• Taking inbound leads, online, or by phone, converting them to closed mortgage applications, with the support of the Documents Fulfillment Team. • Ensure a smooth mortgage application process for clients, provide insight and thought to continuously improve the customer experience, handling customer complaints, should they arise.

• Assist the Right of Way Department in determining the need for and acquiring valid right of way documentation • Communicate and negotiate with property owners regarding new installations, job modifications and/or design changes • Travel within eastern and central PA to meet with all landowners • Meet engineering and construction schedules by obtaining the necessary right of way • Identify project required properties and negotiate agreements for permanent installations and temporary lay down areas • Determine property ownership through investigation of courthouse records, tax maps, and field inspections • Serve as liaison between property owners and utility clients during outreach and negotiation • Review all right of way agreements prior to client approval and court filing • Ensure that job status is updated in all work management systems • Prepare clear and concise documentation of the right of way process

• Responsible for scheduling patient appointments and taking patient messages • Giving general information regarding their visit instructions and expectations • Maintain calm, pleasant professional attitude • Delivers excellent customer service using exceptional telephone etiquette

• erster Ansprechpartner für alle Fragen rund um den Energievertrag: Abschläge, Zählerstände, Datenpflege, Rechnungen, Verträge usw. • telefonisch und schriftlich Auskunft zu allen Fragen unserer Privatkunden geben • Kunden rund um Tarife und Verträge beraten