• Support service strategy and innovation initiatives within our Operations and Supply Chain organization • Identify unmet customer and partner needs, evaluate new service opportunities, and shape concepts that improve customer experience while reducing service costs • Lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans • Partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations

Role Description We are looking for a highly motivated Financial Analyst to join the team. - Educate Customers regarding their accounts, interest fees, credit reporting, collection activity, and payment options. - Contact residential and commercial customers with accounts 60+ past due calls and letters. - Resolve collections issues, adjustments, account holds, processing payments. - Collaborate with Credit Team & CSC locations as needed. - Responsible for payment plans; working with escalated challenging accounts; provide recommendations for write-offs. - Weekly AR reporting and monitoring. - Recommend accounts for termination. - Work with 3rd party collections as needed. - Adherence to Fair Debt Collections Standards and the Superior Plus Vision. Qualifications - High School Diploma or GED. - 2-3 years of collections experience; related job experience. - Adherence to state and federal regulations with debt collections. - Skilled with Microsoft Word and Excel. - Excellent customer service. - Ability to work in a fast-paced environment. - Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening. Requirements The hourly rate for this position is $19.00 - $22.00 per hour. This role will be eligible for overtime pay once scheduled work week hours are met. Please note the compensation information shown above is a general guideline only. Pay rate is based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations. Benefits - Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. - We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. - We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. - Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. - You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. - A continuous focus on professional development with many opportunities for training & career growth. - We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

• Monitor daily cash balances and forecasted cash flows to ensure adequate liquidity for operational needs. • Manage daily cash activity, including cash posting, general ledger coding, and journal entry preparation in Microsoft Dynamics 365 (D365). • Execute banking transactions such as wire transfers, ACH payments, account transfers, and deposits; process and resolve positive pay exceptions. • Perform daily and monthly bank reconciliations; investigate and resolve reconciling items and discrepancies including unapplied cash. • Optimize liquidity by analyzing cash positions and recommending funding strategies to support operational needs. • Maintain strong internal controls and ensure compliance with policies and audit requirements; support audit requests. • Prepare and distribute daily cash reports and support Finance in aligning actuals to the 13-week cash forecast. • Analyze cash flow variances and provide insights to FP&A to support decision-making. • Administer corporate credit card and travel & entertainment (T&E) expense processes, including expense report review and charge reconciliation.

• Help create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes • Share your expertise as you support the Business Process Services team in claims processing that adheres to policy guidelines • Meet production and quality requirements established by clients for timely claims processing • Use policy guidelines and criteria established by leadership to evaluate why a claim errored and make an adjudication decision