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TheyDo

Our core values are the driving force behind every decision we make. We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly matters and moving forward with clarity and speed. Moreover, ‘Customer Fueled’ innovation is at the heart of our work. TheyDo is an equal opportunities employer. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process.

Senior Community & Social Media Manager

Social Media ManagerSocial Media ManagerFull TimeRemoteLeadTeam 51-200

Location

Worldwide

Posted

8 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Community & Social Media Manager

TheyDo

Role Description This is a 3 month contract to start ASAP with scope to extend. TheyDo created Journey Management and is now evolving into the Experience Context Platform, the operating layer that connects customer insight, AI agents, and business execution for the enterprise. This role exists to lay the groundwork for the community of practitioners who believe the same thing, and to start making sure the world knows TheyDo is where that conversation lives. - Work across two connected areas: - The social presence that builds TheyDo's reputation in the market. - The early shape of a community program that engages champions at our best customers. - Collaborate closely with Marketing, Sales, CS, and leadership, reporting to the VP of Marketing. - By the end of this contract, have a clear, evidence-backed answer to: what does TheyDo's social strategy look like, and what's the right format for a champion community. What You'll Own - Social Strategy & Thought Leadership: - Own TheyDo's social strategy end-to-end: channel selection, voice, content cadence, and mapping to pipeline. - Experiment with formats: short-form video, carousels, written posts, repurposed content. - Collaborate with internal experts and external thought leaders to co-create content. - Ensure social amplifies the work happening across the team. - Thought Leader & Influencer Relationships: - Map the Journey Management and CX landscape. - Create authentic engagement opportunities with thought leaders. - Champion Community Program: - Design and run TheyDo's community program for Tier 1 customer champions. - Own the strategy, calendar, relationships, and feedback loops back to Product, CS, and Sales. - Newsletter: - Write and manage a newsletter that earns opens. - Surface stories from customers, product, and the community. Qualifications - Owned social strategy at a B2B SaaS company, ideally targeting enterprise customers. - Built community programs before, ideally in an enterprise SaaS context. - Strong writing skills across various formats. - Think in strategy and execute in detail. - Curious about Journey Management, CX, and enterprise AI. - Use AI as a genuine part of your workflow. - 5+ years in social media, community, or customer marketing in a B2B environment. Requirements - Ability to own the strategy behind social media execution. - Focus on community program compounding value. - Collaborate with the whole GTM team. - Write the playbook as you go. Benefits - Competitive compensation and pre-IPO equity. - Fully remote working with flexible hours. - Health Insurance benefit. - Flexible holiday days (minimum of 25 days of paid holiday per year). - Learning and Development budget. - Wellbeing budget. - Paid parental leave. - Home office or co-working support. - Company events. - Latest tech & tools. - Continuous growth of our benefits package. Company Description TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. - Core values drive every decision we make. - We ‘Journey together’ along a path of collaboration and synchronization. - We ‘Own it’, never shying away from taking action or making decisions. - Our ‘Cloaks off’ mentality ensures transparency and integrity. - We ‘Simply to accelerate', cutting through complexity to focus on what truly matters. - ‘Customer Fueled’ innovation is at the heart of our work.

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