Role Description This is a 3 month contract to start ASAP with scope to extend. TheyDo created Journey Management and is now evolving into the Experience Context Platform, the operating layer that connects customer insight, AI agents, and business execution for the enterprise. This role exists to lay the groundwork for the community of practitioners who believe the same thing, and to start making sure the world knows TheyDo is where that conversation lives. - Work across two connected areas: - The social presence that builds TheyDo's reputation in the market. - The early shape of a community program that engages champions at our best customers. - Collaborate closely with Marketing, Sales, CS, and leadership, reporting to the VP of Marketing. - By the end of this contract, have a clear, evidence-backed answer to: what does TheyDo's social strategy look like, and what's the right format for a champion community. What You'll Own - Social Strategy & Thought Leadership: - Own TheyDo's social strategy end-to-end: channel selection, voice, content cadence, and mapping to pipeline. - Experiment with formats: short-form video, carousels, written posts, repurposed content. - Collaborate with internal experts and external thought leaders to co-create content. - Ensure social amplifies the work happening across the team. - Thought Leader & Influencer Relationships: - Map the Journey Management and CX landscape. - Create authentic engagement opportunities with thought leaders. - Champion Community Program: - Design and run TheyDo's community program for Tier 1 customer champions. - Own the strategy, calendar, relationships, and feedback loops back to Product, CS, and Sales. - Newsletter: - Write and manage a newsletter that earns opens. - Surface stories from customers, product, and the community. Qualifications - Owned social strategy at a B2B SaaS company, ideally targeting enterprise customers. - Built community programs before, ideally in an enterprise SaaS context. - Strong writing skills across various formats. - Think in strategy and execute in detail. - Curious about Journey Management, CX, and enterprise AI. - Use AI as a genuine part of your workflow. - 5+ years in social media, community, or customer marketing in a B2B environment. Requirements - Ability to own the strategy behind social media execution. - Focus on community program compounding value. - Collaborate with the whole GTM team. - Write the playbook as you go. Benefits - Competitive compensation and pre-IPO equity. - Fully remote working with flexible hours. - Health Insurance benefit. - Flexible holiday days (minimum of 25 days of paid holiday per year). - Learning and Development budget. - Wellbeing budget. - Paid parental leave. - Home office or co-working support. - Company events. - Latest tech & tools. - Continuous growth of our benefits package. Company Description TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. - Core values drive every decision we make. - We ‘Journey together’ along a path of collaboration and synchronization. - We ‘Own it’, never shying away from taking action or making decisions. - Our ‘Cloaks off’ mentality ensures transparency and integrity. - We ‘Simply to accelerate', cutting through complexity to focus on what truly matters. - ‘Customer Fueled’ innovation is at the heart of our work.

• Create graphics and visual assets for social media following clients' visual identity; • Assist in the creation and development of graphic materials and digital campaigns; • Edit short videos for social media using CapCut and Canva; • Publish and schedule content on digital platforms; • Support the team in organizing tasks and meeting deadlines; • Contribute creative ideas for content and communication strategies.

• Manage the company's social media presence across Instagram, Facebook, TikTok, and other relevant platforms. • Create, schedule, and publish engaging social media content. • Develop content calendars and implement social media strategies aligned with business goals. • Write compelling captions and optimize posts to maximize engagement and reach. • Monitor comments, messages, and audience interactions as needed. • Track social media performance, analyze key metrics, and provide regular reports. • Stay up to date with social media trends, platform updates, and emerging best practices. • Recommend creative ideas and opportunities to improve content performance and audience growth. • Collaborate closely with the client to ensure a consistent brand voice across all platforms.

• You contribute creative ideas and suggestions to improve the content strategy, create posts based on the founders’ editorial direction, and take responsibility for maintaining, posting, and strategically expanding the company’s LinkedIn presence. • You will be trained in the professional recruiting system and participate across the entire process — from job postings and active sourcing on social media to pre-screening and conducting interviews. • You will actively help shape the development of employer branding initiatives on social media. • You support Sales in preparing for trade shows and processing lead lists — all without cold calling.