Technical Account Manager

Location

Worldwide

Posted

10 days ago

Salary

0

Seniority

Lead

Job Description

Technical Account Manager

Uplevel

Role Description Engineering leaders at large enterprises are navigating one of the hardest inflection points in recent memory — trying to understand what AI actually means for how their organizations deliver value, without getting pulled back into metrics that are easy to game and easy to misread. They need a partner they trust, not a vendor they manage. That’s what this role is. You are the person your customers rely on to tell them the truth about how the engagement is going, whether they’re on track to get what they came for, and what needs to change when they’re not. You hold the relationship, drive adoption, own the commercial health of your accounts, and make sure nothing falls through the cracks that would cost a customer their outcome. You’ll work in close partnership with our Method consultants, co-owning executive relationships and sharing accountability for customer outcomes. Your portfolio is 4–5 enterprise accounts. What You’ll Do - Account Ownership - Build and maintain deep relationships across your accounts — with engineering managers, platform admins, and engineering executives - Run structured onboarding that sets customers up for success from day one: clear expectations, coordinated resources, and the right people in the right seats - Track account health continuously and surface risks early — before they become problems - Run QBRs that connect engagement progress to business outcomes and keep executives aligned and invested - Drive renewals and expansion grounded in outcomes the customer can point to, not promises - Driving Customer Outcomes - Take responsibility for whether customers actually get what they came for — not just whether the engagement runs smoothly, but whether the work lands - Partner with the Method consultant on the business case for what the engagement is delivering — connecting outcomes to investment decisions in language (both verbal and written) that lands with executives - Hold customers to the commitments that make engagements succeed — directly and consistently - Coordinate the customer-side work that keeps engagements moving: stakeholder availability, data access, scheduling, follow-through often outside of the main engagement team such as IT and Security - Diagnose platform and integration issues independently; escalate (when needed) with enough context that engineering time is used well - Internal Contribution - Translate what you’re seeing in accounts into specific, useful product feedback — you’re one of the most important signals we have - Bring patterns across accounts forward so the team can learn from them - Help shape how customer success operates at Uplevel What We’re Looking For - Skills - Account management fluency: you can hold a portfolio of enterprise accounts, track health, manage renewals, and run complex customer relationships without being managed yourself — this is your core craft and you’re good at it - Relationship depth: you build trust with senior stakeholders over time, not just in the kickoff call. Your customers call you before things become problems because they know you’ll be straight with them - Customer accountability: you can have the hard conversation — directly and without making it a relationship problem - Clear, direct communication in writing, in customer sessions, and when the news isn’t good - Genuine follow-through: you close the loop, every time, without being reminded - Background - Experience in technical account management at a software company, customer success, or implementation in B2B SaaS - Experience working in or alongside engineering organizations — exposure to delivery practices, developer productivity, or engineering metrics is a strong plus - Experience working alongside structured delivery engagements — you understand what makes them work and what makes them fail - Early-stage or scaling company experience preferred What Success Looks Like - In your first 90 days, you have a clear, honest picture of every account in your portfolio, you’ve run at least one onboarding end-to-end, and customers already feel like someone is looking out for them. - At six months, accounts are healthy, customers are getting real value from the platform, engagements are running well, and your product observations are already shaping internal conversations. - At a year, customers renew — not because the contract is up and it’s easier than switching, but because they don’t want to lose the value that you have clearly articulated to them. The account relationships are strong enough that customers bring you problems before they become risks, because they trust you’ll help them solve it. Working at Uplevel We’re a small, remote team. That means more ownership, less process, and no one to hand problems off to. If you want a defined lane and a built-out playbook, this probably isn’t the right fit. If you want to own real relationships, do work that matters to the people you serve, and help define what great customer success looks like at an early-stage company — this might be exactly it. Uplevel is an equal opportunity employer.

Related Job Pages

More Technical Account Manager Jobs

ASSA ABLOY logo

Technical Sales Representative

ASSA ABLOY

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. HID Global IAM products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries.

