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Vice President, Client Success – Legal & Insurance
Location
United States
Posted
112 days ago
Salary
$179K - $224K / year
Seniority
Lead
Job Description
Vice President, Client Success – Legal & Insurance
Datavant
• Define and implement the overall customer success vision and strategy to ensure alignment with company goals and revenue targets. • Primary executive level relationship holder and executive escalation point for insurance carrier and attorney clients. • Lead, manage, and scale a high-performing Customer Success team, fostering a customer-centric culture and coaching team members to deliver exceptional results. • Develop and execute proactive strategies to reduce churn, increase customer satisfaction, and identify upsell and cross-sell opportunities. • Establish and monitor customer health metrics (e.g., NPS, CSAT) to identify at-risk customers and implement strategies to mitigate churn while maximizing renewals. • Work closely with sales, product, and marketing teams to align customer success strategies with overall business objectives.
Job Requirements
- 15+ years in client success, account management, or related leadership roles, preferably in support of insurance carriers or attorneys
- Bachelor’s Degree in Business Administration or related (MBA is a plus)
- Proven track record of driving client retention, growth, and satisfaction at scale
- Strong Analytical mindset, with experience using CRMs and/or client success platforms
- Proven ability to work across organizations to ensure client goals are met.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
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