Paragone Solutions, Inc.

• Serve as a primary point of contact for troubleshooting hardware, software, and network issues • Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance • Configure and manage Office 365 and Azure tenants, including user and group administration • Provide timely and professional remote and onsite support • Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security • Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users • Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication • Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture • Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity • Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure • Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices • Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity • Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts • Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

• Write security control implementation statements, specifically documenting Microsoft 365 implementation. • Perform security scans, review scan results, and provide application architecture consultation. • Protect the organization's information and information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording and destruction. • Manage security initiatives for cloud-based environments, with a strong emphasis on Microsoft Azure, O365, and Intune. • Conduct and maintain vulnerability scanning on networks; systems and applications. • Produce actionable; risk-based reports on security assessment results. • Assist with vulnerability remediation when necessary. • Continuously improve risk models; metrics; reports; processes; and activities. • Provide information security solutions compliant with the Risk Management Framework (RMF). • Collaborate with the customer security organization to ensure RMF processes are followed, policy is translated to operational procedures, proper tools are leveraged and verification that security policy and procedures are enforced.

• Identify and secure new business opportunities to drive early-stage growth and expand our footprint • Build, manage and optimize a strong sales pipeline to exceed revenue goals and fuel scaling efforts • Using GoHighLevel (CRM), create and manage outreach campaigns to engage prospective clients • Represent the company at tradeshows, conferences, and networking events to promote brand awareness and generate leads • Develop strong relationships with clients, understanding needs and positioning our solutions for a long-term impact • Track sales activity, pipeline progress and business development results to continually refine the approach • Stay current on industry trends, competitors, and emerging technologies within the MSP and IT services sector