• Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met • Confirms completion of estimate, support components, billings, and close out the file • Completes the estimate by providing a valuation of wood cabinetry and/or furniture • Follows-up on incomplete file submissions • Communicates any next steps to other team members • Assists Operations Manager with analysis of team metrics, such as cycle times • Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager • Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs

• Manage end-to-end gift processing operations • Maintain ownership of data quality and integrity • Lead monthly reconciliation processes between Raiser’s Edge and Intacct • Administer and track regulatory compliance activities • Serve as a functional lead for donor systems • Analyze operational workflows and recommend enhancements • Develop, document, and maintain standard operating procedures (SOPs) • Provide guidance and support to Development staff • Generate and refine reports and data outputs • Collaborate on cross-functional initiatives • Execute special projects and process improvement initiatives

• Review the company’s data, build reports, and implement procedural changes to improve efficiency within the organization. • Generate regular reports and dashboards to monitor key performance indicators (KPIs) and communicate findings to senior management. • Work closely with Finance often to connect operational performance with financial performance. • Lead and participate in cross-functional projects aimed at enhancing operational capabilities and achieving business goals. • Stay updated on industry best practices and emerging trends to drive continuous improvement initiatives.

Role Description At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in converting artwork, logos, illustrations, and customer designs into optimized embroidery stitch files using Tajima DG16. This individual combines technical digitizing expertise, embroidery production knowledge, and quality control skills to create efficient stitch plans that run smoothly on commercial embroidery machines while maintaining the highest possible visual quality. The ideal candidate understands not only how to digitize designs, but why specific stitch types, densities, underlays, pull compensation, and sequencing decisions affect production outcomes. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - Preferably with at least 2-3 years of professional experience - With expertise for Wilcom or Tajima - Portfolio demonstrating production-ready embroidery files - Background in supporting embroidery production teams - Experience managing digitizing workflow and production optimization Requirements - Advanced Embroidery Digitizing - Convert customer artwork into production-ready embroidery files - Create efficient stitch paths that minimize trims, jumps, thread breaks, and machine downtime - Digitize for multiple fabric types including: - Performance apparel - Caps and structured hats - Knit garments - Woven garments - Heavy jackets - Bags and accessories - Apply proper stitch sequencing and object ordering - Optimize designs for different embroidery machine brands and formats - Tajima DG16 Expertise - Expert use of: - Auto Punch - Manual Punch - Stitch Editor - Underlay Settings - Pull Compensation - Density Management - Pathing & Travel Runs - Appliqué Functions - Sequin Functions (if applicable) - Cap Frame Digitizing - Lettering & Monogramming Tools - Vector Import & Cleanup - Troubleshoot production issues directly within DG16 - Production Optimization - Reduce stitch count without sacrificing quality - Improve machine efficiency and production speed - Analyze sew-outs and make corrections - Create machine-ready files that require minimal operator intervention - Quality Assurance - Review sew-out samples - Identify causes of: - Registration issues - Puckering - Thread breaks - Bird nesting - Poor coverage - Distortion - Implement corrective digitizing adjustments - Technical Competencies - Advanced Digitizing Knowledge - Stitch Types - Expert understanding of: - Satin stitches - Fill stitches - Tatami fills - Motif fills - Running stitches - Bean stitches - Zig-zag stitches - Edge-run stitches - Decorative stitches - Underlay Strategy - Deep understanding of: - Edge Run - Center Walk - Zig-Zag - Double Zig-Zag - Combination underlays - Knows when each underlay type should be used based on: - Fabric - Design size - Stitch type - Garment stability - Density Control - Ability to: - Adjust density based on fabric type - Balance coverage versus stitch count - Prevent thread buildup and puckering - Pull Compensation - Expert-level understanding of: - Fabric distortion - Push and pull effects - Compensation adjustments by stitch angle and material - Sequencing & Pathing - Efficient object ordering - Minimized trims and color changes - Reduced machine movement - Logical sew sequence construction - Production Knowledge - Machine Understanding - Experience with commercial embroidery equipment such as: - Tajima - Barudan - SWF - Ricoma - Understands: - Tension management - Needle selection - Stabilizer selection - Thread behavior - Machine limitations - Fabric Knowledge - Can digitize appropriately for: - Cotton - Polyester - Fleece - Performance fabrics - Stretch fabrics - Leather - Twill - Structured caps Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Company Description Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City) Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!