Role Description We are seeking a highly skilled Kinaxis Business Process Analyst / Administrator to play a critical role in advancing AFL’s global supply chain planning capabilities through the implementation of Kinaxis. This role will report directly to the Lead Business Analyst – Supply Chain as part of our Oracle ERP and Applications Team within the Enterprise Business Application Teams at AFL. As a key member of the Supply Chain workstream, this role serves as the primary technical and functional expert for Kinaxis, responsible for the administration, development, and continuous optimization of the platform. This role combines deep technical expertise in Kinaxis Rapid Response with strong functional knowledge of supply chain planning and enterprise system integration with Oracle EBS. The Kinaxis Administrator / Developer will ensure data integrity, system performance, and solution scalability while enabling advanced capabilities such as scenario planning, automation, and real-time analytics. This is a remote position with 25% travel required per business need. Key Responsibilities - Administer Kinaxis platform (security, roles, performance monitoring) - Build custom logic, calculations - Manage data models, mappings structures and hierarchies - Support Data loads, transformations and validations - Build what-if scenarios per business requirements - Develop dashboards, reports, and automations - Manage Kinaxis Environments (Dev / Test / Prod) as well as our aligned Oracle EBS Environments - Align with the Development team to Integrate Kinaxis with Oracle EBS and other enterprise systems as required - Support demand, supply, inventory, and S&OP / IBP processes within the Kinaxis Application - Work with our Business Analysts to understand requirements and develop + document technical solutions and act as a change champion with the business - Support testing, deployments, and ongoing production support - Support stakeholder engagement, training, and adoption Qualifications - Bachelor’s degree in relevant field - 5 years hands-on Kinaxis Rapid Response experience - Strong demand management & supply chain planning knowledge - ERP integration experience (Oracle, Salesforce.com and other Enterprise Applications) - Strong analytical and communication skills Preferred Qualifications - Kinaxis certification - Agile experience - Service Now ITSM - API and automation knowledge - Global enterprise experience Core Competencies - Supply Chain Planning Expertise - Kinaxis Technical Skills - Data Integration & Architecture - Stakeholder Communication - Continuous Improvement Benefits - Flexible time off policy - 401K Company match (up to 4% - dollar for dollar) - Professional development, training, and tuition reimbursement programs - Excellent medical, dental, vision, and life insurance policy options - Opportunities for career advancement with an industry leading company!

