• Respond to inbound and outbound inquiries via multiple communication channels • Use multiple web-based applications for investigation and verification • Answer customer questions • Cure & rehabilitate customer accounts in arrears • Communicate the appropriate course of action to clients in a kind and professional manner • Build customer confidence in the services offered by the company • Complete follow-up calls on non-responsive accounts • Work as a team to achieve group and individual goals

• Support Senior Owner’s Advisors in successful planning, procurement development and strategy, procurement and project execution, and compliance of collaborative delivery projects. • Act as a liaison between the project owner and various stakeholders. • Help Owner’s selection of project delivery methods, plan and support market sounding, develop Requests for Qualifications and Proposals, identify risk and recommend mitigation strategies, and review responses.

• Provide a range of analytical functions and support to the Billing Support team • Primarily focus on providing billing support and education to physicians • Work on ad-hoc projects as needed • Support the implementation of the Longitudinal Family Physician (LFP) Payment Model and delivery of the FPSC Physician Payments • Directly assist physicians with billing support • Develop, coordinate, and improve billing education services • Collaborate with physician billing educators to develop LFP resources • Review and improve FPSC Physician Payments • Engage and collaborate with internal teams, partners and government • Develop expertise in the LFP Payment Model and FPSC Physician Payments • Effectively respond to billing inquiries • Maintain and develop billing resources, such as FAQs and billing guides • Work with subject matter experts to develop and deliver billing education.

• Serve as a strategic post-go-live partner to clients • Provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships • Develop client-facing materials • Stay updated on UKG releases and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions