• Oversee and develop our portfolio of vacation packages that include hotels, guided tours, admission to popular attractions, culinary experiences, and more. • Manage a number of key supplier relationships in the rail, hotel, sightseeing, and transportation space. • Work closely with internal stakeholders to ensure the success of our product line. • Design and curate unique, authentic, and immersive travel products that reflect consumer demand. • Build and maintain relationships with rail operators, local DMCs, tour operators, attraction providers, hoteliers, and other travel suppliers. • Stay informed on travel trends, customer preferences, and competitive offerings. • Design and curate unique, authentic, and immersive experiences in partnership with our suppliers. • Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each vacation package. • Gather and analyze customer feedback on packages and use insights to continuously improve and refine product offerings. • Ensure smooth execution of tours and activities, managing logistics, scheduling, and customer satisfaction. • Contribute to pricing strategies for products, balancing customer value with profitability. • Oversee the end-to-end process of launching new vacation packages, ensuring supporting technology and APIs are properly integrated and tested. • Identify operational risks related to hotels and activities and proactively develop mitigation strategies. • Monitor and action business intelligence regarding product performance, including booking rates and customer satisfaction.

• Conduct requirements analysis and product design for modules including acquiring, collection/disbursement (agency payments), payment gateways, merchant backends, clearing and settlement, reconciliation, and chargeback management. • Deliver tailored client payment solutions across cross-border e-commerce, gaming, SaaS, foreign trade, and other key industries. • Lead the productization, integration, and optimization of payment channels (banks, third-party payment providers, card schemes, local wallets, etc.). • Design core workflows including merchant onboarding, transaction routing, multi-currency settlement, account reconciliation, and dispute resolution. • Produce standard product documentation, including PRDs, flowcharts, wireframes, and business rules. • Collaborate closely with R&D, operations, finance, compliance, risk control, and other cross-functional teams to drive efficient product launches and iterations. • Continuously optimize product performance and user experience based on data metrics such as transaction volume, success rates, and refund rates. • Track overseas market trends and competitor activities to enhance product competitiveness.

• Own and refine the product backlog for public sector Source-to-Pay capabilities, ensuring alignment with overall product strategy and delivery priorities. • Translate public sector regulations and procurement practices into clear, actionable product requirements and user stories. • Collaborate closely with Engineering, Legal, Compliance, Security, and UX to define compliant, scalable, and accessible solutions. • Ensure product capabilities support audited, legally defensible end-to-end procurement processes. • Support multi-country roadmap planning, balancing harmonized platform capabilities with country-specific needs. • Participate actively in sprint planning, backlog refinement, reviews, and retrospectives to ensure readiness and delivery of quality.

Title: Senior Product Manager Location: San Francisco Job Description: Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: We're looking for a Senior Product Manager for our Flex Pay vertical. Flex Pay by Upgrade is a fast-growing Buy Now, Pay Later (BNPL) solution helping merchants drive conversion, increase average order value, and create seamless financing experiences for consumers. We partner with leading travel and, retail and e-commerce brands to deliver flexible payment solutions that support growth for both merchants and shoppers In this pivotal role, you'll own and drive key initiatives that will deepen Upgrade’s integration with merchants in order to enhance the partner and customer experience and drive growth. The role is perfect for those who are self-motivated and excel in an agile environment. You’ll be responsible for leading and collaborating with designers, engineers, marketers, and key partners to deliver impactful, measurable outcomes. This is a role in hybrid capacity based in our downtown San Francisco office, with onsite work on Tuesdays and Thursdays. What You’ll Do: - Lead product development for Upgrade's Flex Pay business by enhancing partner satisfaction and customer experience - Focus on expanding and deepening Flex Pay's integration with various merchant partners and intermediaries - Be responsible for executing complex initiatives from inception through to the ongoing optimization of established features and user experiences - Develop trusted internal and external partnerships, especially with Engineering and key third-party partners, to effectively utilize their input to inform product planning and execution - Independently drive and ideate on new roadmap items, showcasing creativity and innovation with a high level of trust from the management team What We Look For: - 5+ years of product management experience focused on delivering high-quality outcomes and user value - Expertise in product development ideally a combination of complex third party APIs, integration, web analytics, A/B testing, and SQL - A history of successful product delivery particularly in consumer-facing platforms and innovative fintech space. Experience in the travel industry is helpful but not required - Demonstrated ability to lead teams, ensuring alignment and effectively resolving conflicts across organizational stakeholders - Familiarity with AI coding and productivity tools such as Claude or Gemini. Experience using these tools to perform analysis, generate specifications, build prototypes, and conduct data analysis What We Offer You: - Competitive salary and stock option plan - 100% paid coverage of medical, dental and vision insurance - Flexible PTO - Competitive 401(k) and RRSP program - Opportunities for professional growth and development - Paid parental leave - Health & wellness initiatives The compensation range of this position in San Francisco, CA is USD $180,000 - $210,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience. #LI-Hybrid For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.