Role Description At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. We are seeking an experienced Data Management Coordinator who will support our International Strategic Procurement and/or Supply Chain team with Data creation and maintenance related to different ingredient categories and SKU management for various HelloFresh markets across Europe, the UK, Australia and New Zealand. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Create new Culinary and Supplier SKUs on the Supplier Planning Service (SPS) tool as per Standard Operating Procedures on a regular basis. - Ensure data completeness & accuracy and correct flow of information to the relevant stakeholders involved in the daily activities, including reporting any data issues to the team. - Govern operations by ensuring policies and procedures are followed as per training. - Communicate regularly with the Procurement and/or Supply Chain team on any concerns/queries around the day-to-day role and provide feedback on any changes that can improve the existing processes. - Offboard and deactivate SKUs that need to be cut/delisted in alignment with other HelloConnect functions. - Secure close alignment with other HelloConnect functions dedicated to tasks interconnected with SPS e.g. SQOC or Product Ops and other tools e.g. JIRA. - Lead data analysis for projects requiring data management team’s support. - Act as a hands-on coach for other data entry specialists, train the team on the different SOPs and Procedures to be followed. - Act as a proxy for the Service Package Team Lead, if needed. Qualifications - At least 2 years of previous operational and/or purchasing experience. - Data-driveness and ability to work with cross-functional teams. - Requires expertise in operating Microsoft Office & Google suite programs, and ideally ERP/MRP systems. - Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian). Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description

Role Description Freelance Cold Caller (m/w/d) – B2B Terminvereinbarung | 100 % Remote | Erfolgsbasierte Vergütung - Telefonische Ansprache von Unternehmen im deutschsprachigen Raum - Vorstellung unserer Dienstleistung bei relevanten Ansprechpartnern und Entscheidern - Qualifizierung von Interessenten - Vereinbarung qualifizierter Beratungstermine für unser Team - Dokumentation der Gesprächsergebnisse in den bereitgestellten Tools - Regelmäßiger Austausch zu Marktfeedback und Optimierungsmöglichkeiten Wichtig: Die Leadlisten werden vollständig von uns bereitgestellt. Dein Fokus liegt auf der Kontaktaufnahme, Bedarfsermittlung und Terminvereinbarung. Qualifications - Erfahrung im Bereich Cold Calling, Telefonvertrieb, Appointment Setting oder B2B-Vertrieb - Sehr gute Deutschkenntnisse in Wort und Schrift - Gute Englischkenntnisse in Wort und Schrift - Souveränes, professionelles und überzeugendes Auftreten am Telefon - Ausgeprägte Kommunikationsstärke und Freude am Umgang mit Entscheidern - Strukturierte, eigenverantwortliche und zuverlässige Arbeitsweise - Sicherer Umgang mit digitalen Arbeitsmitteln und Remote-Arbeit - Motivation, erfolgsorientiert zu arbeiten und gemeinsam langfristig Erfolge zu erzielen Benefits - 100 % Remote-Arbeit - Flexible Zeiteinteilung - Qualifizierte Leadlisten werden vollständig von uns bereitgestellt - Überdurchschnittlich attraktive Vergütung auf Erfolgsbasis - Vergütung pro qualifiziertem Termin - Transparente Vergütungsstruktur mit direkter Beteiligung am eigenen Erfolg - Langfristige Zusammenarbeit mit Entwicklungsperspektive - Direkte Zusammenarbeit mit einem wachsenden Unternehmen - Kurze Entscheidungswege und schnelle Umsetzung - Professionelle Einarbeitung in unsere Dienstleistung - Für leistungsstarke Vertriebspartner bietet diese Position ein attraktives Einkommenspotenzial mit der Möglichkeit, langfristig gemeinsam zu wachsen.

