• Gestionează interacțiunile cu clienții prin telefon și email în maghiară și engleză, oferind o experiență profesională și centrată pe client • Asistă clienții pe parcursul întregii călătorii de închiriere, inclusiv rezervări, modificări de rezervări, anulări și suport post-chirie • Identifică nevoile clienților și recomandă cele mai potrivite opțiuni de închiriere, îmbunătățiri și servicii suplimentare pentru a maximiza oportunitățile de vânzare • Gestionează multiple sarcini simultan, menținând acuratețea și eficiența într-un mediu de lucru rapid • Rezolvă întrebările, plângerile și problemele clienților prompt, asigurând o experiență pozitivă și niveluri ridicate de satisfacție a clienților • Îndeplinește și depășește obiectivele individuale de performanță legate de rezervări, gestionarea apelurilor, calitatea serviciului și satisfacția clienților • Menține standarde ridicate de calitate a comunicării în toate interacțiunile cu clienții, respectând politicile și procedurile companiei • Documentează cu acuratețe interacțiunile cu clienții și detaliile rezervărilor în sistemele companiei • Colaborează cu echipele interne pentru a asigura soluționarea la timp a cererilor clienților și problemelor operaționale • Lucrează pe un program rotativ, inclusiv în weekenduri, sărbători legale și nopți ocazionale (aproximativ o săptămână întreagă la fiecare șase luni), oferind suport în engleză în timpul orelor de noapte • Contribuie la menținerea evaluărilor excelente online ale clienților și a performanței generale a serviciului • Asigură un mediu de lucru profesional și productiv în timp ce lucrează de la distanță dintr-un spațiu de birou dedicat.

Role Description We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment. As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols. Key Responsibilities: - Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. - Provide accurate ETAs and handle broker-related inquiries promptly and effectively. - Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. - Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. - Document all conversations and updates accurately in the company database or CRM system. - Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. - Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. - Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements. Qualifications - Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). - Exceptional attention to detail and organizational skills. - Strong verbal and written communication skills with a professional and empathetic tone. - Fast learner who adapts quickly to new tools, systems, and client processes. - Passionate about helping people, especially within healthcare and transportation contexts. - High energy and enthusiasm, with a positive attitude and team-oriented mindset. - Ability to work independently while maintaining accountability and accuracy. - Willingness to work ET hours, including weekends or holidays, depending on operational needs. Requirements - Employment Set-up: Remote (Independent Contractor) - Employment Type: Full-Time / Long Term - Salary Rate: USD 700/ Month - Benefit: 10 PTO and HMO after the probationary period - Pay-out Frequency: Semi-monthly - Equipment: Self-Provide

• Provide first-class, relation driven support to our customers in the UK and Ireland. • Work closely with clients and the Product Team to troubleshoot and resolve technical issues. • Taking part in the matches, games and important gatherings to make sure everything runs smoothly. • Manage equipment, including testing and ensuring that it is maintained and working efficiently. • Testing of TicketCo's software and reporting any issues found. • Work on internal projects to improve the support team's efficiency • Create a value for customers by providing top of the line consulting. • Master and manage the tools used by the support department and improve communication guidelines based on the feedback received. • Train and maintain AI (artificial intelligence) systems used in Customer Support. • Learn, grow and be up to date with the latest technologies and changes in the ticketing business. • Function as the customer advocate and provide internal feedback on how we can do things better. • Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products. • Travel to help our clients achieve success and join other teams during strategic meetings.

• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.