Role Description The Salesforce Administrator & Integration Specialist will be responsible for supporting, configuring, and improving Long Home’s Salesforce environment and related business applications. The majority of this role will be declarative in nature, including: - Flows - Validation rules - Page layouts - Permission sets - Reporting - Data quality - User support - Process automation In addition, this role will support light technical work, including: - Point-to-point API integrations - Troubleshooting data flow issues - Working with middleware tools - Collaborating on small Apex or integration-related enhancements The SAIS should be comfortable translating business needs into scalable Salesforce solutions, working with stakeholders across departments, and maintaining a clean, reliable, and well-documented Salesforce environment. Remote position but MUST reside in: - Maryland - Massachusetts - Connecticut - New Hampshire - Pennsylvania - Florida Responsibilities - Manage day-to-day Salesforce administration, including users, roles, profiles, permission sets, queues, public groups, page layouts, Lightning pages, record types, fields, objects, and security settings. - Build and maintain declarative automation using Salesforce Flow, approval processes, validation rules, formulas, dynamic forms, and other platform tools. - Support Sales Cloud, Service Cloud, Field Service, CPQ, reporting, dashboards, and related Salesforce functionality. - Partner with business users to gather requirements, troubleshoot issues, and design practical Salesforce solutions. - Maintain data quality through duplicate management, required field logic, validation rules, reporting, imports, updates, and cleanup activities. - Create and maintain reports and dashboards that provide useful visibility into sales, operations, service, and leadership metrics. - Assist with release management, sandbox testing, change documentation, and deployment activities. - Work with business stakeholders to understand current processes and identify opportunities to simplify, automate, or improve them. - Translate business requirements into Salesforce configuration, automation, reporting, or integration requirements. - Evaluate whether requested changes should be handled declaratively, through integration, or through light development. - Help ensure Salesforce solutions are scalable, maintainable, and aligned with business priorities. - Document system changes, process logic, integration behavior, and administrative procedures. - Support point-to-point API integrations between Salesforce and internal or external systems. - Assist with troubleshooting integration failures, data sync issues, authentication problems, field mapping errors, and API payload issues. - Work with REST APIs, JSON payloads, authentication methods, connected apps, named credentials, and basic API testing tools. - Partner with internal team members, vendors, or developers on integration design, testing, and issue resolution. - Support middleware-based integrations; MuleSoft experience is a major plus. - Perform or assist with light Apex, SOQL, or technical troubleshooting when declarative tools are not enough. - Review debug logs, flow errors, validation failures, and integration logs to identify root causes. - Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable. - Maintain an environment that embodies the company’s Mission, Vision, and Values. - Remain in compliance and up to date on all company-wide live and digital training. - Perform other related duties as assigned. Qualifications - 3+ years of hands-on Salesforce administration experience. - Strong experience building and maintaining Salesforce Flows. - Solid understanding of Salesforce security, including profiles, permission sets, sharing rules, roles, and object/field-level security. - Experience with custom objects, fields, record types, Lightning pages, page layouts, validation rules, formula fields, and reporting. - Ability to gather business requirements and translate them into Salesforce solutions. - Comfort troubleshooting system issues, data issues, automation failures, and user-reported problems. - Basic understanding of APIs, integrations, data mapping, and system-to-system communication. - Ability to read or write basic SOQL queries. - Strong attention to detail and ability to manage multiple priorities. - Good communication skills with both technical and non-technical users. - Experience with Salesforce Field Service. - Experience with Salesforce CPQ. - Experience with MuleSoft, MuleSoft Composer, or other middleware tools preferred. - Experience supporting REST API integrations. - Basic Apex experience, including the ability to understand existing code and make minor updates. - Experience with Sales Cloud, Service Cloud, call center operations, lead management, or appointment scheduling processes. - Experience with data tools such as Data Loader, Inspector, Workbench, or similar tools. - Experience working in a fast-paced sales, home services, construction, or field operations environment. Education/Experience - Bachelor’s degree in Computer Science or IT preferred. - 3–5 years of Salesforce delivery work or related experience. Skills - Required skills enable the specialist to effectively configure and maintain Salesforce environments, ensuring that user permissions, workflows, and data structures align with business needs. - Integration skills are essential for connecting Salesforce with other systems, allowing seamless data flow and process automation across platforms. - Strong problem-solving and troubleshooting abilities help quickly identify and resolve system issues, minimizing downtime and disruption. - Communication and collaboration skills are used daily to work with stakeholders, gather requirements, and provide training, ensuring user adoption and satisfaction. - Preferred skills such as development knowledge and experience with integration platforms enhance the ability to deliver customized solutions and support complex business processes.

• Own Salesforce administration end-to-end: Keep our CRM instance healthy, reliable, and process-ready. Design and document technical solutions for defined business requirements, perform configuration and customization, conduct user testing, and maintain documentation on workflows, processes, and training materials so the entire GTM org can operate with confidence. • Drive data integrity and hygiene: Monitor and maintain data accuracy across systems by performing data imports, fulfilling ad hoc data requests, merging duplicate records, and ensuring proper account and contact ownership — so every rep, CSM, and leader is working from a single source of truth. • Manage security, access, and pipeline governance: Administer user profiles, permission sets, role hierarchy, sharing rules, and security settings to ensure the right people have the right level of access. Simultaneously enforce deal hygiene standards, support pricing and discount approval processes, and maintain consistent pipeline governance across the revenue org. • Lead release management and process optimization: Plan, test, and deploy changes across sandbox and production environments with minimal disruption. Collaborate with the GTM Ops team to identify automation opportunities, eliminate repetitive manual work, and continuously improve the systems and processes our teams rely on every day. • Be the first point of contact for GTM operational issues: Investigate production errors, identify root causes, and route issues to the right teams with clear context to drive fast resolution. Provide ad hoc reporting support for GTM leadership, train CRM users on new processes and workflows, and serve as a trusted partner to stakeholders across the business.

• Support change management strategy and execution for a Salesforce implementation • Partner with business leaders, project teams, and end users to understand impacts and adoption needs • Develop change impact assessments, stakeholder plans, communications, and readiness materials • Support training coordination and reinforcement activities • Help identify resistance, adoption risks, and opportunities to improve user readiness • Translate technical changes into clear, practical messaging for business users • Track adoption feedback and help drive continuous improvement