• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Submit bi-weekly reconveyance requests to ProTitle following audit approval. • Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Role Description AO Globe Life is actively hiring professionals to help families and individuals across the United States access essential benefit programs through scheduled virtual consultations. This fully remote opportunity offers meaningful work, professional development, and the chance to build a long-term career within a mission-driven organization. Whether you are early in your career or exploring a new direction, this role provides the training, mentorship, and support needed to succeed while making a positive impact. - Conduct scheduled virtual consultations to understand client needs - Guide individuals and families through available benefit options and enrollment processes - Maintain accurate client records and follow-up communication - Provide a high level of service while building long-term client relationships - Participate in training sessions, development programs, and team meetings Qualifications - Strong communicators with a client-first approach - Organized professionals comfortable working independently - Individuals confident using Zoom, digital tools, and cloud-based systems - Candidates with backgrounds in customer service, consulting, or sales (helpful but not required) - Growth-oriented individuals who value mentorship and coaching Requirements - Authorized to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable high-speed internet connection Benefits - Fully remote position available throughout the United States - Flexible scheduling that supports work–life balance - Pre-qualified client consultations provided—no cold outreach required - Long-term income opportunities through vested renewals - Comprehensive training and ongoing development support - Supportive and collaborative team environment - Leadership development and advancement opportunities for high performers Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly serves union members, veterans, credit union clients, and associations nationwide while continuing to grow through a remote-first workforce focused on service, stability, and professional development. If you are ready to build a career that combines purpose, flexibility, and long-term opportunity, we encourage you to apply and explore joining AO Globe Life.

Role Description Are you looking to start your career in customer service and make a meaningful impact on people's lives? Aira, a leading innovator in assistive technology, is seeking enthusiastic and compassionate individuals to join our Customer Care team. As a Customer Care Representative, you will play a crucial role in providing exceptional support to our users, who are blind or have low-vision, as they navigate their day-to-day activities using our innovative platform. - Customer Support: Respond promptly and empathetically to inbound calls, emails, and text message inquiries from Aira users. Provide guidance and assistance regarding billing, subscription plans, and any questions about Aira’s products and services. - Technical Troubleshooting: Assist users with technical issues related to the Aira app or equipment, ensuring a smooth and seamless experience during their interactions. - Training and Onboarding: Educate new users on how to effectively use the Aira platform, explaining its features, functionalities, and best practices. - Documentation: Maintain detailed and accurate records of user interactions, ensuring all information is logged in the CRM system to track and manage customer issues effectively. - Collaboration: Work closely with other Customer Care team members, sharing insights, and collaborating to provide consistent and exceptional support. - User Advocacy: Be the voice of the users within the company, conveying feedback and suggestions to the product and development teams to continuously improve the Aira platform. - Quality Assurance: Participate in quality assurance activities to ensure service excellence and adherence to Aira's standards. Qualifications - Minimum 2 years of customer service experience. - Education: High school diploma or equivalent is required. Additional education or certifications in customer service or related fields are a plus. - Disability Awareness: Experience working with people with disabilities or with accessibility technology, including full range of accommodations used by the blind and low vision community (e.g. JAWS). - Communication Skills: Excellent verbal and written communication skills are essential for effectively assisting users and conveying information clearly. - Empathy and Patience: Demonstrated ability to empathize with users and remain patient during challenging situations. - Technical Aptitude: Basic understanding of smartphones, applications, and other technology-related devices is preferred. - Problem-Solving Abilities: Strong analytical skills to identify and resolve user issues effectively. - Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities and customer needs. - Team Player: Willingness to collaborate with colleagues and contribute to a positive team atmosphere. - Availability: Flexibility to work various shifts, including evenings, weekends, and holidays, as call center operations may require. Weekends will be required. - Bilingual: Proficiency in additional languages (French Canadian and Spanish) is a plus, as Aira serves a diverse user base. - Maintain regular and consistent attendance. Requirements - 100% remote work - always was, always will be. - Maximum of 40 Hours. - Supportive, integrated team environment with ongoing training opportunities. - Paid training. - $15 per hour, 1099 contractor role. Company Description At Aira, we are dedicated to empowering individuals with visual impairments to live more independently and confidently. As Customer Care Representative, you will be at the forefront of delivering exceptional support and enhancing the lives of our Explorers. If you are passionate about making a difference and have a heart for customer service, we invite you to join our team and be part of a mission-driven organization.

Role Description Ми шукаємо Customer Support Agent, який/яка допоможе нам тримати високі стандарти й ставати ще кращими. - Спілкуватися з клієнтами в чаті та інших каналах зв'язку (денні та нічні зміни) - Допомагати, підказувати, вирішувати - Пояснювати правила та політики платформи простою, зрозумілою мовою - Розбиратись із труднощами та помилками користувачів і знаходити рішення - Фіксувати баги та оперативно передавати їх технічній команді - Бути голосом клієнта всередині компанії — збирати фідбек і доносити його до потрібних команд - Розвивати базу знань, щоб користувачі могли самостійно знаходити відповіді швидко й легко Qualifications - Intermediate+ English, письмова: спілкування буде в чаті - Є досвід роботи з клієнтами: телефоном, поштою, в чатах та/або наживо - Відповідальність та організованість Benefits - Повну віддаленість — працюй з будь-якої точки світу - Конкурентну заробітну плату - Можливість зростати — наприклад, перейти в роль QC specialist - Дружню команду, яка підтримає на онбордингу і завжди підкаже - Оплачувану відпустку та лікарняні Company Description Ми створюємо софт у сфері відеострімінгу, який відкриває для користувачів безмежні можливості. Застосунки, які використовують наші рішення, вже входять у топ свого сегменту, активно поширюються по всьому світу і мають понад 10 мільйонів завантажень.