Apps Associates

Role Description You’ll be joining a Salesforce consulting and implementation team focused on client success and personal growth. You’ll be encouraged to deepen your expertise through project experience, team collaboration, continual education and personal development and to push yourself to achieve your goals in order to make a significant impact on your career and our growing organization. The Business Systems Analyst will be responsible for: - Leading discovery workshops - Documenting requirements, feature design and development - Testing of Salesforce - Maintaining strong relationships with key customers to drive successful projects across the company This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment. Qualifications - 5+ years as a Business Systems Analyst, Business Analyst or System Administrator - Experience with Sales, CPQ, ARM (Rev Cloud), Services, Field Service, Experience Cloud - Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture - Experience creating business process and data flows - Experience documenting and communicating business and technical requirements - Strong written and verbal communication skills, public speaking and presentation skills - Accountability for meeting project deadlines - Adaptability for managing change - Ability to work independently - Strong problem-solving skills - Ability to manage customer expectations - Anticipate the needs of the team - Effectively utilize available resources Requirements - Proficiency in Microsoft Office, Jira, Lucidchart, Smartsheet - Bachelor’s Degree, preferred - Salesforce Certified Platform Administrator - Salesforce Certified Platform App Builder - Salesforce Certified Business Analyst - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Agentforce Specialist Benefits - Travel up to 25% of time

Role Description We’re seeking a motivated and detail-oriented Marketing Intern to support our marketing initiatives. This role is ideal for students interested in B2B technology marketing and eager to gain hands-on experience in a dynamic, professional environment. - Assist in the creation of marketing content (social media, blog posts, case studies, presentations) - Conduct market research and competitive analysis - Help manage and grow the company’s online presence (LinkedIn, website, email campaigns) - Support event planning and webinar coordination - Organize and update CRM and marketing collateral - Collaborate with the sales and delivery teams to align messaging Qualifications - Currently pursuing a degree in Marketing, Communications, Business, or related field - Strong written and verbal communication skills - Familiarity with social media and digital marketing tools - Interest in enterprise technology and B2B services - Self-starter with attention to detail and a willingness to learn Benefits - Real-world marketing experience in the enterprise tech sector - Exposure to Oracle software ecosystem and systems integration services - Mentorship from experienced marketing and consulting professionals - Portfolio-worthy projects and practical skills in digital marketing, branding, and research Company Description

