Role Description We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment. As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols. Key Responsibilities: - Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy. - Provide accurate ETAs and handle broker-related inquiries promptly and effectively. - Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards. - Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution. - Document all conversations and updates accurately in the company database or CRM system. - Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support. - Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout. - Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements. Qualifications - Minimum of 2 years of phone-based support experience for international companies (B2B or B2C). - Exceptional attention to detail and organizational skills. - Strong verbal and written communication skills with a professional and empathetic tone. - Fast learner who adapts quickly to new tools, systems, and client processes. - Passionate about helping people, especially within healthcare and transportation contexts. - High energy and enthusiasm, with a positive attitude and team-oriented mindset. - Ability to work independently while maintaining accountability and accuracy. - Willingness to work ET hours, including weekends or holidays, depending on operational needs. Requirements - Employment Set-up: Remote (Independent Contractor) - Employment Type: Full-Time / Long Term - Salary Rate: USD 700/ Month - Benefit: 10 PTO and HMO after the probationary period - Pay-out Frequency: Semi-monthly - Equipment: Self-Provide

• Provide first-class, relation driven support to our customers in the UK and Ireland. • Work closely with clients and the Product Team to troubleshoot and resolve technical issues. • Taking part in the matches, games and important gatherings to make sure everything runs smoothly. • Manage equipment, including testing and ensuring that it is maintained and working efficiently. • Testing of TicketCo's software and reporting any issues found. • Work on internal projects to improve the support team's efficiency • Create a value for customers by providing top of the line consulting. • Master and manage the tools used by the support department and improve communication guidelines based on the feedback received. • Train and maintain AI (artificial intelligence) systems used in Customer Support. • Learn, grow and be up to date with the latest technologies and changes in the ticketing business. • Function as the customer advocate and provide internal feedback on how we can do things better. • Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products. • Travel to help our clients achieve success and join other teams during strategic meetings.

• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Role Description AO Globe Life is actively hiring professionals to help families and individuals across the United States access essential benefit programs through scheduled virtual consultations. This fully remote opportunity offers meaningful work, professional development, and the chance to build a long-term career within a mission-driven organization. Whether you are early in your career or exploring a new direction, this role provides the training, mentorship, and support needed to succeed while making a positive impact. - Conduct scheduled virtual consultations to understand client needs - Guide individuals and families through available benefit options and enrollment processes - Maintain accurate client records and follow-up communication - Provide a high level of service while building long-term client relationships - Participate in training sessions, development programs, and team meetings Qualifications - Strong communicators with a client-first approach - Organized professionals comfortable working independently - Individuals confident using Zoom, digital tools, and cloud-based systems - Candidates with backgrounds in customer service, consulting, or sales (helpful but not required) - Growth-oriented individuals who value mentorship and coaching Requirements - Authorized to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable high-speed internet connection Benefits - Fully remote position available throughout the United States - Flexible scheduling that supports work–life balance - Pre-qualified client consultations provided—no cold outreach required - Long-term income opportunities through vested renewals - Comprehensive training and ongoing development support - Supportive and collaborative team environment - Leadership development and advancement opportunities for high performers Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly serves union members, veterans, credit union clients, and associations nationwide while continuing to grow through a remote-first workforce focused on service, stability, and professional development. If you are ready to build a career that combines purpose, flexibility, and long-term opportunity, we encourage you to apply and explore joining AO Globe Life.