Align HCM

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients • Build trusted relationships with HR, Payroll, and business stakeholders • Conduct regular client check-ins to ensure satisfaction and proactively address concerns • Manage customer inquiries and triage service issues or escalations to the appropriate internal teams • Act as the voice of the customer by communicating client priorities and feedback internally • Coordinate ongoing SmartCare service requests between clients and internal consultants • Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope • Review and approve consultant time entries related to assigned client engagements • Prioritize work requests and coordinate timely delivery of client needs • Track deliverables, open items, and engagement progress using project coordination tools • Organize client meetings, prepare agendas, document meeting notes, and follow up on action items • Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership • Provide regular status updates and engagement summaries to clients • Communicate effectively with both technical and non-technical stakeholders • Maintain accurate documentation of client discussions, decisions, and action items • Identify opportunities to improve customer experience and service delivery processes • Share customer feedback to help improve SmartCare services • Help clients maximize the value of their HCM platform within their managed services agreement

• Serve as a strategic post-go-live partner to clients • Provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships • Develop client-facing materials • Stay updated on UKG releases and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules including: Time & Attendance, Scheduling, Accruals, Absence Management • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows to recommend improvements • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes and system best practices • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships, ensuring high satisfaction and retention • Develop client-facing materials (documentation, templates, communications) • Stay updated on UKG releases, compliance updates, and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules including Time & Attendance, Scheduling, Accruals, Absence Management • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows to recommend improvements • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes and system best practices • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships, ensuring high satisfaction and retention • Develop client-facing materials (documentation, templates, communications) • Stay updated on UKG releases, compliance updates, and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

• Align HCM is seeking an experienced UKG Activities System Consultant to join our UKG practice on a contract basis. • Lead clients through end-to-end implementation of the UKG Pro WFM Activities module, covering the full project lifecycle: requirements gathering, gap analysis, solution design, configuration, testing, data conversion, go-live, and post-production support. • Configure the Activities solution to automate and reconcile paid time to labor, including activity profiles, task and operation definitions, labor transfer rules, productivity benchmarks, and activity-based costing calculations. • Facilitate discovery workshops and working sessions to elicit client requirements for activity tracking, labor allocation, job costing, and productivity measurement, translating business needs into actionable system design decisions. • Design and document integration data flows between UKG Pro WFM Activities and third-party systems, including ERP platforms (SAP, Oracle, Microsoft Dynamics), MES systems, payroll engines, and time collection devices, collaborating with integration teams to ensure accurate and timely data exchange. • Configure time collection and device settings to support Activities data capture, including clocks, mobile, and desktop entry points, ensuring accurate tracking of employee activity assignments across shifts and work orders. • Create and maintain comprehensive project documentation, including functional design specifications, data mapping documents, configuration workbooks, test scripts, and end-user training materials. • Lead system configuration, unit testing, system integration testing (SIT), and support client user acceptance testing (UAT), proactively identifying and resolving defects and configuration gaps. • Manage testing and acceptance of delivered solutions, partnering with technical teams to validate that outputs meet client requirements. • Deliver best-practice guidance on Activities module configuration and workflow design, advising clients on productivity standards, labor reconciliation approaches, exception management, and manager dashboard design. • Build trusted, collaborative relationships with client project teams, business stakeholders, and operations leaders. • Collaborate with Align HCM internal teams, including Timekeeping, Scheduling, and Integration consultants, to ensure holistic WFM solution design and cohesive go-live readiness across all in-scope modules.

• Drive new business development and pipeline generation through direct prospecting • Manage the full sales cycle from initial outreach through contract close • Sell Dayforce implementation, optimization, and managed services to mid-market and enterprise clients • Engage and build relationships with C-level executives (CHRO, CFO, CIO, COO) and senior HR, IT, and Finance leaders • Lead discovery sessions to assess client needs, define implementation scope, and build business cases for Dayforce solutions • Develop proposals, Statements of Work, pricing, and lead contract negotiations • Maintain accurate sales forecasts and CRM pipeline data • Collaborate with delivery, presales, and practice leadership to ensure proposed solutions are deliverable and profitable • Achieve and exceed annual sales quota

• Drive new business development and pipeline generation through direct prospecting • Manage the full sales cycle from initial outreach through contract close • Sell Dayforce implementation, optimization, and managed services to mid-market and enterprise clients • Engage and build relationships with C-level executives (CHRO, CFO, CIO, COO) and senior HR, IT, and Finance leaders • Lead discovery sessions to assess client needs, define implementation scope, and build business cases for Dayforce solutions • Develop proposals, Statements of Work, pricing, and lead contract negotiations • Collaborate with delivery, presales, and practice leadership to ensure proposed solutions are deliverable and profitable • Achieve and exceed annual sales quota

• Lead clients through end-to-end Dayforce WFM implementations, spanning requirements gathering, gap analysis, solution design, configuration, testing, rollout, and post-go-live support. • Configure and validate Dayforce WFM rules, including timekeeping policies, accrual plans, scheduling rules, pay code mappings, and workforce data integrations. • Create data mapping from source system(s) to Dayforce WFM, write functional specifications for customizations, and manage the testing and client acceptance of delivered solutions. • Create and maintain requirements documentation, design specifications, and project plans throughout the engagement lifecycle. • Engage clients with confidence, handle questions and feedback professionally, and build trust through consistent, high-quality delivery. • Escalate issues to peers, project managers, or practice leads in a timely and professional manner when needed. • Manage multiple client engagements concurrently, tracking your own time accurately, forecasting hours, and understanding and monitoring your own KPIs. • Present material and facilitate working sessions for client teams, demonstrating ownership of your work and a trusted advisor approach. • Provide best-practice recommendations to clients, drawing on growing Dayforce WFM expertise to help identify the right solutions for their needs. • Collaborate effectively with internal project teams, actively contribute as a team player, help others solve problems, and lead by example in day-to-day work.