Full TimeRemoteTeam 10,001

Role Description ASSA ABLOY, le leader mondial des solutions d'accès, recherche un.e Technico-commercial.e Itinérant.e sur le secteur Rhone Alpes, au sein d’ASSA ABLOY France dans la division PORTAFEU des fermetures coupe-feu. Que ferez-vous en tant que Technico-commercial.e Itinérant.e ? - Rattaché(e) au Directeur Commercial, le Technico-commercial Itinérant (F/H) sera en charge du développement du chiffre d'affaires de son secteur et de la fidélisation de son portefeuille client. - Vous travaillerez depuis votre domicile lorsque vous ne serez pas en rendez-vous avec vos clients et serez maître de votre organisation. - Vous serez également en charge de : - Prospecter de nouveaux clients - Assurer le suivi commercial de clients de votre portefeuille (offres suivies et facturations) - Veiller aux marges en respectant la politique commerciale du groupe - Maintenir et créer une relation de confiance avec vos clients et prospects - Faire des rapports réguliers de vos activités à votre superviseur Qualifications - Possède une expérience réussie de Technico-Commercial.e dans un environnement technique lié au bâtiment et les domaines de la construction en général. - Sait prendre des côtes et lire des plans (quasiment tous les produits sont réalisés sur-mesure). - Est autonome, indépendant(e), organisé(e) et rigoureux(se). - Possède le sens de l’écoute, le sens du service client ainsi qu’une bonne capacité d’adaptation. Requirements - Nous examinons régulièrement les candidatures, alors n'attendez pas ! - Nous construisons des équipes diverses et inclusives, et nous encourageons les candidatures de tous ceux qui se voient travailler avec nous. - Il vous suffit de créer votre profil et de postuler. - Pour garantir la sécurité de vos données personnelles, nous n'examinons pas les candidatures envoyées par email ou par courrier. - Si vous avez des questions sur le poste ou le processus, envoyez un mail à Yannis Mercier, Talent Acquisition Business Partner, à l'adresse yannis.mercier@assaabloy.com. Benefits - Let’s create a safer and more open world - together! Company Description Nous sommes le groupe ASSA ABLOY. Nos collaborateurs ont fait de nous le leader mondial des solutions d’accès. En retour, nous leur ouvrons des portes partout où ils se rendent. Forts de près de 63 000 collègues dans plus de 70 pays différents, nous aidons des milliards de personnes à découvrir un monde plus ouvert. Nos innovations rendent toutes sortes d’espaces – physiques et virtuels – plus sûrs, plus sécurisés et plus faciles d’accès. En tant qu’employeur, nous valorisons les résultats, pas les titres ni les antécédents. Nous valorisons les résultats et non pas les titres ou les origines. Nous donnons à nos employés les moyens de bâtir leur carrière autour de leurs aspirations et de nos ambitions, en les soutenant avec des commentaires réguliers, des formations et des opportunités de développement. Nos collègues réfléchissent aux domaines où ils peuvent avoir le plus d’impact et nous les encourageons à accroître leur rôle au niveau local, régional ou même international. Alors que nous continuons de recruter de nouveaux collaborateurs, il est important pour nous d’avoir des équipes diverses et inclusives, et nous apprécions les individus aux perspectives et expériences différentes.

France
ClickUp logo

Technical Account Manager

ClickUp

The world's most productive AI Workspace for projects, tasks, chat, docs, and more. All software and humans - converged.

Full TimeRemoteTeam 1,001-5,000Since 2017H1B Sponsor

Role Description We’re looking for a Technical Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement. TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You’ll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes. Qualifications - Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. - Comfortable with generative AI concepts, prompt design, and automation frameworks. - Strong at workflow analysis for core, well-understood processes. - Strong project and time management for your account load. - Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. - Executive presence and strong communication skills. - Accountable for day-to-day execution for your book of business. - Works cross-functionally with account teams, Product, and Sales to align on outcomes. Requirements - Support customers through onboarding and implementation for assigned customers. - Monitor adoption and account health within your book. - Collaborate with customers to understand key workflows and configure ClickUp solutions. - Guide customers in adopting relevant features, including AI and automation. - Use AI in your own day-to-day workflow to synthesize discovery and improve documentation quality. - Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows. - Support adoption of ClickUp AI across relevant customer workflows. - Serve as the technical partner for assigned accounts, connecting usage to business value. - Identify expansion signals and pass qualified leads to the account team. - Partner with account teams, Product, and Services to maintain alignment. Benefits - Opportunity to work in an AI-native environment. - Support for career development and growth. - Collaborative work culture.

Philippines
Syngenta Group logo

Technical & Sales Representative

Syngenta Group

Faça parte de uma empresa líder que dá vida ao potencial das plantas.

