Role Description The Salesforce Data Analyst plays a key role in supporting the integrity, accuracy, and usability of business data across Salesforce and the internal systems that feed into it. The role partners with business users, IT, and cross-functional stakeholders to ensure data flowing through Salesforce is reliable, well-structured, and ready to support reporting and decision-making. While Salesforce serves as a central reference platform, a significant portion of the work involves backend internal systems that interface with Salesforce. The analyst is expected to support both recurring operational cycles and ad hoc requests, with a strong focus on data quality, normalization, and trend analysis. - Analyze data across Salesforce and connected internal systems to support business reporting, trend identification, and operational decisions. - Maintain data integrity by reviewing, reconciling, and standardizing records across multiple sources, ensuring consistency between Salesforce and upstream systems. - Support recurring operational cycles — daily, weekly, monthly, and quarterly — including data validation, reporting refreshes, and reconciliation activities. - Execute system updates and corrections through backend utilities and supporting tools, addressing both scheduled and request-based work. - Investigate data discrepancies across ERP, internal systems, and Salesforce; coordinate with relevant stakeholders to drive resolution. - Develop and maintain reports and dashboards in Salesforce and Excel to support business visibility, including pivots, trend views, and validation checks. - Conduct data quality reviews and contribute to enhancements that improve reporting accuracy and usability. - Support testing activities for system changes, including validation of configuration updates, issue tracking, and deployment readiness checks. - Manage account- and hierarchy-related updates, including customer, end-user, and organizational mapping, to ensure alignment across systems. - Set up and maintain sales code lookups and produce clean, validated output files for downstream use. - Develop and maintain process documentation, reference guides, and user materials to support consistent execution and onboarding. - Provide first-level support to business users for data-related questions and escalate complex system issues as appropriate. Qualifications - 0–2 years of experience in data analysis, CRM operations, or a similar function. - Working knowledge of Salesforce, including reports, dashboards, and tools such as Data Loader. - Strong Excel skills, including pivot tables, lookups, and data validation techniques. - Familiarity with working across integrated systems (e.g., ERP, CRM, internal platforms). - Solid analytical, problem-solving, and organizational skills with strong attention to detail. - Effective written and verbal communication; ability to translate data findings into clear business context. Company Description

• Reporting directly to our Salesforce Product Manager, this individual will be responsible for day-to-day configuration, support, maintenance, and enhancements to our Salesforce environment. • This individual will be responsible for effectively communicating with clients, developers, and internal stakeholders to fulfill the company's Salesforce-focused needs. • Support senior leadership on strategic initiatives and operational improvements. • Collaborate with business stakeholders to identify requirements and develop scalable Salesforce solutions. • Manage Salesforce projects from inception to completion, including information gathering, planning, and execution. • Create and maintain Salesforce documentation, such as process flows, data models, user training materials, and technical specifications. • Assist with administrative functions, including user management tasks such as new user setup/deactivation, profile management, permissions, public groups, and password resets. • Perform Salesforce configuration changes, such as validation rules, fields, page layouts, record types, custom settings, dashboards, and reports. • Evaluate new software solutions to enhance our technical stack. • Serve as an internal resource for Salesforce user support and provide training as needed. • Support the product owner in defining value, priority, and scope for upcoming sprints.

• Partner with business stakeholders to define, refine, and prioritize Market to Sales functional requirements • Translate business needs and functional requirements into actionable solution designs • Lead and support hands-on solution design, prototyping, and proof-of-concept efforts for Salesforce Sales Cloud • Guide implementation activities through delivery • Identify and recommend opportunities to improve, streamline, and automate Market to Sales processes

Role Description The Salesforce Agentforce Specialist supports a government‑contracted contact center by configuring, maintaining, and optimizing Salesforce Agentforce tools used by customer service staff. This role ensures accurate case handling, efficient workflows, and reliable AI‑driven support features. The Specialist works closely with operations, IT, and program leadership to improve automation, reporting, and overall service quality. Job Duties: - Configure and maintain Agentforce features including case management, workflows, routing, and automations. - Support AI‑enabled tools such as knowledge recommendations, automated responses, and predictive insights. - Build and refine flows, macros, and process automations to improve efficiency and reduce manual work. - Collaborate with customer service teams to translate operational needs into scalable Salesforce solutions. - Maintain and update knowledge‑base content to ensure accuracy and alignment with AI models. - Create dashboards and reports to track KPIs such as case volume, resolution time, and agent productivity. - Monitor system performance, troubleshoot issues, and support upgrades and new feature rollouts. - Serve as the internal subject‑matter expert for Agentforce and support cross‑functional coordination. Qualifications - Bachelor's degree - Minimum 5 years of experience supporting Salesforce roles/responsibilities - Minimum 1 year of experience supporting Salesforce Service Cloud or Agentforce administration. - Ability to obtain/maintain a Public Trust clearance Requirements - Active Salesforce Agentforce certification. - Additional Salesforce certifications (Administrator, Service Cloud Consultant, AI Associate, etc.). - Experience with omnichannel routing or digital engagement tools. - Familiarity with API integrations or third‑party service platforms. - Background in customer support, operations, or process improvement. - Strong understanding of case management, customer service workflows, and contact center operations. - Experience with Salesforce Flow, automation tools, and AI‑driven service features. - Strong communication and documentation skills. Benefits - Medical, dental, and vision insurance with an employer contribution - Flexible spending or health savings account - Life and AD&D insurance - Short and long term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program with company match - Additional voluntary or legally-required benefits