• Responsible for the overall coordination of all IT-related projects or programs within a particular department or associated initiatives within the Office of Enterprise Information Technology Security • Provides a high-level program view that highlights the health of each initiative • Manages the end-to-end lifecycle of multiple projects • Works with sponsors, project managers, and other teams throughout the organization • Acts as a subject matter expert and liaison between technical resources and faculty as new initiatives are being planned, developed and launched • Follows the EPMO framework and required documentation for all projects • May participate in writing and reviewing SOWs, RFPs, and other such contracts with external vendors • Prepares weekly status reports and other documents or presentations as necessary for Executive or Leadership review

Role Description The Senior Manager, IT Governance, Risk & Asset Management is responsible for ensuring disciplined oversight of technology spend, software assets, and enterprise IT risk. This role governs financial efficiency, license compliance, disaster recovery and business continuity readiness, and technology risk management across the IT portfolio. Acting as a strategic partner to IT, Finance, Procurement, Legal, and Information Security, this role ensures technology investments are optimized, risks are understood and managed, and the organization maintains operational resilience. Qualifications - Bachelor’s degree in Information Technology, Business, Finance, or related field, or equivalent experience - 7+ years of experience in IT governance, software asset management, IT finance, risk management, or vendor management - Strong understanding of software licensing models, SaaS platforms, and vendor contracts - Experience working cross functionally with IT, Finance, Procurement, Legal, and Security teams - Experience with SaaS management platforms such as Zylo - Familiarity with IT risk, disaster recovery, and business continuity governance frameworks - Knowledge of ITIL, NIST, ISO 22301, or similar governance level standards Requirements - Govern enterprise software and professional services spend, ensuring alignment between budget, usage, and business value - Track and report on technology spend trends, forecasts, and optimization opportunities - Partner with Finance on budgeting, forecasting, and financial transparency for IT investments - Maintain accurate records of software license entitlements, renewals, and contractual obligations - Ensure compliance with vendor licensing terms and audit readiness - Identify underutilized, unused, or redundant software and drive optimization actions - Support renewal and negotiation strategies through usage and entitlement analysis - Serve as the enterprise owner of the Zylo platform for SaaS and software asset management - Ensure accurate ingestion and governance of contract, spend, and usage data - Develop executive ready reporting on spend vs. usage, optimization opportunities, and risk exposure - Own governance and oversight of IT disaster recovery and business continuity readiness - Ensure business critical systems and services have documented and tested recovery plans - Maintain alignment between application criticality, recovery objectives, and funding decisions - Track DR/BC testing outcomes, gaps, and remediation plans in partnership with Infrastructure and Application teams - Ensure vendor and SaaS platforms meet business continuity and resiliency expectations - Maintain audit ready documentation aligned to enterprise DR and BC standards - Establish and maintain an enterprise view of IT risk across applications, vendors, and services - Partner with Information Security, Infrastructure, and Legal to assess and monitor technology and vendor risk - Ensure risk considerations are embedded in software acquisition, renewal, and retirement decisions - Track and report on key IT risk indicators, including resilience, vendor dependency, and license exposure - Support internal audits, risk reviews, and compliance assessments related to technology risk - Govern the full lifecycle of software and professional services, from intake and approval through renewal or decommissioning - Ensure vendor risk, financial impact, license compliance, and recovery capabilities are evaluated holistically - Drive standardization and controls to prevent unmanaged risk and spend Benefits - Remote/Hybrid work environment - Compliance with all occupational safety and health standards, rules, and regulations - Flexibility to sit or stand for long periods of time and walk short distances - Regular communication requirements - Adjustments for vision for both close and distance views - Ability to stoop, kneel, bend, crouch, and lift up to 25 pounds Travel Requirements - Minimum to no travel expected for the position

