Make your company more productive and profitable with CoreBridge, the all-in-one management system for your business.
Customer Support Representative
Location
United States
Posted
102 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Representative
CoreBridge
• Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems • Troubleshoot software issues and guide users through steps to resolution • Collaborate with other support agents and internal teams to escalate complex problems • Create and maintain support documentation to help customers self-solve • Stay up to date on product updates and industry trends • Identify opportunities to improve the support experience through tools, automation, and creative problem solving • Embrace new technologies, including AI tools, to work smarter and faster • Contribute to a positive, curious, and high-performance support culture
Job Requirements
- Excellent written communication skills with a friendly and professional tone
- Strong problem-solving ability and a natural curiosity to figure things out
- Tech-savvy and excited to learn new software and systems quickly
- Comfort using modern tools like chat platforms, ticketing systems, and screen recordings
- Enthusiastic about AI, automation, and innovative ways to improve customer experiences
- Self-motivated with the ability to manage your own time and priorities in a remote environment
- A team-first mindset with a desire to grow your skills and career
- Previous customer service experience is a plus, but not required.
Benefits
- Flexible work arrangements
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Servicio al Cliente
EZCORPOur Mission is to be the First and Best Choice for Customers’ Short-Term Cash Needs and Quality Pre-Owned Retail Goods.
• Alcanzar los indicadores de cartera, ingresos y ventas • Llevar el control de valores, inventarios y activos que su tienda maneja • Garantizar una buena experiencia a nuestros clientes • Ejecutar las actividades comerciales asignadas al equipo • Ejecutar de manera correcta la metodología NEHA en su tienda • Ejecutar los procesos de seguridad en su tienda • Ser el responsable de los fondos asignados • Cumplir con la asignación de actividades del Gerente de Tienda • Mantener el orden y limpieza de su área asignada y la Tienda en general • Llevar el control de los artículos que se encuentran en piso de venta • Monitorear a la competencia y el mercado • Ejecutar auditorías internas de fondos de efectivo • Cuadrar el efectivo de la caja asignada • Cuadra los artículos activos y de artículos en venta • Velar por el excelente servicio en ventanilla, telefónico y mensaje • Garantizar el uso correcto de uniforme e imagen de su equipo • Dar seguimiento al cumplimiento de las normas y políticas de la empresa • Garantizar la buena imagen de la tienda • Cumplir con las políticas y procesos existentes establecidos por la organización y todos aquellos que se implementen, así cómo las modificaciones que sufran.
Customer Support Representative II
AerwaveManaged WiFi: For Owners, By Owners; Broadband Communities 2025 Multifamily Partner of the Year
• Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. • Answer inbound customer inquiries in a professional and timely manner. • Troubleshoot internet connection issues and provide solutions or escalate issues to the technical support team. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on products or services and maintain communication with management regarding development within areas of assigned responsibilities. • Assist the NOC teams with onsite in unit scheduling. • Maintain a positive, empathetic, and professional attitude towards all internal and external customers.
• Establish customer relationships and follow up with customers, as needed. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Flexible Hours: Manage your time around your full-time job, working from the comfort of your home. • Tech-Savvy Work: Handle analog to digital conversions with provided equipment and support customers with tech-related queries. • Customer Interaction: Meet customers at your door, requiring excellent communication skills. • Equipment Provided: We supply everything you need to get started, from digital converters to software tools.
