Role Description We are seeking a Vocational Case Manager (VCM) to cover the Boston and Springfield areas, including Cambridge, Rockport, Concord as well as other areas in Massachusetts. This individual will assist individuals with the job/career related effects of physical, psychological, or cognitive disabilities which may have resulted from work related accidents or injuries. This position is 100% remote and requires some travel in the area. - Schedule appointments and meet with client (injured worker), family, insurance adjuster, medical providers, employer, attorney, vendors, and potential future employers as needed and determined. - Assist and coordinate with return to work planning which may include completing job descriptions or job analysis, assessing job modifications, and identifying suitable gainful employment opportunities. - Coordinate with treatment providers to identify physical capabilities and return to work readiness. - May monitor return to work progress to ensure successful return to work outcome. - Complete Vocational Assessments by gathering and analyzing medical, social, economic, education, employment history, work capabilities, transferable skills, and labor market information. - Develop knowledge of current job market to identify alternative placements. - Complete vocational testing, score testing and interpret results. - Develop Rehabilitation Plan/Case Management Plan specific to client for success in overcoming barriers and re-entry to the workforce. - Complete Labor market surveys. - Provide job-seeking skill training and coaching including resume development and interview training. - Provide job development and job placement services. - May provide loss of earning | wage loss opinions. - May provide expert testimony. - May identify and place client in transitional work opportunities. - Provide ongoing support and counseling to the client. - Maintain required timely communication and updates to all required parties involved with the client providing progress, status, barriers, and action plans. - Complete forms according to jurisdictional and/or industry requirements and follows. - Required to prepare organized reports within a specified timeframe, per account guidelines documenting activities, efforts, and progress. - Document all case activity in files. - Complete ongoing educational requirements as required by certifying bodies. - Attend staff meetings and or team calls. Qualifications - Bachelor’s degree (B.S., B.A.) required in Rehabilitation Counseling or related field with course work in rehabilitation philosophy, rehabilitation history, rehabilitation ethics, medical aspects of disability, psychological aspects of disability, job placement, occupational information, counseling theory, personal and vocation adjustment, work evaluation (minimum of 24 credit hours). - Master’s degree in Rehabilitation Counseling or advanced preferred or as required by state law. - CRC, CCM, or CDMS certification required. - Valid driver’s license and good driving history. - Experience in providing Vocational Rehabilitation Services. - Knowledge of Managed Care or Workers’ Compensation preferred. - Knowledgeable of state and local regulations. - Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment. - Knowledge of principles, methods, and procedures for diagnosis, treatment and rehabilitation of physical and mental injury or illness, and for career counseling and guidance. - Ability to interface professionally with claims staff, clients, employers, attorneys, physicians and their representatives, and advisors and coworkers. - Excellent communication skills, both verbal and written. - Problem solving skills. - Completion of transferable skills analysis and application to current labor market. - Vocational testing instruments, process and analysis. - Labor Market resources. - Occupational Information resources (i.e. O*Net, GOE, etc.). - Ability to meet designated deadlines. - Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel, and Word. - Strong interpersonal, time management and organizational skills. - Ability to work both independently and within a team environment. Benefits - Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives - competitive salaries, 5% premium bonus paid over productivity requirements, premium pay for catastrophic files, cell phone and internet reimbursement, mileage reimbursement (federal rate), 401(k) matching contributions, employer-paid life and disability insurance, flexible spending, and employer-matched HSA contributions. - Vacation - paid time off, paid holidays, and a personal holiday. - Volunteer Time - one paid day per calendar year for community engagement. - Learning and development - support for continual learning and growth, including an 8-12 week new hire onboarding program.

• Compliance Lead Regional Contract Managers in the East as part of a larger National SLED Team. • This is a working-level manager position that will be leading a portfolio of contracts as well as leading other Contract Managers who manage their own regional portfolio of contracts. • Provide leadership, subject matter expertise, and oversight to Sales Account Teams, Sales Operations, and Sales Leadership. • Provide daily contract management support using a variety of contract management and tracking systems and tools including Microsoft Teams, OneDrive, and Cisco Webex. • Conduct comprehensive reviews of SLED contracts and solicitations (RFP, RFQ, RFB) and terms and conditions to identify, mitigate, and eliminate unusual risks, non-standard terms, liabilities, and remedies in accordance with Presidio Legal and corporate policies. • Develop, recommend, and execute contract and subcontracting strategies. • Identify, negotiate, execute, and administer complex and/or non-standard government contracts, including administration of subcontractor flow downs, change orders, inspection, acceptance, payment, warranty, contract reporting, fee payment (if applicable), statutory requirements, contract close-out and records retention. • Leverage cross-functional relationships with internal stakeholders including Legal, Human Resources, IT Security, Proposal Team, Capture Team, Finance Team, Business Development Teams, and Business Unit Leadership to meet business goals. • Advise on any relevant and applicable Federal, State and Local contract and bidding regulations, policies, and procedures in assigned region. • Maintain contract record in accordance with all required regulations and support all Government mandated contractual reporting requirements. • Train Sales Account Teams and internal stakeholders on use of SLED contracts. • Manage, mitigate, and/or escalate disputes through dispute resolution processes. • Support the resolution of payment-related problems. • Complete company Representations & Certifications for solicitations (RFP, RFQ, RFB). • Perform internal audits to promote consistency and compliance across the contract portfolio. • As a leader be the point of escalation and backup to the East Contract Managers reporting to you. • Enable growth and utilization on cooperative agreements, subcontracts, and contracts within assigned region. • Responsible for monitoring and maintaining relevant original hardware manufacturer (OEM) brands on cooperative contracts, where applicable. • Responsible for identifying and initiating requests for equitable price adjustment on cooperative contracts, where applicable. • Responsible for identifying contractual gaps in products or services delivery for a particularly region or business unit. • Responsible for contract data and its accuracy and assist in report preparation, as needed. • Participate in continuous process improvements by identifying, developing. and implementing new contracts policies and processes. • Present contracts compliance and enablement information virtually and in-person to a variety of audiences. • Meet directly with, collaborate with, and lead discussions with sales management and leadership as it relates to strategic contracting opportunities and the most effective and efficient ways to utilize existing contracts. • Perform other job-related duties as assigned.

