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Market-leading solutions that empower governments to build thriving communities, grow businesses and protect citizens.
Senior Manager, Cloud Engineering – Operations
Location
United States
Posted
106 days ago
Salary
$180K - $200K / year
Seniority
Senior
Job Description
Senior Manager, Cloud Engineering – Operations
Accela
• Hire, develop, and retain a high-performing team of SREs and CREs • Establish clear performance expectations, career paths, and technical standards • Foster a culture of ownership, accountability, and continuous improvement • Serve as a mentor to senior engineers and emerging leaders • Own reliability outcomes across availability, performance, security, and compliance • Serve as executive escalation point for high-severity production incidents • Lead incident response strategy, root cause analysis (RCA), and corrective action planning • Mature Incident, Problem, and Change Management processes • Drive automation initiatives in partnership with DevOps, Security, and Database Engineering • Oversee infrastructure scalability and resiliency across Microsoft Azure • Champion Infrastructure as Code (Terraform) and configuration management (Ansible) standards • Improve observability through robust dashboards, metrics, logging, and monitoring practices • Partner with Product and Engineering to integrate reliability early in the PDLC • Engage executive leadership with operational metrics, risk posture, and strategic roadmaps • Manage vendor and partner relationships supporting SaaS production environments • Align reliability strategy with business growth and public sector compliance requirements
Job Requirements
- 10–12+ years of experience in software engineering and/or production systems engineering within a SaaS environment
- 3–5+ years of people leadership experience managing technical teams
- Proven track record of building, scaling, and retaining high-performing engineering teams
- Strong executive communication skills with experience presenting operational metrics and strategy
- Deep expertise in distributed systems, system design, and troubleshooting complex production environments
- Experience operating in Microsoft Azure environments
- Experience in Linux environments and software version control systems
- Strong scripting capability (Bash, Python, Ruby, or Go)
- Mastery of production monitoring, logging, and observability tools
- Demonstrated ability to lead full-stack incident response and root cause analysis
Benefits
- flexible time off
- comprehensive medical, dental, and vision plans
- family planning benefits
- 401(k) retirement savings plan with company match
- health savings account with company contributions
- flexible spending account
- life, accident, and disability coverage
- business travel insurance
- employee assistance programs
- other well-being benefits
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