Role Description Die Möglichkeit, Best Practices für moderne Cloud-Lösungen zu etablieren und umzusetzen – inklusive Governance, Security, Risikomanagement und Compliance. - Intensive Zusammenarbeit mit Kunden, um Geschäftsanforderungen zu verstehen, Herausforderungen zu identifizieren und diese in skalierbare, zukunftssichere Cloud-Architekturen zu transformieren. - Verantwortung für das Design von End-to-End-Systemarchitekturen auf Basis führender Cloud-Plattformen wie AWS und Oracle Cloud Infrastructure (OCI). - Durchführung von Design-Workshops und Präsentationen als Experte für Cloud-Infrastrukturen und Best Practices in Multi-Cloud-Umgebungen. - Begleitung von Cloud-Implementierungs- und Migrationsprojekten, um Geschäftsanforderungen effizient und nachhaltig umzusetzen. - Erstellung von Aufwandsschätzungen, Architekturkonzepten und technischen Lösungsansätzen im Pre-Sales- und Projektumfeld. - Mitwirkung an innovativen Proof-of-Concepts, Cloud-Transformationen sowie der Weiterentwicklung moderner Managed Services. - Beratung von Kunden auf allen Ebenen – vom Management bis zu technischen Spezialisten – mit dem Ziel, passgenaue und leistungsfähige Cloud-Lösungen bereitzustellen. - Enge Zusammenarbeit mit interdisziplinären Teams aus Consultants, Entwicklern und Projektmanagern, um Projekte erfolgreich innerhalb von Zeit- und Budgetvorgaben umzusetzen. Qualifications - Ein Master-Abschluss in Informationstechnologie, Informatik oder einem verwandten Bereich (oder ein Bachelor-Abschluss mit vergleichbarer Erfahrung in Softwareentwicklung, Informationstechnologie und Datenarchitektur). - Mehrjährige Erfahrung (mind. 5 Jahre) in der Konzeption und Umsetzung von Cloud-Infrastrukturen oder in einer vergleichbaren Consulting-Rolle. - Tiefgehendes Know-how sowie praktische Erfahrung in der Gestaltung und Implementierung skalierbarer, hochverfügbarer Cloud-Architekturen auf Basis von AWS, OCI oder vergleichbaren Plattformen – idealerweise mit mehreren erfolgreich umgesetzten End-to-End-Cloud-Projekten. - Sicheres und überzeugendes Auftreten im Pre-Sales sowie in Kundenworkshops und Präsentationen. - Erfahrung mit hochverfügbaren Umgebungen, Disaster-Recovery-Szenarien sowie Performance-Optimierung und Testing-Prozessen sind wünschenswert. - Erfahrung in der Beratung und Begleitung von Kunden über den gesamten Cloud-Lifecycle hinweg – von der Anforderungsaufnahme über Architekturdesign und Implementierung bis hin zu Go-Live und HyperCare. - Fähigkeit, als Schnittstelle zwischen Fachbereichen, Kunden und technischen Cloud-Teams in Migrations- und Transformationsprojekten zu agieren. - Erfahrung in der Arbeit mit C-Level- und mittleren Client-Kontakten, Management von Client-Interaktionen und Management von Onshore- und Offshore-Ressourcen. - Strukturierte und eigenverantwortliche Arbeitsweise sowie die Fähigkeit, mehrere Projekte und Prioritäten gleichzeitig erfolgreich zu managen. - Zertifizierungen im Cloud-Umfeld (z. B. AWS, OCI oder vergleichbare Hersteller) sind ein starkes Plus. - Breites Wissen über Sicherheit, Netzwerke, CICD und Cloud-Native-Technologien ist erforderlich, und Kenntnisse im Bereich Machine Learning oder SaaS sind äußerst wünschenswert. - Mindestens 7 Jahre Erfahrung in der Informationstechnologie mit mindestens 5 Jahren Erfahrung in der Cloudtechnologie. - Ausgeprägte Problemlösungskompetenz, hohe Anpassungsfähigkeit und ein Qualitätsanspruch auch unter Zeitdruck. - Sehr gute Deutsch- und Englischkenntnisse (mind. C1), um sicher mit internationalen Teams und Kunden kommunizieren und präsentieren zu können. Benefits - Unbefristetes Arbeitsverhältnis: Sicherheit und langfristige Perspektiven. - Offene Unternehmenskultur: Per „Du“ und ohne Dresscode. - Familiäre Arbeitsatmosphäre: Flexible Arbeitszeiten für eine gesunde Work-Life-Balance. - Standortflexibilität: Arbeiten im Homeoffice oder in unserem modernen Büro mit Blick auf den herrlichen Phönixsee. - Weiterbildung: Vier Zertifizierungen im Jahr werden von uns bezahlt und monetär belohnt. - Kostenlose Getränke und Snacks: Kaffee, Tee, Softdrinks, Wasser und Süßigkeiten aus unserer Candy Bar. - Professionelle Einarbeitung: Einblicke in internationale Projekte von weltbekannten Kunden. - Attraktive Zusatzleistungen: Möglichkeit auf ein Jobrad, einen Dienstwagen und eine Bezuschussung deiner Direktversicherung (gilt nur für Mitarbeiter in Deutschland). - Home-Office Ausstattung: 500 € Zuschuss zu deiner Home-Office Ausstattung. Company Description Die Apps Associates GmbH ist ein weltweit tätiges IT-Beratungsunternehmen, das seine Kunden im Rahmen von Software-Projekten unterstützt. Unsere Leistungen umfassen Beratung, Entwicklung, Service und Implementierung im Bereich der Oracle Software Produkte.