Role Description This is a fully remote position, with some occasional travel within the United States required. This position is a client facing position on the client success team focused on our managed tier of clients. The senior client success manager will: - Serve as the primary client contact for assigned set of Ascend's managed tier of clients. - Provide coordination between the client and our operations team and own the overall client success. Responsibilities - Client Success Management - Deliver Reactive Client Support: Act as the primary client liaison on behalf of Ascend, to include: - Lead communication on escalated issue resolution included as part of the Major Incident Process. - Provide coordination and communication on service delivery quality gaps and align with contractual commitment. - Identify and communicate systemic issues to the operations team for remediation and resolution. - Lead communication on billing or contract questions. - Support a successful project delivery experience. - Deliver Proactive Client Support: Provide managed level client success services for assigned clients, to include: - Develop consistent long-term partnerships with customers to ensure mutual success and value realization. - Connect and communicate with key executives at each client with the purpose of representing the Ascend value story to ensure the client relationship remains healthy. - Maintain structured account plans that detail short- and long-term IT plans. - Optimize the client's technology spend (CAPEX and OPEX) by participating in the annual budget cycle with the client. - Engage assigned accounts on a consistent basis for status updates, operational review, growth discussion, and relationship building. - Monitor client agreements for overall account profitability. - Stay up to date with the latest technological trends. - Maintain contract expertise and manage client expectations of what is and is not included in the agreements. - Execute on Retention Processes: Assure process execution with a goal of retaining assigned clients and MRR, to include: - Work with clients to renew contracts ahead of termination dates. - Schedule and facilitate XBRs with each client. - Delivery monthly reporting of delivery outcomes. - Execute on additional processes as required, including NPS, true-ups, and special projects. - Client Cross Sell / Upsell - Recommend Services: Understand short and long-term customer goals and objectives and recommend technical solutions and/or Ascend services. - Translate Client Needs: Understand business needs and requirements of existing clients and help turn goals into projects and proposals. - Collaboration - Resolve Issues: Coordinate with other departments to resolve issues either directly or indirectly relating to the client. - Manage Expectations: Coordinate with internal leaders to manage C-Level expectations. - Deliver Excellence: Collaborate with delivery and operations teams to ensure clients receive delivery excellence. - Provide Analysis: Participate in internal Business Reviews with the Ascend executive team. - Partner with Peers: Collaborate with peers and colleagues to enhance tools, systems, and processes that drive client success. - Meet KPI Targets - Achieve Individual KPIs: Track to individual KPI targets and report results to Director of Client Success. - Follow Client Success Methodologies: Assure understanding and adherence to Ascend methodologies. - Other Responsibilities as assigned by management. Qualifications - Bachelor of Science in Computer Science, MIS, Business, or similar degree. - 4+ total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry. - Strong analytical, problem solving, and quality experience. - Excellent organizational, verbal, and written communication skills. - Effective communication skills to work with clients and present to C-level executives. - Thoroughly and accurately understand issues and analyze the problem in a systemic fashion. - Situational awareness to know when to escalate or push harder for either the client or Ascend. - Technical aptitude to facilitate a project and/or support the conversation on a technical topic. - A professional of high integrity and follow through. - Strong time management skills, self-directed. - Able to work efficiently in ServiceNow, Salesforce, and Microsoft suite solutions. Preferred Skills, Education, and Experience - Experience estimating project work and cost. - Base understanding of infrastructure and application development technologies. - Strong negotiation skills to assist with vendor management situations. - Relevant certifications such as CCIO, CISM, ITIL 4 MP, CITP, CEGEIT, Lean Six Sigma, PMP, CDP. Benefits - Health, dental, and vision insurance. - Retirement savings options. - Flexible time off (FTO). - Professional development opportunities. Core Values - Committed to Client Success: Our actions and our words always align with the best interest of the client. - One Team: We work collaboratively to overcome challenges with humility and respect. - Integrity: We are unquestionably committed to doing the right thing even when it is hard. - Accountability: We hold ourselves and each other accountable for keeping our commitments. - Transparency: We create open lines of communication with each other and our clients. Salary Starting Salary: $90,000/year. The salary for this position is commensurate with experience, skills, and qualifications.

• Plan, implement, and own Google Shopping & Search and Bing campaigns end-to-end. From strategy and structure to day-to-day optimisation. • Strategically develop and scale the paid search advertising channel, shaping its long-term direction. • Take full responsibility for significant advertising budgets, spending them as if they were your own. • Optimise the search & shopping campaign portfolio end-to-end: structure, bidding, audiences, feeds, and copy. • Analyse performance data, surface insights, and translate them into concrete optimisation actions. • Own the annual budget plan and KPI framework; present results and strategy to senior stakeholders. • Lead A/B and multivariate testing initiatives and turn learnings into lasting improvements. • Collaborate closely with Analytics, Data, Pricing, and Country Management teams to ensure campaign relevance and measurement accuracy. • AI & Automation: We actively encourage using AI tools, scripts, and automation to multiply your impact. If you've built smart workflows or experimented with LLMs in a marketing context - bring those ideas.