• Serve as a strategic post-go-live partner to clients • Provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships • Develop client-facing materials • Stay updated on UKG releases and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules including: Time & Attendance, Scheduling, Accruals, Absence Management • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows to recommend improvements • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes and system best practices • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships, ensuring high satisfaction and retention • Develop client-facing materials (documentation, templates, communications) • Stay updated on UKG releases, compliance updates, and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services • Ensure timelines are met to achieve key deliverables and client expectations • Configure and maintain UKG WFM modules including Time & Attendance, Scheduling, Accruals, Absence Management • Troubleshoot system issues and drive resolution through proper triage and escalation • Analyze system performance, data integrity, and process flows to recommend improvements • Conduct regular client touchpoints to identify gaps, risks, and opportunities • Lead consultative discussions on workforce processes and system best practices • Translate business requirements into system configurations and solutions • Support testing activities including validation of configuration changes • Utilize reporting and analytics to provide insights and recommendations • Build and maintain strong client relationships, ensuring high satisfaction and retention • Develop client-facing materials (documentation, templates, communications) • Stay updated on UKG releases, compliance updates, and product enhancements • Contribute to internal knowledge sharing, process improvements, and team development • Participate in client sessions such as business reviews and learning sessions

• Support & Reservation Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network • Make reservations mainly by phone (incoming & outgoing calls) and by email • Offer personalized itinerary according to clients’ needs • Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction...) • Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio • Ensure careful and rigorous follow-up with VIP requests • Manage group and seminar booking requests • Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions... • Provide regular reporting to management • Use CRM and booking tools in compliance with established processes • Participate in the improvement of internal procedures and in the rise in quality of the service