• Lead the design, development, and delivery of scalable, high-impact education programs • Own curriculum strategy and execution across multiple modalities • Partner with internal subject matter experts to translate complex concepts into engaging learning experiences • Deliver select training programs to internal teams and external customers • Evaluate training effectiveness using learner feedback and performance metrics

• Organize, review, and maintain BAM!'s training content library across Google Suite (Drive, Docs, Slides) and our Moodle LMS • Publish and update training modules, ensuring content is accurate, current, and accessible to the right audiences • Collect and synthesize feedback from instructors, program managers, and leadership to inform content improvements • Maintain version control and naming conventions across all training assets • Assist the COO and Ops team in building training modules, slide decks, and facilitator scripts using tools including Claude AI, ChatGPT, Google Slides, and other relevant platforms • Support the creation of visually engaging, clearly written training materials aligned to BAM!'s instructional standards • Contribute to the writing, editing, and quality review of scripts, assessments, and module copy • Coordinate instructor training sessions in partnership with BAM!'s Operations Directors and Program Managers • Manage scheduling logistics, calendar coordination, and communication with training participants • Track training completion and flag gaps in compliance or participation

Title: Diagnosis-Related Group (DRG) Trainer Salary Range: $85,000 - $95,000 (based on experience, skills, and qualifications) Location: 100% Remote (U.S.-based) ️ Up to 10% annual travel (for team meetings and limited client onsite engagements.) Job Description: Are you a seasoned Diagnosis Related Group (DRG) or All Patient Refined Diagnosis Related Groups (APR DRG) auditor who loves mentoring others, digging into data, and making things better? Want to take your auditing expertise to the next level by helping others sharpen their skills while ensuring top-notch quality? EXL is hiring a DRG Trainer & Quality Analyst - and we want you on our team. The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate''s skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers. What You Bring: 5+ years of DRG and/or APR DRG auditing and training experience RHIT, RHIA, CCS, or CPC certifications (required) Strong communication and presentation skills Deep knowledge of DRG audit processes and compliance standards Experience coaching others and developing training materials Organized, detail-oriented, and great at giving feedback that makes a difference Why EXL? 100% Remote - Work from anywhere Fast-paced, supportive, and collaborative team Endless opportunities for growth and leadership You'll work with experts who value quality, accuracy, and innovation Be part of a mission that improves healthcare outcomes through smarter audits If you''re passionate about audit quality and love helping others grow - this is your moment. Join EXL and lead the charge in transforming coding performance. Apply today and let's raise the bar together! What This Role Is About: You'll split your time between training and quality review. One day, you're leading a virtual session to help auditors tackle complex cases - the next, you're reviewing audits and coaching coders on accuracy and best practices. Your work directly drives the success of our team and the value we deliver to clients. Your Day-to-Day: ️ Train and mentor new and experienced DRG auditors ️ Build easy-to-follow training materials, guides, and online modules ️ Review audits for accuracy, provide helpful feedback, and coach coders ️ Spot trends, analyze root causes, and improve overall coding quality ️ Help shape smarter, more efficient audit processes ️ Keep our team up to date with the latest rules, tools, and best practices What This Role Is About: You'll split your time between training and quality review. One day, you're leading a virtual session to help auditors tackle complex cases - the next, you're reviewing audits and coaching coders on accuracy and best practices. Your work directly drives the success of our team and the value we deliver to clients. Your Day-to-Day: ️ Train and mentor new and experienced DRG auditors ️ Build easy-to-follow training materials, guides, and online modules ️ Review audits for accuracy, provide helpful feedback, and coach coders ️ Spot trends, analyze root causes, and improve overall coding quality ️ Help shape smarter, more efficient audit processes ️ Keep our team up to date with the latest rules, tools, and best practices

Role Description TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs. - Lead the daily operations of the Training and Quality Assurance team. - Develop, implement, and maintain training programs for new hires and existing staff. - Design and update training materials, job aids, and instructional resources. - Conduct instructor-led, virtual, and self-paced training programs. - Establish quality standards and performance evaluation methodologies. - Monitor customer interactions across multiple communication channels to ensure compliance and service quality. - Conduct calibration sessions with operational leadership and quality teams. - Analyze quality trends and identify opportunities for coaching and performance improvement. - Prepare quality assurance reports, dashboards, and performance analyses. - Develop corrective action plans and continuous improvement initiatives. - Coordinate with operational leadership to identify training needs and performance gaps. - Perform additional duties as assigned. Qualifications - Bachelor's degree from an accredited institution. - Professional certification: Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD). - Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations. - Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives. - Strong analytical, problem-solving, and communication skills. - Must meet security eligibility requirements. Company Description TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.