• Support the development and execution of Kraken’s investor relations strategy aligned with growth objectives and public-market readiness. • Act as a key point of contact for the investment community, including institutional investors, analysts, and investment banks, in partnership with senior leadership. • Partner closely with the CFO and finance team to craft and deliver financial messaging, earnings materials, investor presentations, and analyst day content. • Lead preparation of core investor communications: quarterly earnings materials, annual reports, press releases, and disclosure documents in coordination with finance and legal teams. • Monitor market trends, peer performance, analyst models, investor sentiment, and shareholder base composition; synthesize insights into clear recommendations for senior leadership. • Build and maintain investor databases, targeting frameworks, engagement tracking systems, and analytics dashboards. • Support and help lead proactive investor outreach efforts including conferences, roadshows, non-deal roadshows, and one-on-one meetings. • Ensure consistency and accuracy of disclosures in alignment with SEC and stock-exchange requirements, partnering closely with legal and compliance. • Collaborate with communications, legal, and finance teams to maintain aligned, credible, and cohesive external messaging. • Provide structured reporting to leadership on investor engagement, market perception, and performance tracking.

• Thrive on customer service • Build relationships to drive sales • Exceed targets and goals • Collaborate closely with the Taurus team to deliver industry-leading resources

• Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement • Build and run account plans: stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization • Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants • Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans • Run executive-level governance: QBRs, steering committees, innovation and roadmap sessions, and escalation management • Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale • Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot • Mentor Associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence

• Develop and lead commercial strategies for public sector clients. • Act directly in opportunity generation and pipeline development. • Actively participate in public procurement and tender processes, from analyzing bidding documents to submitting proposals. • Establish strategic partnerships with manufacturers to offer solutions tailored to the public sector. • Negotiate commercial terms with public agencies (pricing, deadlines, payment terms). • Communicate clearly, concisely and strategically with different levels of the public sector. • Represent the company in on-site visits and meetings, including travel to other states when necessary.