Infrastructure for the benefit of all
IT Infrastructure & Operations Manager
Location
United States
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
IT Infrastructure & Operations Manager
Endeavour. Inspired Infrastructure.
• Manage the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services. • Lead and develop the IT Operations team, fostering a culture of accountability, customer service, collaboration, and continuous improvement. • Administer and maintain enterprise infrastructure, including networking, servers, storage, cloud services, endpoint management, identity platforms, and collaboration technologies. • Oversee the administration, lifecycle management, and operational support of core SaaS platforms and IT systems, ensuring they remain secure, reliable, and aligned with business needs. • Plan and execute infrastructure upgrades, technology refreshes, and operational improvement initiatives to maintain a modern and resilient IT environment. • Manage enterprise backup, disaster recovery, and business continuity capabilities to minimize operational risk and downtime. • Partner with the Information Security team to implement security best practices, vulnerability remediation, endpoint protection, and compliance requirements. • Oversee IT operations, ensuring incidents, service requests, and changes are managed effectively while meeting established service levels. • Develop and maintain infrastructure documentation, operational procedures, system inventories, and technical standards. • Build and maintain strong relationships with technology vendors, managed service providers, and implementation partners, coordinating on-site engagements and ensuring successful delivery of infrastructure and technology initiatives. • Serve as the primary IT owner for infrastructure-related vendor implementations, coordinating resources, validating deliverables, and ensuring smooth transition into ongoing operations. • Collaborate closely with Enterprise Applications, Business Relationship Management, Cybersecurity, and business stakeholders to support enterprise technology projects and organizational priorities. • Manage infrastructure-related budgets, technology licensing, maintenance agreements, and hardware lifecycle planning. • Monitor infrastructure health, operational metrics, and system performance, identifying opportunities to improve reliability, efficiency, and user experience. • Evaluate emerging technologies and recommend practical solutions that improve operational effectiveness, scalability, and service delivery. • Other duties as assigned.
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field required; equivalent combination of education and relevant experience will also be considered.
- Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, VMware, Azure, or AWS are preferred.
- 5+ years of experience in Operations, Cybersecurity Engineering, DevOps, or related roles.
- 3+ years of experience leading or supervising an IT operations, infrastructure, or service delivery team.
- Experience with IT service management (ITSM) processes, including Incident, Problem, Change, and Request Management; familiarity with ITIL principles is preferred.
- Experience with automation or scripting using Python, PowerShell, Bash, or similar languages, with familiarity securing or governing AI tools and platforms preferred.
Benefits
- A fast-paced, entrepreneurial culture focused on innovation.
- A flexible, autonomous work environment.
- A culture of respect, learning, and excellence.
- Experienced, highly talented experts as team peers.
- Growth and travel opportunities.
- A team of change-makers having a significant impact on people and the planet.
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