• Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy • Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact • Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting • Collaborate internally with key stakeholders including marketing, sales, product, and more • Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well • Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models

• Directly report to the Senior Director, Account Management • Manage the growth, training, career development and performance of up to eight Account Managers, within our SMB and Commercial segments (primarily based in the EMEA region) • Report and own the weekly, monthly and quarterly forecast of your direct reports • Foster an environment of sales excellence by having fun, learning and enabling your team to achieve their goals • Lead from the front with honesty, integrity, grit and passion • Develop reps by identifying strengths and weaknesses and build sustainable teams • Work cross-departmentally to solve problems, both inside and outside of your lane • Take ownership of and identify core problems and hard challenges • Take ownership for mistakes and drive home solutions • Partner with Customer Success, as well as other key functions to drive adoption, retention and growth within our customer base

• Manage assigned client relationships • Oversee accounting functions and deliver accurate financial reporting • Ensure all contractual obligations are met including scope, timelines, and billable hours • Deliver accurate month-end reporting, analysis, and General Ledger reviews • Manage and track project revenue, budgets, and contractual commitments • Delegate work to Junior Account Managers and Support Center resources and verify accuracy and timeliness • Provide proactive client communication and manage expectations • Identify risks, discrepancies, and improvement opportunities through GL review and project oversight • Mentor and train Junior Account Managers through coaching and feedback • Maintain accurate, compliant timekeeping for all billable and non-billable work • Protect client confidentiality and adhere to company policies and standards

• Develop and manage a distributor network by collaborating with internal teams and converting existing distributors into more efficient operations. • Build and maintain strategic relationships with key distributor and customer stakeholders to enhance collaboration and service delivery. • Identify and resolve operational inefficiencies through data-driven analysis, on-site visits, and implementation of corrective action plans (CAPs). • Drive sales performance and support distributor product knowledge by creating targeted action plans, coordinating trainings, and generating customer-focused proposals. • Ensure compliance and communication across the distribution network by reporting activities in Salesforce, communicating pricing/product updates, and supporting audits and quality initiatives. • Travel frequently, 50%+