Role Description We are seeking a proactive, systems-thinking Global Helpdesk Manager to oversee our end-to-end IT lifecycle, support infrastructure. You will manage teams that support everything from the physical hardware to the automated SaaS workflows that support our global team. The ideal candidate balances rigorous security compliance with a 'boots-on-the-ground' approach to user support, ensuring our global team has the tools to succeed 24/7. As the face of IT at IonQ, you will deliver exceptional, customer-centric support to all internal teams. Responsibilities - IT Operations & Asset Governance - Lead the team responsible for implementing robust inventory systems; oversee regular audit cycles and user-to-asset mapping to maintain 100% fleet accountability. - Manage key partnerships with Apple and Dell to forecast cost projections and synchronize global hardware supply levels with HR hiring pipelines. - Direct warehouse operations and surplus storage strategies, ensuring secure hardware reclamation, data sanitization (wiping), and strict adherence to legal hold protocols. - Endpoint Security & Provisioning Leadership - Ensure all global endpoints meet stringent InfoSec and compliance benchmarks by managing the team that supports the full security stack, including MDM and Antivirus. - Oversee the end-to-end imaging, tagging, and deployment process, ensuring secure and timely hardware delivery to stakeholders worldwide. - Drive comprehensive compliance audits to guarantee the global fleet remains patched, secure, and aligned with internal security policies. - SaaS Operations & Workflow Automation Leadership - Oversee the team managing 24/7 global HR lifecycles; serve as the final point of escalation for high-sensitivity involuntary terminations and secure data archiving. - Lead the design and implementation of branded intake systems and backend automation workflows for automated GSuite provisioning and deep SaaS integrations. - Maintain a robust Role-Based Access Control (RBAC) matrix; establish rigorous audit frameworks for Microsoft and third-party vendor ecosystems to ensure compliance. - Helpdesk Desk Strategy & Executive Support - Direct a support team and lead the transition of the desk to 24x7, 5-day-a-week support; optimize Jira instance to improve response times and user satisfaction. - Act as the premier escalation point for executive-level troubleshooting and high-stakes collaboration event support. - Serve as the primary IT liaison for HR leadership. - Manage and take part in an on-call rotation. - Ensure internal and customer IT documentation and ticket quality meet IonQ standards. - Ensure continuous improvement on ticket numbers and quality. - Provide mentorship to team members globally. Qualifications - 6+ years in IT Operations or Helpdesk Management, specifically within a mixed MacOS/Windows/Linux environment. - Deep expertise in Jira, MDM solutions, Apple Business Manager, and GSuite/Microsoft Administration. - Proven ability to build workflows that connect HRIS systems to IT provisioning tools. - Ability to translate complex security requirements into user-friendly policies. - Ability to manage a team covering a wide support window (3 am – 5 pm PST) and oversee 24/7 lifecycle emergencies. Preferred Qualifications - Certifications in IT Asset Management (ITAM), Certified Software Asset Manager (CSAM), or similar. Requirements - The approximate base salary range for this position is $126,887 - $166,127. - The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. - Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. - Posted base salary figures are subject to change as new market data becomes available. - Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. - Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Company Description At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

• Deliver exceptional customer service and technical support to end users via phone, email, and remote support sessions. • Serve as the primary escalation point for Level 1 Help Desk Engineers on complex technical issues. • Manage support tickets from inception to resolution, ensuring timely communication, proper documentation, and adherence to SLAs. • Perform advanced troubleshooting of Windows and Mac operating systems, Microsoft 365, networking, servers, and cloud services. • Conduct root cause analysis and implement long-term solutions to recurring issues. • Manage high-priority incidents and communicate effectively with clients throughout the resolution process. • Administer and troubleshoot Microsoft 365, Exchange Online, SharePoint, Teams, and Microsoft Entra ID (Azure AD). • Support virtualization environments using VMware vSphere, ESXi, and Microsoft Hyper-V. • Monitor and remediate issues related to backups, endpoint security, patch management, and business continuity solutions. • Participate in infrastructure projects and client implementations.