Paragone Solutions, Inc. logo
Paragone Solutions, Inc.

Paragone is an Economically Disadvantaged Woman Owned Small Business (EDWOSB).

Junior Azure Technician

TechnicianGeneralFull TimeRemoteJuniorTeam 11-50Since 2008H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 hours ago

Salary

0

Seniority

Junior

High School3 yrs expEnglishAzureCloudFirewallsTCP/IP

Job Description

Junior Azure Technician

Paragone Solutions, Inc.

• Provide first-line technical support for customers who experience computer hardware and software issues • Troubleshoot hardware and software problems • Build new computers and set up virtual machines • Configure Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure • Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements • Support physical network setup activities • Manage and maintain Office 365/Azure GCC High tenants • Handle patch management, system updates, and endpoint hardening within the GCC High environment • Provide remote and onsite technical support to end users • Monitor system performance and proactively identify and address potential issues • Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements

Job Requirements

  • Minimum of three (3) years of computer support experience
  • Hands on experience with Government Community Cloud High (GCC High)
  • High School Diploma or GED
  • CompTIA A+ certification is preferred
  • Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management
  • Skilled in computer system and network support, including standalone systems and peripheral devices
  • Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments
  • Strong background in software troubleshooting and issue resolution
  • Solid understanding of computer networking and IT support practices
  • Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS
  • Proven technical support skills with a focus on end-user satisfaction
  • Previous help desk or technical support experience preferred
  • Excellent ability to communicate complex technical concepts to non-technical users
  • Strong problem-solving, troubleshooting, and analytical skills
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively

Benefits

  • Competitive salaries
  • Relaxed, life-friendly work environment

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