• Maintain Futuro Health accounts payable email inbox and track all AP invoices in a timely manner. • Demonstrate familiarity with Bill.com systems and Sage/Intacct accounting system. • Set up new vendor records accurately and in a timely manner, including but not limited to name, address, payment method, tax code, and 1099 classification; maintain and update existing vendor records as needed. • Set up payment methods (check, ACH, Bill.com network ID) accurately and in compliance with established procedures. • Maintain W-9 documentation; assist the Director of Finance and Accounting with 1099 processing. • Process AP invoices through Bill.com and Sage Intacct, including but not limited to obtaining proper approvals, assigning GL codes, and ensuring accurate coding and documentation. • For non–education provider invoices, track signed contracts and monitor total invoice amounts against contract terms; communicate discrepancies to the supervisor or stakeholder promptly. • For all invoices from education providers, perform complex reconciliations against internal scholar data from the database. • Participate in training related to tuition calculations and reconciliation; advanced Excel skills or willingness to learn are required. • Identify discrepancies and communicate with internal stakeholders and external vendors in a timely manner; investigate and resolve issues effectively. • Ensure AP records in Bill.com synced with Sage Intacct in a timely, complete, and accurate manner. • Participate in meetings with new and existing education providers and provide ongoing training on invoicing processes. • Maintain employee credit cards, including but not limited to ordering and issuing cards. • Manage employee reimbursements, including but not limited to expense coding and tracking approvals. • Provide training to new employees on reimbursement processes and credit card usage during onboarding. • Assist the Director of Finance and Accounting with financial reporting and ensure compliance with federal, state, and local regulations related to accounts payable and financial reporting. • Support annual audits and resolve related issues. • Provide backup support and assist with AR billing as needed. • Perform other duties in support of organizational goals.

• Manage high-volume processing of invoices. • Review, code and accurately enter invoices into the Accounts Payable system • Maintain vendor files including documentation of open and closed invoices. • Reconcile vendor accounts, investigate discrepancies and resolve past-due balances to maintain accurate accounts • Assist with the shared AP inbox, prioritizing inquiries and providing timely, professional responses to vendors and internal stakeholders. • Communicate with vendors to resolve invoice discrepancies and account issues. • Support month-end processes and escalate issues or discrepancies for resolution, as well as ensuring accruals are accounted for properly. • Assist with additional tasks as assigned by the AP Supervisor and AP Manager • Must maintain regular and predictable attendance.

• Develop and execute a comprehensive strategy for the Accounts Payable (AP) function, aligned with overall business goals. • Lead and develop a high-performing AP team, fostering a culture of efficiency and accuracy. • Identify, prioritize, and implement process improvements to enhance efficiency and reduce costs. • Oversee the implementation and optimization of AP systems and technologies. • Establish and maintain strong internal controls to safeguard company assets and ensure compliance with SOX and accounting standards. • Build and maintain strong relationships with vendors to ensure timely payments and resolve disputes. • Develop and provide insightful reports and analysis on AP performance metrics. • Collaborate with other departments, such as Finance and Operations, to streamline processes and improve overall efficiency. • Collaborate with internal audit teams to address audit findings and implement corrective actions. • Ensure compliance with SOX requirements and maintain strong internal controls.

Role Description Are you a hands-on Accounts Payable leader who thrives on driving accuracy, improving processes, and developing high-performing teams? As our next Accounts Payable Supervisor, you'll play a critical leadership role in ensuring the seamless execution of our end-to-end Accounts Payable operations. More than just overseeing invoice processing, you'll lead a team responsible for maintaining financial accuracy, strengthening internal controls, and delivering exceptional service to both internal stakeholders and vendors. As a people leader you'll have the opportunity to optimize processes, identify improvement opportunities, and contribute directly to the organization's financial success. If you're an experienced Accounts Payable professional who enjoys leading by example, solving complex payment challenges, and continuously improving financial operations, this could be your next career move. Work Setup: Remote – BYOD (Bring Your Own Device). Candidates must have a reliable, high-performing personal computer and a stable home internet connection. Type of Contract: Full-Time Schedule/Hours: 9:00 AM – 5:00 PM Pacific Standard Time (PST), Monday – Friday (Night Shift for PH/local time). Responsibilities - Supervise, mentor, and support the Accounts Payable team by providing day-to-day guidance, coaching, and training to promote high performance and continuous development. - Oversee the complete Accounts Payable cycle, including invoice processing, payment runs, reconciliations, and employee expense reimbursements while ensuring accuracy and timeliness. - Ensure vendor invoices, employee expense reports, and other payables are processed accurately while responding promptly and professionally to vendor inquiries and payment concerns. - Monitor Accounts Payable data to identify trends, resolve discrepancies, and recommend process improvements that enhance operational efficiency and accuracy. - Maintain strong internal controls and ensure compliance with company policies, accounting procedures, and applicable regulatory requirements. - Partner closely with Procurement, Finance, and other internal teams to resolve invoice discrepancies, improve workflows, and support business objectives. - Prepare and review Accounts Payable reports, including aging reports, accruals, and other financial reporting requirements. - Support month-end and year-end closing activities by ensuring all Accounts Payable transactions are accurately recorded and reconciled. - Maintain accurate and up-to-date vendor information to ensure data integrity across financial systems. - Participate in internal and external audits by providing required documentation and supporting audit requests. - Stay current with industry best practices, regulatory updates, and emerging Accounts Payable technologies to support ongoing operational excellence. - Adhere to company policies and procedures while consistently delivering accurate, timely, and high-quality financial operations. Qualifications - Minimum of two (2) years of experience in a Senior Accounts Payable, Lead, or Supervisory role with demonstrated experience leading or mentoring an Accounts Payable team. - Associate degree or two-year degree in Business, Accounting, or a related field is preferred. - Strong experience managing the full Accounts Payable lifecycle, including invoice processing, payment runs, reconciliations, vendor management, and employee expense reimbursements. - Experience with NetSuite and Coupa is highly preferred. - Strong proficiency in Microsoft Excel and Microsoft Word, with excellent computer literacy. - Strong understanding of financial processes, internal controls, and Accounts Payable best practices. - Willingness to render overtime as business needs require. Core Soft Skills Requirements - Exceptional attention to detail with strong critical thinking and problem-solving abilities to identify discrepancies and ensure financial accuracy. - Proven ability to lead, coach, and motivate a team while building strong working relationships across multiple departments. - Excellent written and verbal communication skills with the ability to manage vendor relationships professionally and effectively. - Highly organized with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment. - Proactive in identifying opportunities to improve processes, strengthen controls, and increase operational efficiency. Benefits - Competitive Compensation - Full adherence to government-mandated benefits - Retirement Savings Program with Company Matching - Comprehensive Life Insurance Coverage - HMO Coverage starting on Day 1 - One (1) free dependent upon regularization, with a second dependent added after one year of service - Generous Paid Time Off plus Birthday Leave - Structured Career Growth Opportunities - Continuous Learning, Skills Training, and Professional Development Programs - Remote Work Setup Disclaimer The duties and responsibilities listed above describe the position in general terms and are not intended to be an exhaustive list of all responsibilities. The successful candidate may be assigned additional duties as business needs evolve. SupportNinja is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.