Role Description You’ll be joining a Salesforce consulting and implementation team focused on client success and personal growth. You’ll be encouraged to deepen your expertise through project experience, team collaboration, continual education and personal development and to push yourself to achieve your goals in order to make a significant impact on your career and our growing organization. The Business Systems Analyst will be responsible for: - Leading discovery workshops - Documenting requirements, feature design and development - Testing of Salesforce - Maintaining strong relationships with key customers to drive successful projects across the company This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment. Qualifications - 5+ years as a Business Systems Analyst, Business Analyst or System Administrator - Experience with Sales, CPQ, ARM (Rev Cloud), Services, Field Service, Experience Cloud - Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture - Experience creating business process and data flows - Experience documenting and communicating business and technical requirements - Strong written and verbal communication skills, public speaking and presentation skills - Accountability for meeting project deadlines - Adaptability for managing change - Ability to work independently - Strong problem-solving skills - Ability to manage customer expectations - Anticipate the needs of the team - Effectively utilize available resources Requirements - Proficiency in Microsoft Office, Jira, Lucidchart, Smartsheet - Bachelor’s Degree, preferred - Salesforce Certified Platform Administrator - Salesforce Certified Platform App Builder - Salesforce Certified Business Analyst - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Agentforce Specialist Benefits - Travel up to 25% of time

• Apply First Principles Problem Solving to deconstruct the company's most complex strategic and operational challenges, creating scalable operating models and frameworks that become repeatable standards across the business. • Drive an AI First approach to business operations by reimagining workflows, designing AI-powered operating systems, and identifying opportunities to fundamentally improve how HackerOne plans, executes, and makes decisions. • Embed Data-Driven Decision Making into executive planning, operational reviews, forecasting, and performance management by developing trusted metrics, feedback loops, and decision frameworks that improve organizational effectiveness. • Demonstrate Change Agility by helping leaders navigate evolving business priorities, designing operating mechanisms that increase organizational adaptability, and enabling teams to execute effectively through change. • Lead enterprise-wide, cross-functional initiatives from opportunity identification through implementation, influencing senior leaders and driving alignment across multiple organizations. • Serve as a trusted advisor to executive leadership on strategic planning, operating cadence, organizational effectiveness, and execution against company priorities. • Design scalable business processes, governance models, and operating mechanisms that improve execution, reduce organizational friction, and increase long-term business leverage. • Mentor peers and leaders by sharing strategic frameworks, operational best practices, and systems thinking that elevate Business Operations across the organization.

**Your Mission** Be the dependable engine of the ops team. You'll keep orders flowing - spotting and resolving the ones that get stuck or go missing - answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone's plate. You'll learn the whole order journey end-to-end and, within months, start figuring things out on your own. **Core Pillars** - **Keep the flow clean:** Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate them. - **Support sellers & partners:** Answer operational tickets, run checkers, and create/send invoices accurately and on time. - **Learn to build:** Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from there. - **Improve as you go:** Drive incremental improvements to the tools and processes you touch every day. **What you'll achieve in your first 90 days** - Run the daily cross-system reconciliation reliably and clear order exceptions in your queue. - Answer operational tickets within SLA and run the Bezos checkers independently. - Build your first working Claude skill or small automation that saves the team time. - Deliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holding.

• Own a meaningful slice of operations end-to-end — and build the tools, automations and playbooks that let our network scale without adding headcount. • You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain into permanent fixes (often as a Claude skill or agent, a Retool dashboard, or a Make automation you build yourself). • Keep the flow clean: Reconcile the Bezos Platform, WMS and Operations Dashboard daily; find and resolve missing/stuck/mismatched orders before sellers notice. • Hold the network to account: Monitor warehouse & carrier performance against SLAs; chase, escalate and reconcile invoices against rate cards. • Build the machine: Replace manual, repetitive work with Claude skills/agents, automations and dashboards, so the team scales output, not headcount. • Close the loop on sellers: Resolve operational tickets fast, find the root cause, and fix it upstream so it doesn't recur. • What you'll achieve in your first 90 days: Own the daily cross-system reconciliation and cut the count of unresolved order exceptions to near zero. Ship at least one automation, Claude skill or agent that removes a recurring manual task from the team's week. Take ownership of a slice of the warehouse/carrier portfolio: running its performance reviews and invoice reconciliation independently. Move at least one company OKR (despatch rate, contact rate, or resolution time) in the right direction and present it in the weekly metrics review.