LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply. Remote / Chicago, IL (Hybrid) About the RoleTechnical Account Managers (TAMs) at LogicGate serve as the post-implementation technical experts, system architects, and strategic partners for a dedicated portfolio of enterprise customers across multiple industries. This is a highly technical, post-sales consultative role where you will map ongoing customer business processes to the customizable infrastructure of our Risk Cloud® platform. Operating as the primary single point of contact, you will drive user adoption, identify commercial account expansion pathways, and proactively insulate your book of business from churn risks by acting as a trusted GRC advisor. What You’ll Do - Trusted Advisor: Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program - Autonomous Technical Solutioning: Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures without relying on internal escalation resources for baseline support issues. - Operational Rigor & Cadence: Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps to all stakeholders. - Transparent Escalation Management: Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols immediately when technical hurdles arise. - Data-Driven Program Tracking: Maintain a rigorous "single source of truth" for every account within your portfolio utilizing structural tools like Mutual Success Plans (MSPs), actively diagnosing systemic gaps and user drop-offs rather than relying on subjective relationship sentiment. - Meticulous Administrative Hygiene: Balance client delivery with independent and autonomous internal administrative hygiene—including goal-tracking, Salesforce documentation, and precise system updates. - Cross-Functional Revenue Alignment: Partner with post-sale Services, Implementation, and Account Executive teams to eliminate friction across customer lifecycle milestones and identify High-Value Customer Qualified Leads (CSQLs) for expansion opportunities. - Proactive Problem Mitigation: Approach unforeseen technical platform bottlenecks, service questions, or regulatory shift challenges with a solution-oriented, high-agency mindset, bringing informed recommendations to leadership. - AI Feature Optimization: Actively educate, advise, and guide your account base on how to leverage Risk Cloud's built-in generative AI capabilities and advanced automation engines to eliminate manual administrative overhead for their practitioners What You BringRequired - Professional GTM Experience: 3–5 years of experience in either: - A highly technical, customer-facing role within the B2B SaaS ecosystem—specifically as a Technical Account Manager (TAM), Solutions Engineer, Technical Consultant, or Implementation Manager, or; - A GRC advisory role for a top-tier advisory firm, with experience in process and systems consulting and managing enterprise customer relationships. - Technical Autonomy: Proven track record of independently developing expertise on configurable, low-code/no-code software architectures and solutioning complex issues using Help Centers, developer tools, and logic frameworks. - Executive Presence: Elite verbal and written communication command, with verified comfort presenting live, highly technical platform solutions and roadmap to mixed stakeholder audiences ranging from day-to-day risk analysts to C-suite corporate executives (e.g., CISOs, Chief Compliance Officers). - Professional Reliability: High degree of accountability and professionalism - showing up fully prepared and on-time to all meetings and customer-facing onsite events. Nice to Have: - GRC Domain Grounding: Practical familiarity or conceptual mastery across core Governance, Risk, and Compliance frameworks (such as NIST, ISO 27001, SOC 2, or regulatory privacy layers like GDPR). - GTM Ecosystem Literacy: Extensive experience with modern tech stack tooling ecosystems, specifically Salesforce, Slack, Gong, Planhat, or closely adjacent customer retention and pipeline management tooling layers. - AI Literacy & Inquisitiveness: Active exploration and personal utilization of generative AI assistants (e.g., LLMs). You are leveraging these tools to optimize your daily technical copy writing, scale technical document ingestion, or automate operational workflows. - Enterprise SaaS Problem-Solving: Experience supporting large-tier, multi-threaded enterprise accounts with complex stakeholder corporate structures and historical delivery risks. The anticipated base salary range for the role is $100,000 - $125,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

Role Description Engineering leaders at large enterprises are navigating one of the hardest inflection points in recent memory — trying to understand what AI actually means for how their organizations deliver value, without getting pulled back into metrics that are easy to game and easy to misread. They need a partner they trust, not a vendor they manage. That’s what this role is. You are the person your customers rely on to tell them the truth about how the engagement is going, whether they’re on track to get what they came for, and what needs to change when they’re not. You hold the relationship, drive adoption, own the commercial health of your accounts, and make sure nothing falls through the cracks that would cost a customer their outcome. You’ll work in close partnership with our Method consultants, co-owning executive relationships and sharing accountability for customer outcomes. Your portfolio is 4–5 enterprise accounts. What You’ll Do - Account Ownership - Build and maintain deep relationships across your accounts — with engineering managers, platform admins, and engineering executives - Run structured onboarding that sets customers up for success from day one: clear expectations, coordinated resources, and the right people in the right seats - Track account health continuously and surface risks early — before they become problems - Run QBRs that connect engagement progress to business outcomes and keep executives aligned and invested - Drive renewals and expansion grounded in outcomes the customer can point to, not promises - Driving Customer Outcomes - Take responsibility for whether customers actually get what they came for — not just whether the engagement runs smoothly, but whether the work lands - Partner with the Method consultant on the business case for what the engagement is delivering — connecting outcomes to investment decisions in language (both verbal and written) that lands with executives - Hold customers to the commitments that make engagements succeed — directly and consistently - Coordinate the customer-side work that keeps engagements moving: stakeholder availability, data access, scheduling, follow-through often outside of the main engagement team such as IT and Security - Diagnose platform and integration issues independently; escalate (when needed) with enough context that engineering time is used well - Internal Contribution - Translate what you’re seeing in accounts into specific, useful product feedback — you’re one of the most important signals we have - Bring patterns across accounts forward so the team can learn from them - Help shape how customer success operates at Uplevel What We’re Looking For - Skills - Account management fluency: you can hold a portfolio of enterprise accounts, track health, manage renewals, and run complex customer relationships without being managed yourself — this is your core craft and you’re good at it - Relationship depth: you build trust with senior stakeholders over time, not just in the kickoff call. Your customers call you before things become problems because they know you’ll be straight with them - Customer accountability: you can have the hard conversation — directly and without making it a relationship problem - Clear, direct communication in writing, in customer sessions, and when the news isn’t good - Genuine follow-through: you close the loop, every time, without being reminded - Background - Experience in technical account management at a software company, customer success, or implementation in B2B SaaS - Experience working in or alongside engineering organizations — exposure to delivery practices, developer productivity, or engineering metrics is a strong plus - Experience working alongside structured delivery engagements — you understand what makes them work and what makes them fail - Early-stage or scaling company experience preferred What Success Looks Like - In your first 90 days, you have a clear, honest picture of every account in your portfolio, you’ve run at least one onboarding end-to-end, and customers already feel like someone is looking out for them. - At six months, accounts are healthy, customers are getting real value from the platform, engagements are running well, and your product observations are already shaping internal conversations. - At a year, customers renew — not because the contract is up and it’s easier than switching, but because they don’t want to lose the value that you have clearly articulated to them. The account relationships are strong enough that customers bring you problems before they become risks, because they trust you’ll help them solve it. Working at Uplevel We’re a small, remote team. That means more ownership, less process, and no one to hand problems off to. If you want a defined lane and a built-out playbook, this probably isn’t the right fit. If you want to own real relationships, do work that matters to the people you serve, and help define what great customer success looks like at an early-stage company — this might be exactly it. Uplevel is an equal opportunity employer.

