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Dropbox is the one place to keep life organized and keep work moving.
Cloud Platform Engineer
Location
Mexico
Posted
106 days ago
Salary
0
Seniority
Senior
Job Description
Cloud Platform Engineer
Dropbox
• Own and evolve Jira Cloud, Confluence Cloud, and Loom Enterprise as secure, scalable collaboration platforms. • Define and roll out governance standards for workflows, permissions, templates, and information architecture that scale across teams. • Reduce configuration sprawl and platform technical debt to improve maintainability, reporting consistency, and user experience. • Design and implement automation and integrations using Jira Automation, APIs, and scripting to replace manual processes with durable solutions. • Partner with Engineering and TPM teams to align workflows with SDLC best practices and enable consistent execution across orgs. • Improve visibility and confidence in reporting by standardizing configuration patterns and driving adoption of best practices. • Enable async first collaboration by strengthening Loom adoption and defining clear patterns for using video updates effectively. • Maintain platform reliability, security, and operational excellence, including incident response and durable follow through on root causes. • Create and maintain clear documentation, runbooks, and scalable operational practices.
Job Requirements
- 5+ years of experience administering Atlassian Cloud, including Jira Cloud and Confluence Cloud.
- Deep expertise in Jira Cloud configuration, including workflows, schemes, permissions, and automation.
- Strong experience with Confluence space governance, content structure, and information architecture.
- Hands on experience building automations and integrations using REST APIs and scripting (Groovy, Python, or similar).
- Experience supporting or administering large scale environments (2,000+ users preferred).
- Strong understanding of SaaS governance, security, and compliance best practices.
- Ability to work effectively with stakeholders across functions, with clear written and verbal communication.
- Comfortable operating independently in a distributed, Virtual First environment.
Benefits
- On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.
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