• Partner with Claims leadership and staff to understand, document, and analyze current workflows, systems, and processes. • Elicit, refine, and prioritize business requirements, ensuring clarity and alignment with strategic goals. • Translate business needs into functional and technical requirements for system design and automation. • Identify opportunities to streamline claims processes and reduce manual intervention. • Recommend and document process improvements aligned with regulatory compliance and industry best practices. • Lead requirement-gathering sessions, workshops, and user story creation with stakeholders who may have evolving needs.

• You analyze business processes and develop tailored solutions • You act as the central point of contact and drive the development and implementation of projects primarily in the ServiceNow environment • You maintain close relationships with our customers and stakeholders • You work closely with clients to elicit detailed business, functional and technical requirements as well as acceptance criteria • In discovery workshops you identify needs and design workflows • You prepare training materials and train our customers • You develop test plans and implementation strategies

• Work closely with product managers, business, development and data engineering teams to guide the sales, marketing and growth team in problem discoveries, monitor and give visibility of product metrics and KPIs. • Translate product and business questions into analysis and actionable insights. • Develop and maintain scalable and self-service visualization tools and dashboards. • Own end-to-end everything analytics related to Marketing and Growth Product: products development cycle, from data requirement gathering and opportunity sizing, to experimentation and post-launch impact analyses. • Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product. • Apply various advanced mathematical and statistical modeling techniques and analyses (A/B test, multivariate test, clustering, supervised learning, etc) to solve for product and business problems that drive the highest impact.

Role Description - Business Analyst - Solution Integration - Investment operations domain - Strong buy-side knowledge of public markets - Back Office knowledge - Transaction processing - Trade lifecycle - Market data - Corporate Actions - Investment Accounting / Fund Accounting concepts - Investment instrument master definition and general characteristic knowledge - Equities - Fixed Income - Derivatives - Experience with buy-side investment operations software solutions a plus - Reconciliation experience a plus, less critical - Post trade compliance a plus, less critical - Front Office system experience a plus, less critical Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.