Full TimeRemoteTeam 10,001

Role Description A Syngentánál az a célunk, hogy a mezőgazdaság legegyüttműködőbb és legmegbízhatóbb csapatát építsük fel, kiváló minőségű vetőmagokat és innovatív növényvédelmi megoldásokat biztosítva, amelyek növelik a gazdálkodók sikerét. - A Syngenta zöldség vetőmag ágazat kereskedelmi céljainak megvalósítása - A Syngenta által nemesített zöldségfajták bemutatása, értékesítése, kihelyezése a termelők, integrátorok felé - Az új termékek bevezetése, kísérletek beállítása, azok értékelése - A partneri kör bővítése, kapcsolat és üzletépítés - Értékesítési jelentések készítése, elemzések készítése - Együttműködés az értékesítő kollégákkal, piaci információk megosztása - Prezentációk készítése, előadása a termelők részére Qualifications - Felsőfokú agrár végzettség kertészeti ágazatban - Zöldségtermesztésben vagy zöldség vetőmag értékesítésben szerzett legalább 3 éves tapasztalat. - Önálló felhasználói szintű munkavégzés számítógépes munkakörnyezetben (MS Office) - Kiváló kommunikációs, prezentációs képesség - Értékesítésorientált, vevőközpontú gondolkodás - Önálló munkavégzésre alkalmas nyitott személyiség - Középszintű angol nyelvtudás (szóban és írásban) és magyar nyelv anyanyelvi szintű ismerete - B kategóriás vezetői engedély - Utazási hajlandóság (kb. 80%) országosan. Benefits - A Syngenta egyenlő esélyeket biztosító munkaadó, és nem alkalmaz megkülönböztetést a toborzás, felvétel, képzés, előléptetés vagy bármely más foglalkoztatási gyakorlat során fajra, bőrszínre, vallásra, nemre, nemzeti származásra, életkorra, szexuális irányultságra, családi állapotra, veterán státuszra, fogyatékosságra vagy bármely más, törvény által védett státuszra való tekintet nélkül.

Hungary
Job Closed
GE Vernova logo

Technical Field Advisor Steam Turbine and Generator

GE Vernova

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information Relocation Assistance Provided: Yes #LI-Remote - This is a remote position

Full TimeRemoteTeam 10,001+H1B No Sponsor

Title: Technical Field Advisor (TFA) Steam Turbine & Generator Location: United States Job Description: Job Description Summary GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, "GE," in our name as an enduring and hard-earned badge of quality and ingenuity. "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. The Technical Field Advisor (TFA) provides on-site technical direction to customer-owned utility and industrial power plants for their Steam Turbine Generator System(s). The TFA is responsible for reviewing plant engineering documents and P&ID's, troubleshooting of plant systems and equipment, planning, organizing, integrating and direction of resources such as labor, tools and materials as required to complete the work scope according to contractual requirements. The primary responsibility of the TFA is to safely manage the maintenance and repair of the various equipment used in power generation applications. You may be assigned other duties to help proactively drive our Steam Power vision and align with our organization's core values. This position is available remotely within the U.S. and expected to travel 80% annually. Travel will primarily be within the U.S. and Canada but may include international travel. Continuous employment is dependent on successful completion of formal training provided by General Electric. Candidates may receive offers of employment at varying levels of seniority based on the candidate's qualifications and relatable experience. Job Description Roles and Responsibilities - Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation - Lead outage crew including but not limited to crafts, union technicians, and onsite services teams - Respond to requests for emergency repairs and services to troublesome equipment - Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites - Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis - Signs off on all changes implemented. - Drive customer satisfaction through commitment to quality. - Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE Vernova safety standards - Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage - Prepare timely and accurate technical reports for customer records and a reference for future outages - Ensure all parts needed for the job are shipped to the site - Perform walk-downs during installation to ensure that the customer's contractors are working properly. - Perform aftermarket upgrades that need to be performed at the site level. - Perform other duties as assigned Basic Qualifications: - Bachelor's Degree in Mechanical Engineering or related discipline from an accredited College or University with 3+ years of relevant experience in Power Plant Maintenance, Turbine Maintenance, or Power Plant Equipment Installation or Commissioning; or, High School Diploma with 7+ years of relevant experience. - Ability to travel 80% annually to and from projects and various field assignments as required. - Ability to obtain and maintain a valid passport. - Successful completion of required training programs is a minimum requirement. Desired Qualifications - Demonstrated knowledge and experience to actively support an outage and be aware of where to seek answers to questions as they arise. - Ability and commitment to excellent customer service both with external and internal stakeholders - Demonstrated experienced with successful installations and outages. - Experience and training on GE, Alstom, Siemens or other OEM equipment is preferred - Extensive Field Engineering Services experience is required - Pipe fitting and tubing experience. - Fluent in English language. - Very Good project management skills - Very Good oral and written communication skills - Very Good interpersonal and leadership skills - Very Good business acumen and ability to sell GE Vernova products to the customer - Ability to travel to support customers inside and outside the U.S.A Employment is contingent upon acceptable results of your pre-employment background and drug screening (to be taken within 48 hours of your receipt of the test paperwork). You may receive specialized classroom and laboratory training to prepare you for your assignment. You will be expected to complete periodic training to meet competency requirements for the position. All training courses attended must be successfully completed as a minimum requirement for employment. Please Note: If being hired to United States location- GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. If hired in the U.S. - The salary for this position is $70,000-105,000 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. - The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

United States
$70K - $105K / year