• Owning the roadmap and backlog for platform improvements and new initiatives. • Working closely with both engineering and the other product teams to gather input on what needs to be done to continue to scale and improve the TryHackMe product. • Removing blockers to our customer-facing product teams, so they can deliver on their objectives. • Scoping and defining projects, creating the Jira tickets, managing sprints, and delivering the work to schedule. • Collaborating with stakeholders, including the TryHackMe founders, to develop concepts and ideas. • Be responsible for defining and executing against the platform squad OKRs. • Communicate and evangelise the work done in the platform team to the rest of the business.

• Oversee and develop our portfolio of vacation packages that include hotels, guided tours, admission to popular attractions, culinary experiences, and more. • Manage a number of key supplier relationships in the rail, hotel, sightseeing, and transportation space. • Work closely with internal stakeholders to ensure the success of our product line. • Design and curate unique, authentic, and immersive travel products that reflect consumer demand. • Build and maintain relationships with rail operators, local DMCs, tour operators, attraction providers, hoteliers, and other travel suppliers. • Stay informed on travel trends, customer preferences, and competitive offerings. • Design and curate unique, authentic, and immersive experiences in partnership with our suppliers. • Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each vacation package. • Gather and analyze customer feedback on packages and use insights to continuously improve and refine product offerings. • Ensure smooth execution of tours and activities, managing logistics, scheduling, and customer satisfaction. • Contribute to pricing strategies for products, balancing customer value with profitability. • Oversee the end-to-end process of launching new vacation packages, ensuring supporting technology and APIs are properly integrated and tested. • Identify operational risks related to hotels and activities and proactively develop mitigation strategies. • Monitor and action business intelligence regarding product performance, including booking rates and customer satisfaction.

• Conduct requirements analysis and product design for modules including acquiring, collection/disbursement (agency payments), payment gateways, merchant backends, clearing and settlement, reconciliation, and chargeback management. • Deliver tailored client payment solutions across cross-border e-commerce, gaming, SaaS, foreign trade, and other key industries. • Lead the productization, integration, and optimization of payment channels (banks, third-party payment providers, card schemes, local wallets, etc.). • Design core workflows including merchant onboarding, transaction routing, multi-currency settlement, account reconciliation, and dispute resolution. • Produce standard product documentation, including PRDs, flowcharts, wireframes, and business rules. • Collaborate closely with R&D, operations, finance, compliance, risk control, and other cross-functional teams to drive efficient product launches and iterations. • Continuously optimize product performance and user experience based on data metrics such as transaction volume, success rates, and refund rates. • Track overseas market trends and competitor activities to enhance product competitiveness.

• Own and refine the product backlog for public sector Source-to-Pay capabilities, ensuring alignment with overall product strategy and delivery priorities. • Translate public sector regulations and procurement practices into clear, actionable product requirements and user stories. • Collaborate closely with Engineering, Legal, Compliance, Security, and UX to define compliant, scalable, and accessible solutions. • Ensure product capabilities support audited, legally defensible end-to-end procurement processes. • Support multi-country roadmap planning, balancing harmonized platform capabilities with country-specific needs. • Participate actively in sprint planning, backlog refinement, reviews, and retrospectives to ensure readiness and delivery of quality.