Director, Associate UX - Revenue Strategy
Location
Maryland
Posted
3 days ago
Salary
$126.9K - $168.8K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Director, Associate UX - Revenue Strategy
Marriott International Inc
Director, Associate UX - Revenue Strategy Location: Bethesda United States Job Description: JOB SUMMARY The Director, Associate UX - Revenue Strategy reporting to the VP, Experience Design + Innovation within the Business Transformation Office, plays a critical role in creating industry-leading associate-facing (employee, owner- and franchise-facing) digital experiences across the full portfolio of Marriott brands. The ideal candidate must be able to think strategically, obsess about the associate and implement at scale, all while fostering cohesion across the customer and associate journey. The ideal candidate has experience rooted in an empathetic understanding of both the associate's physical and digital environments and where the two connect/overlap. The Director leads the design of on-property user experiences, with a keen focus on data-driven, best-in-class product design from both the travel industry and other key disruptors/innovators (think mobile, Web, voice, etc.). This UX leader advances digital experiences that deliver on both revenue conversion and emotional engagement to foster loyalty. Acts as a senior thought partner to Product and Domain leadership, influencing product vision, roadmap sequencing, and experience-driven prioritization decisions across the Revenue Strategy portfolio. This role serves as the Design Lead for the Revenue Strategy domain, partnering closely with Product, Revenue Management, Data, and Technology leaders to translate revenue strategy into intuitive, decision-centric product experiences. The Director provides design leadership across multiple products within the domain, with a particular focus on Adaptive Pricing and Inventory and Yield, ensuring experiences work together as a cohesive system rather than independent tools. A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design, particularly highlighting simplicity and ease of use. Diversity of projects is as important as curation to choose a solid collection of outcomes. Candidates should be prepared to discuss their role in leading and executing the work included in the portfolio. CANDIDATE PROFILE Education and Experience Required - 8+ years experience in digital product design, 5+ as a manager, with demonstrated leadership experience across platforms - 4-year undergraduate degree, with bachelor's degree in relevant discipline, or equivalent experience - Demonstrated success in end-to-end UX design for specific digital products; ideally with associate/employee-facing and/or enterprise products - Solid background/understanding of UX, design thinking, methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables - Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind - Provides oversight and direction to achieve a cohesive user experience that fosters synergy between the digital and physical experience - Understands and advocates for associate needs and how those manifests through digital experiences - Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality) - Proactively maintains a keen focus across product areas to ensure journey-wide synergy - Communicates through appropriate visuals and deliverables - Oversees the design work with resources both internal to Marriott and external Education and Experience Preferred - Demonstrated strong presentation, negotiation, and persuasion skills - Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams - Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization - Proven ability to lead and work with cross-functional teams in support of specific business priorities, work well with counterparts from various business functions, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills - Demonstrated ability to deliver results under challenging conditions, breaking complexity into understandable chunks, bringing ambiguity into focus - Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes - Strong grounding in general usability and transactional design best practices - Demonstrated success in managing large-scale, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space. - Experience with Agile / SAFE development methodologies preferred - Experience working with and managing offshore resources preferred - Proficency manageing and contributing to the evolving design system CORE WORK ACTIVITIES Goals - Sets and maintains personal development goals and works with leadership to set team goals - Helps direct reports with setting and maintaining personal development goals and provides feedback on progress to goals through review process - Provides discipline expertise and leadership to help meet department and company goals and KPIs Managing Work, Projects, and Policies - Meets deadlines once agreed upon; ensures teams and directs also meet deadlines - Provides regular status updates through appropriate channels - Successfully leads multiple tracks of work at