Role Description As a Manager in Intellectual Property Dispute Resolution for Ocean Tomo, a part of J.S. Held, you will focus on the daily management of litigation engagements. Some of the responsibilities include: - Creating complex financial models on client businesses and products - Writing reports, presentations and other materials - Daily management of engagements including meetings with clients and counsel - Critiquing opposing parties' claims - Directing analyst efforts in preparing models, reports and research and other activities on the engagement - Synthesizing financial, marketing and other documents - Managing small to medium sized projects independently - Training of analysts on technical concepts - Assisting with practice development efforts of the Directors and Managing Directors - Playing a supporting role in identifying and exploring new business opportunities Qualifications - Bachelors or Masters concentrating in finance, accounting, business or economics from a highly regarded program - 4 plus years of litigation consulting or intellectual property valuation experience - CPA/CFA preferred - High degree of professionalism, integrity and flexibility - Excellent oral and written communication skills - Great attitude and client presence - Experience managing team members - Solid analytical skills, and the ability to work well in a team environment are essential - Proficiency with MS Word and Excel - Superior attention to detail Requirements - Prolonged periods sitting at a desk and working on a computer - Ability to travel as needed Benefits - Flexible work environment allows employees to work remotely, when needed - Flexible Time Off policy - Medical, Dental, and Vision Insurance - 401k Match - Commuter Benefit - A reasonable estimate of the salary range for this role is $100k - $120k

Role Description The Referent Relations Manager is responsible for leading all communications, reporting, data management, and relationship coordination with referral sources after clients are admitted. This manager ensures that all documentation and reporting are completed accurately and on schedule, strengthening partnerships with referents through responsive and transparent communication. The role also involves supporting internal teams by promoting strong interdepartmental collaboration and optimizing processes for efficiency. The Referent Relations Manager supervises Client Care Coordinators involved in referent-related activities and plays a vital part in enhancing both client and referent experiences. Additionally, this position leverages data to guide strategic decisions, identify emerging trends, and support effective planning for service delivery, ensuring that the organization continuously improves and meets the evolving needs of clients and referents. Duties & Responsibilities - Referent Communication and Relationship Management - Act as the primary liaison for all referral partners, fostering a responsive, knowledgeable, and cooperative environment. - Ensure that referrers consistently receive prompt follow-ups and program updates. - Provide timely notifications to referents regarding program completions, extensions, treatment breaks, or adjustments to care plans. - Facilitate the sharing of clinical, medical, and administrative updates by working closely with internal stakeholders and clinicians. - Oversee the accuracy and currency of referent contact records within EMR and CRM systems. - Engage with clients exploring employer-paid extensions, guiding them through the process. - Maintain comprehensive digital records of communications, agreements, and pertinent documentation. - Reporting, Forecasting and Analytics - Oversee and ensure timely, accurate preparation and submission of all referent reports. - Lead the creation and review of weekly referral and engagement reports. - Monitor and compile Virtual Intensive Therapy Program (VITP) attendance data. - Audit client files, EMR records, and workflows to verify compliance with referent contract requirements. - Maintain and optimize CRM or referral tracking systems. - Communicate key findings, insights, and forecasting information to leadership. - Coordinate and follow up on outcome measures and partnership communications. - Referral Process Management and Coordination - Manage and enhance the referral process to improve client access and service efficiency. - Supervise the handling of incoming referrals, ensuring timely responses. - Coordinate closely with intake and clinical teams to proactively address capacity issues. - Work with Intake and Admissions to monitor the referral pipeline. - Lead cross-functional initiatives by collaborating with marketing, intake, and clinical teams. - Interdepartmental Coordination - Serve as the main point of contact between referents and administrative or clinical teams. - Collect and communicate partner feedback and concerns to leadership. - Oversee and coordinate the accurate completion of documentation required for program extensions or modifications. - Assign, monitor, and ensure completion of reporting tasks across teams. - Outreach and Presentations - Lead and deliver impactful presentations and virtual information sessions to existing and potential partners. - Act as a professional and knowledgeable representative of the organization during all referent interactions. - Supplementary Responsibilities - Other duties as assigned. Qualifications - Exceptional organizational and time-management abilities. - Proven capacity to work autonomously and manage competing deadlines. - Strong leadership, interpersonal, and client service skills. - At least two years’ experience in client-facing or administrative positions. - Advanced proficiency with MS Office Suite (Excel, Outlook, Word, PowerPoint). - Hands-on experience using EMR and CRM systems. - Background in healthcare or mental health administration. - Comfortable handling confidential information and sensitive communications. - Strong analytical and critical thinking skills. - Experience with data tracking systems and reporting tools. Education & Experience - Completion of post-secondary education, preferably in health administration, business, or a related field. - Demonstrated experience in medical or mental health administration is considered a strong asset. Benefits - Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services. - 24/7 Employee Assistance Program through GreenShield Health. - Competitive paid time off, with an extra paid day off for your birthday. - Float Days and Recognized Statutory Holidays. - Access to in-house fitness facilities or discounted gym memberships. - Exclusive discounts through Perkopolis on entertainment, insurance, and more. - Opportunities for personal and professional growth through our Education Support Assistance program. - Supportive relocation opportunities due to our nationwide presence. - Defined Benefit pension plan with up to a 4% employer contribution. - Maternity and parental leave top-up. - Discounts available at Kids & Co. Daycare.

Role Description TechOp Solutions International is seeking an experienced Remote Operations Manager to lead the day-to-day operations of a high-volume, remote call center. The Operations Manager is responsible for overseeing the day-to-day operations of a high-volume, 24x7x365 call center, ensuring exceptional service delivery, operational efficiency, and compliance with contractual and organizational requirements. This position provides leadership and direction for operational staff while managing customer service performance, workforce activities, operational processes, and technology support. The Operations Manager serves as the primary operational liaison between program leadership, stakeholders, and support teams to ensure seamless service delivery and continuous operational improvement. - Manage the daily operations of a 24x7x365 contact center environment, ensuring service levels and performance objectives are consistently achieved. - Provide leadership, direction, and oversight to supervisors and operational support staff. - Ensure compliance with organizational policies, procedures, service standards, and contractual requirements. - Oversee customer service operations, staffing, workforce utilization, scheduling, facility support, and operational readiness. - Serve as the primary point of contact for operational escalations, service disruptions, and issue resolution. - Collaborate with information technology teams during the planning, implementation, testing, and deployment of system enhancements and operational improvements. - Ensure operational systems, workflows, and technologies are functioning efficiently and supporting business objectives. - Foster a culture of accountability, continuous improvement, customer service excellence, and operational effectiveness. - Perform additional duties as assigned. Qualifications - Bachelor's degree from an accredited institution. - Minimum of six (6) years of experience managing contact center operations, customer service operations, or a comparable operational environment. - Demonstrated experience leading high-performing teams in a fast-paced, customer-focused environment. - Experience managing operational performance metrics, workforce planning, service delivery, and process improvement initiatives. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

• Support up to 75 technicians for one client • Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment • Meet minimum communication requirements including onsite daily check-ins, bi-weekly Technician check-ins, and monthly Client meetings • Contribute to project success by improving success rates on assignments • Manage new technician arrivals and address any issues at the hotel • Handle Technician disciplinary measures related to performance and policy violations • Uncover new opportunities at the client through strong relationships • Work with the safety team to ensure appropriate safety practices are followed • Assist in handling onsite injuries by coordinating communication as needed