Title: Nurse Educator Consulting Services - West Region Location: United States Job Description: Category: Customer Service Req ID: 1085 Date: Jun 18, 2026 Location: Remote, US We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO As a Nurse Educator in Consulting Services, you’ll be part of an enthusiastic team dedicated to enhancing professional development and curriculum accreditation for nursing educators and administrators. You’ll focus on developing and implementation of program management solutions including curriculum accreditation, systematic evaluation plans, clinical site management, and program evaluation to improve client success. WHERE YOU’LL WORK This position will have the flexibility to work remotely within the United States. Candidates living within the West region preferred, within proximity to a major airport for business travel up to 50% of the time. HOW YOU’LL SPEND YOUR TIME - Create professional presentations and provide domain expert nursing consultation services on curriculum, accreditation, and faculty and program development, staying abreast of emerging trends in nursing education - Utilize analytics tools to interpret data trends, ensuring alignment with client goals across the customer lifecycle to achieve complete agreement consulting days - Develop and implement comprehensive Nursing Program Management resources, including tools for curriculum accreditation, systematic evaluation plans, clinical site management, and program evaluation - Manage relationships with faculty during the integration of nursing software products into a curriculum to support accreditation - Conduct thorough market analysis (of nursing market trends and competitors) to identify current topics for professional development presentations - Deliver live client webinars and attend nursing education conferences as a domain expert WHAT YOU'LL NEED - Master’s degree in nursing, with a current RN license in good standing, Doctorate degree strongly preferred - Certified Nurse Education (CNE) preferred - 8+ years of nursing industry experience within Nursing Academia and Curriculum Development and Accreditation - 5+ years of teaching experience with expertise in curriculum, accreditation, accreditation process, and the NCLEX test plan in the nursing education industry - 2+ years of nursing administration experience as a program chair, site visitor or active member of curriculum and evaluation committees - 2+ years of curriculum accreditation (traditional, CBC, competency based) and self-study experience - 1+ year experience using ATI products - Proficient in technology tools for client success operations - Up to 50% of travel expected - Expert Proficiency in curriculum assessment and advising accreditation standards including accrediting bodies of the ACEN, CCNE, NLNCNEA - Proficient in technology tools including SaaS platforms, D365, Gainsight, Microsoft Office and ZOOM - Capable of data entry and software builds for creating client accreditation management tools - Adept at delivering presentations to diverse audiences both in-person and virtual while utilizing PowerPoint and other technologies - Passionate about improving nursing education for faculty and programs - Ability to organize workflow focused on maximum coverage and achieving optimal client outcomes - In-depth knowledge of active learning strategies, including simulation in a nursing program - Knowledgeable in how to write NCLEX-style items; interpret item analyses; develop test blueprints at the program and course level BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

• Execute internal audits focused on operational, regulatory and technology processes (including US GAAP and SOX requirements), under the coordination of area management; • Participate in audit planning and perform audit tests, ensuring compliance with Brazilian and international standards; • Prepare workpapers and audit reports with clarity and technical quality, supporting the translation of findings and recommendations to the business areas; • Assess the design and operating effectiveness of internal controls, with a focus on risk mitigation, compliance and integrity of information for Brazilian and foreign regulators; • Monitor the implementation of action plans resulting from audit findings, performing continuous follow-up; • Support initiatives to adapt the control and governance environment to capital markets requirements and IPO readiness; • Participate in meetings with audited areas, propose improvements and contribute to a culture of compliance and operational excellence; • Collaborate on digital transformation projects and initiatives within the audit function.

Role Description As a Quality Auditor, you are responsible for all contact center quality assurance, associated with inbound/outbound calls, for all agents in Patient Access Management. You will score multiple calls on quality and audit all agents in Access Management. You will report findings to leadership for training, feedback and resolutions on performance. The position requires the ability to maintain friendly and appropriate communication in any situation. Knowledge and understanding of ATI standard operating procedures, multiple software programs/platforms and workflows per team are required. You are focused on delivering and contributing to the exceptional customer experience promise every day. The Quality Auditor must be motivated, professional, and energetic and be ready to work in a fast-paced, ever-changing environment. You must maintain a positive attitude, be a team player, and adhere to the ATI Physical Therapy core values and culture. You will need to provide exemplary customer service to both internal and external customers and meet and maintain monthly productivity standards of quality and quantity. This is a remote position for United States based employees. Work schedule Monday to Friday between the hours 7:00am and 7:00pm Central time. Responsibilities - Auditing interactions both inbound and outbound. - Analyzing agent behaviors and problem-solving skills. - Communicate findings to leadership at an agreed upon cadence. - Identify opportunities to improve the workflow through Quality Data. - Provide positive coaching upholding the highest level of customer service. Qualifications - High School Diploma, GED Requirements - 1-2 Year Call Center Experience - 1 Year Healthcare - Preferred: 4 years Call Center Experience - Preferred: 4 years Healthcare - Knowledge of EMR/Patient Intake Process - Quality Management Platforms - Sufficient Knowledge in Microsoft Office - Knowledge of Workforce Management Platforms Benefits - Salary Range: $20.00-$24.00 Company Description Virtual Employee: Yes