once - Works based on priorities and ensures teams and direct reports are clear on their own priorities - Accepts critique and critiques work of others in a helpful and professional manner - Communicates in a timely and appropriate manner Executing and Supporting Design - Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design - Produces both innovative high-level design concepts as well as development-ready designs with specifications - Ensure a quality experience on live digital products by participating in the user acceptance testing process - Employ prototyping, user testing and research to inform your design work and thinking - Present and clearly communicate design solutions and rationale - Engage in critiques as well as share new learnings and case studies - Manage and contribute to the evolving design system - Challenge existing processes with new ways for the team to be more effective - Create and maintain design documentation Revenue Strategy Design Leadership - Shape and evolve the experience vision for Revenue Strategy products, aligning design decisions across the domain, supporting OKRs and economic outcomes - Lead design thinking for complex Revenue Strategy decisions, balancing usability with analytical rigor - Ensure experiences across products reflect a shared mental model for how revenue decisions are made - Partner with Product and Revenue leaders to influence roadmaps, prioritization, and tradeoff decisions Leadership & Management - Leads work done by both internal associates and external vendors - Manages vendor relationships - Provides oversight and leadership for multiple tracks of work, providing quality feedback to both internal associates and vendor resources to move design work forward - Thinks and works at both the strategic and executional levels; sees both the "forest" and the "trees" and guides teams accordingly Demonstrating and Applying Discipline Knowledge - Where appropriate, communicates through rapid hand sketched interfaces and flows rather than more time-consuming deliverables. - Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation - Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products - Provides information architecture / user experience / visual design oversight through review and critique for all products to promote a cohesive user experience - Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications - Partners closely with the Customer User Experience to ensure continuity across Customer and Associate channels, where applicable. - Works collaboratively with other sub-disciplines in User Experience as well as other teammates across the organization - Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings Measurement and Analytics - With an evidence-based mindset, stay focused on continuously improving and re-evaluating the best business and user experience solutions across all channels and products - Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc. - Ability to take qual/quant dashboards/results and translate into an actionable design strategy - Uses tracking, metrics, segment data, and user research to inform design decisions - Collaborates with product managers to ensure priorities align with business objectives and KPIs - Uses various user research methodologies to get design feedback and iterates designs based on findings - Breaks down designs into options/variables for A/B or multi-variate testing Demonstrating and Applying Technical Knowledge - Understands web technologies and principles- like responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, Salesforce, and APIs-and uses this knowledge in collaboration with developers - Understands underlying technologies behind guest communications (email and chat), guest services (check-in/out, service requests, shuttle service), venue applications (dining, spa, golf), guest room entertainment, smart screens, property portal and internet services, etc. and uses this in collaboration with developers and operations teams working on related business processes - Expertise level understanding of design tools such as Figma, Sketch and Invision DSM and uses this knowledge in extending and maintaining a Design System - Keeps technical knowledge up-to-date and applies new knowledge to job Additional Responsibilities - Works and leads independently with minimal supervision, but knows when issues should be escalated to manager - Foster relationships with key partners within and beyond the digital space - Presents work with clarity and confidence; explains complex matters so that others can understand - Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation - Demonstrates self-confidence, energy and enthusiasm - Performs other reasonable duties as assigned by manager At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Pay Range (US/Canada/EMEA)$126,900-$168,800 annually
Related Guides
Related Categories
Related Job Pages
More Strategy Jobs
Principal Product Strategy Consultant
NagarroNagarro (Frankfurt: NA9) is a leader in digital product engineering and drives technology-led business breakthroughs.