Role Description ASSA ABLOY, le leader mondial des solutions d'accès, recherche un.e Technico-commercial.e Itinérant.e sur le secteur Rhone Alpes, au sein d’ASSA ABLOY France dans la division PORTAFEU des fermetures coupe-feu. Que ferez-vous en tant que Technico-commercial.e Itinérant.e ? - Rattaché(e) au Directeur Commercial, le Technico-commercial Itinérant (F/H) sera en charge du développement du chiffre d'affaires de son secteur et de la fidélisation de son portefeuille client. - Vous travaillerez depuis votre domicile lorsque vous ne serez pas en rendez-vous avec vos clients et serez maître de votre organisation. - Vous serez également en charge de : - Prospecter de nouveaux clients - Assurer le suivi commercial de clients de votre portefeuille (offres suivies et facturations) - Veiller aux marges en respectant la politique commerciale du groupe - Maintenir et créer une relation de confiance avec vos clients et prospects - Faire des rapports réguliers de vos activités à votre superviseur Qualifications - Possède une expérience réussie de Technico-Commercial.e dans un environnement technique lié au bâtiment et les domaines de la construction en général. - Sait prendre des côtes et lire des plans (quasiment tous les produits sont réalisés sur-mesure). - Est autonome, indépendant(e), organisé(e) et rigoureux(se). - Possède le sens de l’écoute, le sens du service client ainsi qu’une bonne capacité d’adaptation. Requirements - Nous examinons régulièrement les candidatures, alors n'attendez pas ! - Nous construisons des équipes diverses et inclusives, et nous encourageons les candidatures de tous ceux qui se voient travailler avec nous. - Il vous suffit de créer votre profil et de postuler. - Pour garantir la sécurité de vos données personnelles, nous n'examinons pas les candidatures envoyées par email ou par courrier. - Si vous avez des questions sur le poste ou le processus, envoyez un mail à Yannis Mercier, Talent Acquisition Business Partner, à l'adresse yannis.mercier@assaabloy.com. Benefits - Let’s create a safer and more open world - together! Company Description Nous sommes le groupe ASSA ABLOY. Nos collaborateurs ont fait de nous le leader mondial des solutions d’accès. En retour, nous leur ouvrons des portes partout où ils se rendent. Forts de près de 63 000 collègues dans plus de 70 pays différents, nous aidons des milliards de personnes à découvrir un monde plus ouvert. Nos innovations rendent toutes sortes d’espaces – physiques et virtuels – plus sûrs, plus sécurisés et plus faciles d’accès. En tant qu’employeur, nous valorisons les résultats, pas les titres ni les antécédents. Nous valorisons les résultats et non pas les titres ou les origines. Nous donnons à nos employés les moyens de bâtir leur carrière autour de leurs aspirations et de nos ambitions, en les soutenant avec des commentaires réguliers, des formations et des opportunités de développement. Nos collègues réfléchissent aux domaines où ils peuvent avoir le plus d’impact et nous les encourageons à accroître leur rôle au niveau local, régional ou même international. Alors que nous continuons de recruter de nouveaux collaborateurs, il est important pour nous d’avoir des équipes diverses et inclusives, et nous apprécions les individus aux perspectives et expériences différentes.

Role Description We’re looking for a Technical Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement. TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You’ll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes. Qualifications - Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. - Comfortable with generative AI concepts, prompt design, and automation frameworks. - Strong at workflow analysis for core, well-understood processes. - Strong project and time management for your account load. - Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. - Executive presence and strong communication skills. - Accountable for day-to-day execution for your book of business. - Works cross-functionally with account teams, Product, and Sales to align on outcomes. Requirements - Support customers through onboarding and implementation for assigned customers. - Monitor adoption and account health within your book. - Collaborate with customers to understand key workflows and configure ClickUp solutions. - Guide customers in adopting relevant features, including AI and automation. - Use AI in your own day-to-day workflow to synthesize discovery and improve documentation quality. - Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows. - Support adoption of ClickUp AI across relevant customer workflows. - Serve as the technical partner for assigned accounts, connecting usage to business value. - Identify expansion signals and pass qualified leads to the account team. - Partner with account teams, Product, and Services to maintain alignment. Benefits - Opportunity to work in an AI-native environment. - Support for career development and growth. - Collaborative work culture.