Role Description We are looking for a proactive and experienced Service Delivery Manager (SDM) to join our team, responsible for managing the delivery of high-quality services to our clients within the US time zone. The SDM will ensure client satisfaction, meet service level agreements (SLAs), and lead the service delivery team to success. This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: - Service Delivery Management: - Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. - Ensure services are delivered on time, within scope, and within budget, while consistently meeting client expectations. - Manage client communications during US working hours, responding to service issues, inquiries, and escalation requests promptly. - Develop and optimize service delivery processes, methodologies, and best practices to enhance service quality and operational efficiency. - Team Leadership and Development: - Lead, mentor, and support a team of service delivery professionals, ensuring they are well-equipped to meet client needs and achieve operational goals. - Foster a culture of continuous improvement and high performance within the service delivery team. - Provide coaching and feedback to team members, conducting regular performance evaluations and helping with career development. - Client Relationship Management: - Act as the primary point of contact for clients in the US time zone, building and maintaining strong relationships. - Ensure client concerns are handled effectively and solutions are delivered promptly. - Conduct regular service reviews and strategic meetings with clients to ensure alignment with service goals and identify areas for improvement. - Drive client satisfaction by ensuring smooth communication, meeting SLAs, timely issue resolution, and continuous improvement. - Incident and Problem Management: - Oversee the management and resolution of service issues and incidents, ensuring that service disruptions are minimized and effectively managed during US business hours. - Work with internal teams to ensure root cause analysis is conducted on recurring issues and corrective actions are implemented. - Manage escalations to ensure timely resolution of high-priority or critical service incidents. - Service Reporting and Performance Metrics: - Track and report on service delivery performance, including SLAs, KPIs, and other client-specific metrics. - Provide regular updates and performance reports to both internal leadership and clients. - Analyze service performance data to identify trends, performance gaps, and areas for improvement. - Continuous Improvement: - Identify opportunities to enhance service delivery processes and customer satisfaction. - Implement improvements and track their impact, ensuring measurable success. - Stay informed of industry’s best practices and new technologies to continuously enhance service offerings. - Operational Planning and Resource Management: - Manage the allocation of resources to ensure service delivery goals are met efficiently and effectively within the US time zone. - Monitor team workload, staffing, and capacity, ensuring that resources are optimized to meet service demands. - Budget Management: - Work within established budgets and financial constraints, while ensuring high-quality service delivery. - Assist in budgeting and resource planning to meet service delivery goals effectively. Qualifications - Bachelor’s degree in Business, IT, or a related field (or equivalent experience). - Years of experience in service delivery, project management, or related roles within the Oracle ERP/Fusion ecosystem. - Strong knowledge of service delivery frameworks such as ITIL, Agile, or similar methodologies. - Proven experience managing teams and client relationships, preferably in a service management environment. - Strong understanding of SLAs, KPIs, and service performance metrics. - Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and senior management. - Strong problem-solving skills, capable of managing complex service delivery challenges. - Ability to handle multiple priorities in a fast-paced environment. - Familiar with tools such as ServiceNow and middleware integration platforms including Oracle Integration Cloud (OIC), Boomi, and MuleSoft. Preferred Skills - Certification in ITIL or other relevant service management frameworks. - Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage. Work Environment - Ability to manage client interactions and service delivery in line with the US time zone working hours. - This position is remote-based.

Role Description We are seeking an experienced Applications Database Administrator (Apps DBA) to join our team in a fully remote capacity across India. - Support the install, configuration, and upgrade of Oracle eBusiness Suite (eBS) applications version 12.2 - Manage Oracle ASM and RAC, Oracle Active Data Guard, RMAN backup/recovery, Enterprise Manager Cloud Control 12c - Hands-on experience in managing the public cloud like AWS, Oracle, and Azure - Ensure the appropriate patches are applied to Development, Test, and Training environments using adop and opatch - Oracle ERP DB and application cloning/refresh, installation, configuration, patching, upgrades on AIX and Linux Qualifications - Bachelor’s Degree in Information Technology (preferred) or related field - 5 to 10 years of relevant work experience - Professional attitude, with a growth mindset seeking to drive change and improvement in all aspects of the role Company Description

- Supporting HCM modules below for multiple customers - North American Payroll - Global Human Resources - Compensation - Benefits - Talent Management - Recruiting - Work closely with customers to develop appropriate solutions for enhancements in identifying business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing and training business users. - Provide Managed Services support, resolving complex incidents and addressing root cause. - Help customers with Patching / Upgrades activities WHAT YOU NEED FOR THIS POSITION - 10+ Years of Functional experience in PeopleSoft HCM Modules - Extensive Experience in North American Payroll - Experience with interfacing with Kronos for Time and Labor - Ability to work independently and manage support work (Break-Fix / Enhancements) for multiple customers. - Help customers in developing solutions, gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, functional configuration, testing and training for business users - Assist customers with Quarterly Patching / Tax Updates / ADP Patching / Upgrades, performing impact analysis and explaining the new features - PeopleSoft HCM certification(s) preferred - Work closely with technical resources, developers, customers and partners as applicable - Strong oral and written communication skills, including presentation of design workshops to clients - Strong problem solving and troubleshooting skills with the ability to exercise mature judgment