• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner. • Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. • Prioritize and schedule problems. • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Perform post-resolution follow-ups to help requests.

• Install caulk into joints using a bulk caulk gun, pulling product out of buckets, using “sausage” tubes, or standard tubes. • Inspect joints to make sure they are sound, and that all joint filler material has been removed, and size is acceptable. • Joints requiring it will be packed with backer rod to ensure proper joint depth, eliminate three side adhesion, and provide a sound backing to tool against. • Must be able to operate and work on a forklift, boom lift and/or scissor lift. • If required, joint primer is applied using a spatula type knife of proper size, smoothing sealant to match masonry mortar joints. • When using self-leveling products, use compatible material to “dam” ends, penetrations, and holes, so that the material remains in the joint. • Mix material when required utilizing a drill and mixing paddle. Mix according to manufacturer’s directions. • Access to joints may require use of boom lifts, scissor lifts, swing stage, scaffolds, ladders, boswain’s chair (sky genie), or bucket trucks to reach heights inside and outside of buildings under construction. • Clean tools using toluene or xylene type products. Specific care and precautions are to be taken when working with these solvent type materials.

• Installeren en plaatsen van APM’s op verschillende locaties in de regio. • Controleren of de locatie geschikt en veilig is voor installatie. • Uitvoeren van technische aansluitingen en controles. • Testen of de APM goed functioneert na installatie. • Signaleren en oplossen van praktische technische problemen. • Afstemmen met collega’s, locatiebeheerders en externe partijen. • Zorgdragen voor een nette oplevering van de installatie. • Registreren van werkzaamheden en bijzonderheden.

• Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products • Site Preventative Care & troubleshooting: Titration of product as needed • Volumemetrics for product as needed • Minor chemical equipment/application repairs • Responsible for site chemical conversions & installations, and keeping the customers informed of progress • Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility • Maintain Wash Key Reporting - Service Report • Conduct NCS Site Surveys using the template • Support & execute on corporate accounts (CTC) per the protocols • Provide on-site revenue program training • Conduct Technical & Chemistry basic training with appropriate location personnel • Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site. • Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management