Role Description As the Lead Quality Auditor, you play a pivotal role in elevating the quality of contact center patient-support interactions, supporting the QA Manager in driving analytics, process improvement, and program governance. In addition to performing call evaluations, you will lead critical functions across the QA team, own key reporting and trend analysis, and serve as the liaison between QA, Operations, and Training. The Lead Quality Auditor will ensure consistency in scoring, amplify insights from data, and act as the manager’s right hand to drive continuous improvement in access management performance. This is a remote position for United States based employees. Work schedule hours Monday to Friday between the hours of 7:00am and 7:00pm Central time. Responsibilities - Act as a subject-matter-expert for QA methodology: refine and maintain the evaluation of scorecards/forms, ensure they reflect business objectives, regulatory/compliance requirements, and patient support requirements. - Support training and coaching of QA auditors: onboarding new auditors, training on scoring, ensuring auditing best practices, peer reviews of auditor work. - Monitor and report on QA team productivity (e.g., number of calls scored, timeliness of reports, auditor calibration percentages). Generate and distribute regular, actionable QA reports (weekly, monthly, quarterly) that include trends, root-cause analysis, score distributions, agent team performance, and improvement opportunities. - Support ongoing improvement efforts of the Access Management Contact Center: Participate in projects, update processes, and ensure new initiatives are implemented in the QA framework. Adhere to and promote compliance with all relevant regulatory, compliance and service standards (especially as it relates to patient support and healthcare environment). - Lead calibration sessions across the QA auditor team and with supervisors to ensure consistent scoring standards and reliability of data. Partner with Supervisors/Operations to communicate quality feedback, participate in huddles or team meetings as needed, and help align agent coaching initiatives with QA findings. - Serve as a catalyst for complex QA issues (e.g., inconsistent scoring, unusual calls, process breakdowns) and support manager with resolution. - Perform monitoring and scoring of customer support calls per defined schedule (in addition to audits) to maintain firsthand contact with agent interactions (as needed). Qualifications - Education Required: High School Diploma, GED, or suitable equivalent - Preferred: Bachelor’s degree in healthcare related field - Experience Required: 2+ years’ experience in a contact center environment, including quality assurance/auditing of customer interactions (calls/chats/emails) - Experience generating and interpreting data reports/trends (e.g., call quality scores, KPIs) and presenting findings to stakeholders - Proven ability to mentor, train, or coach others (auditors or agents) - Strong analytical skills: ability to dig into data, identify patterns, root causes, and recommend actionable improvements - Excellent verbal and written communication skills – able to communicate findings to both QA team and operations leadership - Demonstrated process-improvement mindset, working to refine scorecards, auditing processes, or QA frameworks - Proficiency in Microsoft Excel (e.g., pivot tables, charts), reporting tools, and comfort working with contact center data/metrics - Strong attention to detail, excellent consistency, integrity in auditing, and the ability to work independently - Familiarity with contact center technologies (CRM, call monitoring/recording, workforce management) and key KPIs (AHT, FCR, quality score) is preferred - Healthcare/patient support experience is a plus (given ATI Physical Therapy environment) - Preferred: Prior experience as a lead or senior auditor/analyst in a contact center - Experience with process improvement methodologies (Lean, Six Sigma, etc.) - Experience working with cross-functional stakeholders (Training, Operations, Compliance) - Strong attention to detail to identify compliance gaps, errors and ensure audit accuracy - Excellent internal and external communications skills for clear reporting and collaboration with internal and external stakeholders - Strong leadership ability to guide team and drive accountability. - Ability to train teams on workflows to promote consistency in applying quality standards. - Data analysis and reporting skills to run reports, interpret data and support evidence–based decisions. - Time management and organization to balance multiple audits and priorities effectively - Multitasking ability – manages competing priorities in a fast-paced environment - Professional presence - build credibility with peers, managers and executives - Strong presentation skills to deliver findings and recommendations with impact - Technical proficiency in Microsoft Office, Excel, PowerPoint, Outlook, Teams, and One Drive. Salary Range $21.78-$26.23 per hour