Role Description We're looking for a Principal Product Strategy Consultant to help clients navigate uncertainty, identify opportunities, and make better decisions. This is a consulting role for someone who is equally comfortable discussing business strategy, product opportunities, emerging technologies, AI, customer experience, and execution. You'll work directly with senior leaders, product teams, business stakeholders, and transformation teams to help organizations understand what matters, where value can be created, and what they should do next. Some engagements may focus on new products and services. Others may focus on AI transformation, customer experience, innovation, operating models, or new business opportunities. The common thread is helping clients move from uncertainty to clarity and from ideas to action. We are looking for someone who can see opportunities, shape vision, build conviction, and help organizations move forward. What You'll Do: - Help clients identify opportunities at the intersection of business, technology, products, and AI - Lead discovery efforts, executive workshops, and strategic conversations - Facilitate discussions that help organizations align priorities and decisions - Shape product, experience, innovation, and transformation strategies - Develop strategic narratives, visions, recommendations, and roadmaps - Help clients understand where AI creates meaningful value and where it does not - Translate emerging technologies into practical opportunities and business outcomes - Work closely with designers, engineers, consultants, and client teams to shape future-state concepts and implementation approaches - Contribute to thought leadership, methods, frameworks, and reusable approaches that strengthen Product Studio's capabilities - Support strategic pursuits and help shape new opportunities for Nagarro Qualifications - Strong strategic thinking and problem-solving ability - Experience helping organizations identify opportunities, shape direction, and make decisions in complex environments - Excellent workshop facilitation and executive communication skills - The ability to connect business objectives, customer needs, technology capabilities, and execution realities - Strong product fluency and understanding of how successful products, services, and experiences are created - Deep curiosity about technology, AI, and how they are changing industries, organizations, and customer expectations - Experience working with enterprise clients and executive stakeholders - Commercial awareness and the ability to identify opportunities that create meaningful business value - Comfort operating in ambiguity and helping others navigate it - Strong storytelling skills and the ability to create narratives that build understanding and conviction - A bias toward action, experimentation, and learning Requirements - Portfolio Requirements: - To advance in the recruitment process a portfolio is required. Please include examples that demonstrate: - Product strategy work - Innovation or transformation initiatives - Workshop facilitation - Strategic narratives and vision development - Business, product, or technology strategy - AI-related initiatives or opportunities you have helped shape - Products, ventures, or initiatives you have personally helped build Company Description We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical.
Senior Manager, Operational & Productivity Strategy and Assessment
CrowdStrikeCrowdStrike is an award-winning, global provider of cloud-delivered security technology, threat intelligence, and next-generation endpoint protection. Founded i
Role Description The Sr. Manager, Operational & Productivity Strategy and Assessment sits within the Revenue Enablement organization and plays a critical role in shaping and evaluating the effectiveness of enablement programs across the go-to-market (GTM) ecosystem. This role focuses on translating enablement efforts into measurable business outcomes by correlating program performance with targeted field behaviors, productivity improvements, and revenue impact. You will partner cross-functionally with Revenue Enablement and stakeholder groups of Sales, Alliances, Customer Success, Technical Sales, HR and Operations leaders to define strategic priorities, assess program effectiveness, evaluate skill attainment impact to productivity to ensure enablement investments are directly aligned to GTM objectives. This role is instrumental in demonstrating the value of enablement by connecting learning, content, and program execution to observable behavior change and business performance. You will help establish a data-driven culture within enablement, ensuring decisions are guided by insights and measurable impact. As a strategic leader, you will continuously evolve how success is defined and measured, driving accountability and optimization across enablement initiatives to maximize field productivity and revenue outcomes. What You’ll Do: - Develop and execute a strategy to measure the effectiveness of enablement programs and their impact on field productivity and behavior change - Partner with enablement, sales, and operations leaders to define success metrics tied to business outcomes and targeted behaviors - Build frameworks to correlate enablement activities (training, content, programs) with performance improvements - Analyze data across multiple systems to identify trends, gaps, and opportunities for optimization - Translate insights into actionable recommendations that influence strategic decisions and program investments - Establish reporting mechanisms and dashboards to communicate impact to executive and senior leadership - Continuously refine measurement approaches to ensure alignment with evolving business priorities - Guide the Revenue Enablement team on priorities and refinements in programs, courses and workshops to maximize investment and GTM productivity. Qualifications - 8+ years of experience in strategy, operations, analytics, or enablement within a high-growth SaaS or technology environment - Proven ability to design and implement measurement frameworks that tie programs to business outcomes - Strong analytical skills with experience in data interpretation, storytelling, and executive-level communication - Experience working cross-functionally with sales, enablement, and operations teams - Ability to influence stakeholders and drive alignment on strategic priorities - Bachelor’s degree in Business, Analytics, or a related field (or equivalent experience) Bonus Points: - Experience in sales enablement or revenue operations within a cybersecurity or SaaS company - Familiarity with tools such as Salesforce, Tableau, or other BI/analytics platforms - Advanced degree (MBA or similar) preferred Benefits - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe
