, contributing to the strategy, design, and optimization of the Epic Resolute product suite • Provide subject-matter expertise in Epic Hospital Billing (HB) and Professional Billing (PB) • Inform best-practice workflows • Deliver system enhancements • Support organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades • Troubleshoot, diagnose and resolve complex technical issues to ensure optimal system performance and end-user satisfaction • Collaborate across departments to support project implementations and address member maintenance issues • Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement

• Work closely with product managers, business, development and data engineering teams to guide the sales, marketing and growth team in problem discoveries, monitor and give visibility of product metrics and KPIs. • Translate product and business questions into analysis and actionable insights. • Develop and maintain scalable and self-service visualization tools and dashboards. • Own end-to-end everything analytics related to Marketing and Growth Product: products development cycle, from data requirement gathering and opportunity sizing, to experimentation and post-launch impact analyses. • Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product. • Apply various advanced mathematical and statistical modeling techniques and analyses (A/B test, multivariate test, clustering, supervised learning, etc) to solve for product and business problems that drive the highest impact.

• Partner with Claims leadership and staff to understand, document, and analyze current workflows, systems, and processes. • Elicit, refine, and prioritize business requirements, ensuring clarity and alignment with strategic goals. • Translate business needs into functional and technical requirements for system design and automation. • Identify opportunities to streamline claims processes and reduce manual intervention. • Recommend and document process improvements aligned with regulatory compliance and industry best practices. • Lead requirement-gathering sessions, workshops, and user story creation with stakeholders who may have evolving needs.

• You analyze business processes and develop tailored solutions • You act as the central point of contact and drive the development and implementation of projects primarily in the ServiceNow environment • You maintain close relationships with our customers and stakeholders • You work closely with clients to elicit detailed business, functional and technical requirements as well as acceptance criteria • In discovery workshops you identify needs and design workflows • You prepare training materials and train our customers • You develop test plans and implementation strategies