• Take full ownership of our complex operational processes, from initial planning and scheduling to final execution. • Lead cross-functional coordination and serve as the central point of contact for internal (Development, QA, Product) and external stakeholders. • Develop, maintain, and enhance tools and scripts using SQL, shell, and Python to automate data checks, environment configurations, and other manual steps within operational runbooks. • Own and maintain all process documentation, including runbooks, playscripts, and timeline templates, ensuring they are accurate, up-to-date, and easy for the team to follow. • Proactively monitor the execution of operational runs in real-time, troubleshoot issues as they arise, and provide technical support to internal and external teams. • Perform comprehensive data analysis and generate reports to evaluate process performance, identify bottlenecks, and inform strategic decisions for process improvement. • Develop tools and utilities to automate various aspects of our operational processes. These can range from simple data checks in SQL to significant Jenkins jobs and complex analysis & reporting tools. • Manage and coordinate the execution of the operational processes with internal and external teams. • Communicate regular updates internally and externally. • Drive continuous improvements of the operational processes through a combination of retrospectives, analysis, automation and corrective procedures.

• Align all functions to achieve objectives set with the Director, US West • Drive regular business operation meetings and lead conversations with project teams • Analyze trends and present insights and plans to leadership • Support the Director and senior leaders on strategic projects • Own conception and execution of cross-functional initiatives end-to-end

• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed. • Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics. • Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Role Description You’ll be joining a Salesforce consulting and implementation team focused on client success and personal growth. You’ll be encouraged to deepen your expertise through project experience, team collaboration, continual education and personal development and to push yourself to achieve your goals in order to make a significant impact on your career and our growing organization. The Business Systems Analyst will be responsible for: - Leading discovery workshops - Documenting requirements, feature design and development - Testing of Salesforce - Maintaining strong relationships with key customers to drive successful projects across the company This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment. Qualifications - 5+ years as a Business Systems Analyst, Business Analyst or System Administrator - Experience with Sales, CPQ, ARM (Rev Cloud), Services, Field Service, Experience Cloud - Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture - Experience creating business process and data flows - Experience documenting and communicating business and technical requirements - Strong written and verbal communication skills, public speaking and presentation skills - Accountability for meeting project deadlines - Adaptability for managing change - Ability to work independently - Strong problem-solving skills - Ability to manage customer expectations - Anticipate the needs of the team - Effectively utilize available resources Requirements - Proficiency in Microsoft Office, Jira, Lucidchart, Smartsheet - Bachelor’s Degree, preferred - Salesforce Certified Platform Administrator - Salesforce Certified Platform App Builder - Salesforce Certified Business Analyst - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Agentforce Specialist Benefits - Travel up to 25% of time