Role Description We’re hiring a Sales Development Representative (SDR) - internally named, Patient Intake Coordinator, with experience in medical call centers, front desk patient scheduling, or insurance-based sales. You’ll serve as the first voice a patient hears, managing phone conversations with empathy and urgency while verifying insurance, overcoming objections, and securing appointments across our 60+ clinics. As a Patient Intake Coordinator, your mission is to: - Connect with prospective patients - Bring clarity to their symptoms and treatment options - Confidently guide them to book a vein evaluation and ultrasound You are the frontline driver of new patient growth, ensuring every interaction is patient-first, educational, and action-oriented. Qualifications - Deep understanding of healthcare workflows - Confidence navigating insurance barriers - Prior experience converting calls into booked visits - Experience in a medical practice, urgent care center, or dental front desk - Bilingual, English/Spanish speaking candidates only Requirements - Serve as the first point of contact for new patient leads - Proactively connect with patients via inbound and outbound phone calls, email, and text - Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics - Communicate insurance coverage and payment options clearly to minimize booking barriers - Verify insurance, initiate authorization requests, and manage CRM/EMR documentation - Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR) - Collaborate with internal teams to ensure a seamless handoff to clinical care - Continuously refine your approach based on feedback and performance data Benefits - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) Company Description Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.