Senior Enterprise Account Manager

Location

United States

Posted

11 hours ago

Salary

$120K - $140K / year

Seniority

Senior

High School5 yrs expEnglishSwift

Job Description

Senior Enterprise Account Manager

Signify

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients • Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities • Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs • Identify and successfully close renewals and expansion opportunities within your book of business • Have full ownership of commercial activities such as opportunity management and contract workflows. • Understand your customers' pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users • Develop collateral and conduct regular business reviews with client executive teams • Ensure swift resolution of account issues by using resources from cross-functional teams • Provide executive oversight and client communication • Work with Marketing to identify and convert successful customers into advocates • Embody Signifyd values and serve as a role model for other team members

Job Requirements

  • 5+ years of Customer Success Management or Account Management
  • Ability to travel when necessary
  • Proficiency in Salesforce, JIRA, Excel and G-Suite is required
  • Proficiency in BI tools such as Looker is a plus
  • Proven customer management experience with Enterprise accounts
  • Proven track record of managing complex projects
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
  • Creative, driven, resourceful, detail-oriented, and highly organized
  • Excellent communication and presentation skills
  • Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for e-commerce and new technology
  • Background in e-commerce, payments, fraud or data science is preferred

Benefits

  • Discretionary Time Off Policy (Unlimited!)
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • On-Demand Therapy for all employees & their dependents
  • Dedicated learning budget through Learnerbly
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

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