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Customer Intelligence Manager
Location
France
Posted
21 hours ago
Salary
€60K - €70K / year
Seniority
Senior
Job Description
Customer Intelligence Manager
AssessFirst 🦄
• Detect risks and opportunities before anyone else • Build churn, engagement and expansion scoring models • Identify early warning signals that precede churn or upsell • Implement customer prioritization dashboards for CS and business teams • Provide actionable recommendations, not just observations • Centralize customer knowledge from all sources: Mixpanel, CRM, etc. • Structure a unified, reliable view of customer behavior that is accessible to everyone • Define and maintain the key metrics that reflect the reality of the customer lifecycle • Build robust customer-understanding data pipelines • Design and deploy automation scenarios triggered by actual behavioral signals • Create personalized, contextual communications based on engagement level • Orchestrate multi-step workflows covering onboarding, reactivation, and expansion • Continuously measure and optimize the impact of each action • Present high-impact insights to the Executive Committee and senior leadership • Translate behavioral signals into product, marketing and business recommendations • Become the internal reference for all matters related to customer understanding • Promote a data-driven decision-making culture across the organization.
Job Requirements
- Analytical mindset: you can extract, analyze and turn data into concrete recommendations.
- Automation-first approach: you design workflows and integrations that simplify and speed up work.
- Comfortable with AI: you use AI tools daily to code, analyze and gain efficiency.
- Action-oriented builder: you prefer to create useful solutions rather than produce analyses that remain theoretical.
- Autonomous and proactive: you take initiative, prioritize your projects and can persuade the right stakeholders.
Benefits
- Autonomy & flexibility: organize your work freely according to priorities and current projects.
- Fully remote: work from anywhere in Europe! 🌍
- Meal vouchers: Swile card worth €10 per working day.
- Health insurance: coverage provided by Alan.
- Savings & profit-sharing: employee savings and profit-sharing plan.
- Well-being: contributions toward your sports activities, gift vouchers and an employee benefits platform.
- Coworking: access to shared workspaces up to 6 times per month with Worklib.
- Team life: a strong company culture and four retreats per year to get together.
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