Role Description We’re looking for a Team Leader who cares deeply about people, supports their growth, and creates an environment where the team can thrive and deliver their best work. The ideal candidate knows how to assign different types of tasks to match individual strengths, ensures that each team member has a clear role and contributes effectively, and supports the team’s development and performance. - Own communication with stakeholders and other teams, structure requirements, set priorities, and assure delivery commitments. - Manage the team effectively, understanding each member’s strengths and weaknesses, and assign tasks based on their abilities and development goals. - Own team capacity planning—tracking load, forecasting needs, and ensuring new hires, processes and tools are in place before capacity becomes a bottleneck. - Conduct regular 1:1 meetings, performance reviews, and implement measures to improve team performance as needed. - Experience facilitating performance reviews, feedback sessions, and professional development planning. - Experience conducting code reviews focused on maintaining quality and supporting engineers’ growth. - Proven experience participating in hiring and interviews to help build strong, well-balanced teams. - Understanding of Linux system. - Knowledge of algorithms and data structures. - Ability to design and oversee the architecture of software systems, ensuring scalability, maintainability, and performance. - Decent level of written and spoken English to work in an international environment. - In-depth knowledge and expertise in real-time development with sub-microsecond latency. - Experience in HFT, telecommunication, game development, or any other field that works with limited resources and optimization. - Solid understanding of modern C++ development and engineering processes. - Knowledge of networks and interaction protocols. - Proficient in using version control systems and continuous integration/continuous deployment (CI/CD) tools. Benefits - A welcoming group of highly qualified international professionals - Cutting-edge hardware and technology - Work remotely from anywhere in the world - Access any of our global offices anytime - Flexible schedule - 40 paid days off - Competitive salary

Role Description As a Chargeback Specialist, you will manage the end-to-end card dispute process within an acquiring environment under Visa and Mastercard schemes. You will analyze transactions, prepare representments, and collaborate with banks and merchants to resolve disputes and improve win rates. The role also involves monitoring chargeback trends across a diverse merchant portfolio, supporting risk mitigation efforts, and ensuring compliance with scheme rules in a fast-paced fintech setting. Key Responsibilities - Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules - Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases - Analyze transaction data to prepare compelling representments and supporting documentation - Manage disputes across a diverse merchant portfolio spanning low - to high-risk profiles and varied business models, including one-off and recurring billing flows - Tailor representment and dispute strategies to the merchant's risk profile and transaction model - Monitor chargeback ratios across merchant activity and identify patterns or spikes that require further investigation - Track merchant performance against scheme monitoring thresholds (Visa VAMP, Mastercard ECM/EFM) and flag emerging risk - Leverage dispute prevention and deflection tools (Ethoca Alerts, Verifi Order Insight / CDRN, Visa RDR) to reduce dispute volume - Collaborate with internal teams - Risk, Settlement, and Compliance - Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-related queries - Continuously evaluate dispute procedures and suggest improvements to increase win rates - Work to strict scheme response deadlines and SLAs without compromising quality - Stay up to date with scheme rules, regulatory updates, and industry best practices in dispute management - Perform any other related duties or responsibilities as assigned Qualifications - Minimum 2 years of experience in dispute management, preferably within a PSP, EMI, or acquiring bank - Hands-on experience managing chargebacks for merchants across the full risk spectrum, from low-risk to high-risk verticals - Strong understanding of Visa and Mastercard scheme rules and the end-to-end dispute process - Experience with dispute prevention / deflection tools (Ethoca, Verifi Order Insight / CDRN, RDR) is a strong advantage - Awareness of scheme monitoring programs and thresholds (VAMP, ECM/EFM) and how dispute outcomes affect portfolio ratios - High attention to detail with strong organizational and documentation skills - Ability to analyze transaction flows, spot anomalies, and present findings clearly - Comfortable working in a fast-paced environment and managing multiple cases simultaneously to strict deadlines - Excellent written communication skills in a formal and professional style - Strong problem-solving mindset and ability to work independently while remaining aligned with team goals and guidance - Fluency in English and Russian (additional languages are considered a plus) - Proficiency in Microsoft Office, with strong expertise in Excel highly desirable - Higher education in banking or economics, and experience in a regulated financial environment, are considered a plus Benefits - Opportunity to shape the future of fintech solutions within a growing company - Collaborative, horizontal team structure that values your expertise and ideas - Continuous learning and development opportunities to enhance your skills and career growth - Competitive salary and benefits package