• Drive business growth and optimize customer experience • Shape company data-driven strategy for commercialization • Oversee connected car technologies • Collaborate with cross-functional teams • Lead partnerships for connected vehicle services
Senior Associate, Lead Exposure (Strategy & Operations)
Clinton Health Access InitiativeThe Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally. At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
Role Description CHAI is seeking a highly motivated Senior Associate to support the design, execution, and scale-up of interventions to reduce lead exposure. The Senior Associate will conduct analytical workstreams, contribute to project execution, support country-level implementation, and engage government and external partners to advance national and global goals. This role requires strong analytical, project management, stakeholder engagement, and communication skills. This position is ideal for an emerging professional who thrives in fast-paced, ambiguous environments; is committed to solving complex public health and environmental challenges; and can translate evidence into clear, actionable recommendations for governments and external partners. Prior experience in lead exposure or environmental health is welcome but not required; we are seeking strong generalists who are excited to make an impact on this major global health issue. The position can be based within 7 hours of US Eastern Time. It may also be based in a CHAI program country, pending leadership approval. We anticipate the role will require up to 20% travel. We are also open to hiring exceptional candidates with less professional experience at Associate level. Responsibilities - Program Strategy & Execution - Support the design, planning, and execution of analytical and operational workstreams for multi-country or country-specific projects to reduce lead exposure, including: - Accelerating access to blood lead level diagnostics, including the next generation of point-of-care tools - Increasing access to portable environmental testing equipment to generate country-level data on sources of lead exposure - Supporting nationally-driven coordination mechanisms and national strategic plans for lead mitigation - Conduct complex quantitative and qualitative analyses, such as market assessments, regulatory landscape mapping, burden estimation, cost-effectiveness modeling, or surveillance data interpretation. - Translate analytical findings into clear, actionable recommendations for governments, donors, and CHAI leadership. - Contribute analytical inputs on lead exposure, environmental health surveillance, regulatory approaches, and product testing, supporting government counterparts in interpreting data and developing practical recommendations. - Country & Stakeholder Engagement - Build and manage productive relationships with country teams, academic partners, private-sector actors, multilateral organizations, and civil society. - Support country teams working closely with governments in developing or strengthening: - National action plans to reduce childhood lead exposure - Regulatory or enforcement frameworks - Surveillance systems and data management approaches - Support CHAI’s engagement in key meetings of technical working groups, partner meetings, and donor discussions. - Operational & Financial Oversight - Monitor execution against project budgets, donor commitments, and donor reporting requirements. - Ensure a high level of quality and proactive troubleshooting to ensure the work is completed on time. - Support the development of proposals, concept notes, budgets, and strategic plans to expand the lead exposure portfolio. - Cross-Team Collaboration & Thought Leadership - Contribute to the development of global public goods, toolkits, and best practices for lead mitigation. - Stay up to date with emerging evidence, policy innovations, and global strategies on lead poisoning prevention, bringing new ideas to refine CHAI’s approach. - Collaborate with other CHAI teams (e.g., Child Health, Diagnostics, Women’s and Newborn Health, Global Markets) to integrate lead exposure reduction into broader public health initiatives. Qualifications - Bachelor’s degree in public policy, economics, business, public health, environmental health, environmental science, or related field. - At least 3 years of relevant experience in fast-paced, results-oriented environments (e.g., consulting, finance, pharma). - Strong project management skills; demonstrated ability to conduct analytical workstreams, synthesize findings, and generate practical recommendations for decision makers. - Strong interpersonal skills and ability to build relationships with government and external partners. - Strong analytical (qualitative and quantitative) and communication (written and verbal) skills, including preparing polished presentations and reports for senior stakeholders. - High proficiency in Excel and PowerPoint. - Humility, curiosity, resourcefulness, tenacity, and commitment to CHAI’s values. Advantages - Master’s in Public Policy, Business, Public Health, Environmental Health, or related field. - Experience in lead exposure, environmental health, or child health. - Experience in market shaping, supply chain assessment, or economic analysis. - Experience working with governments in LMICs and/or experience with laboratory systems, surveillance systems, or regulatory work in LMICs. - Experience fundraising for social impact programs and/or private sector business development (e.g., management consulting, startups). - Fluency in additional languages relevant to CHAI program countries (e.g., Hindi, French, Swahili, Amharic, Yoruba).
